Mercedes-Benz of Naples

Adam Davis is what Mercedes Benz is all about. His knowledge of Mercedes products of any year is amazing. He is all about customer service before,during and m is what Mercedes Benz is all about. His knowledge of Mercedes products of any year is amazing. He is all about customer service before,during and most of all after the sale. The Dealership is lucky to have him and will definitely would recommend him to anybody is looking to purchase a quality product and being treated like a person and not a number More

Fantastic Salesman We purchased a pre-owned Mercedes from Adam Davis, Adam wen out of this way to our purchase easy for an out of town purchase. We purchased a pre-owned Mercedes from Adam Davis, Adam wen out of this way to our purchase easy for an out of town purchase. More

First time MB owner Jonathan Whitlow is truly a professional. He was very knowledgeable and caring. He was patient when he explained and demonstrated all the features of Jonathan Whitlow is truly a professional. He was very knowledgeable and caring. He was patient when he explained and demonstrated all the features of the car so I could understand them. He made me feel Mercedes-Benzs cares for its customers and that I'm a part of the MB of Naples family. More

Fantastic vehicle + service = Excellent Experience! Jonathan was a complete gentleman and not only professional but an overall pleasure to do business with. He answered all questions honestly and made Jonathan was a complete gentleman and not only professional but an overall pleasure to do business with. He answered all questions honestly and made himself available to ensure our satisfaction. I am a bank officer and strive for the same level of service in my employees! More

How to take care of a customer Rich Grimes was great to deal with just as he as been in the past. As I was waiting for Rich to bring me the paper work on the car I was purchasing, i Rich Grimes was great to deal with just as he as been in the past. As I was waiting for Rich to bring me the paper work on the car I was purchasing, it was sold on the inter net. Frank Carrasquillo in management, offered to provide me a car with more equipment at the same price quoted on the first one. What more can a dealership do !!! More

Patrick Westin the a true professional in every sense of the word. Customer service and friendliness is tantamount. Where Patrick really excels is in his MB produc the a true professional in every sense of the word. Customer service and friendliness is tantamount. Where Patrick really excels is in his MB product knowledge and his patience in communicating that to his customers. Every conversation with Patrick makes me feel educated, enlighten and happy to be a MB Naples customer. More

Great sales team! Mike Powell my sales person and Joe Jalbert in finance were both very professional and made my car buying experience a pleasure. When I got home that Mike Powell my sales person and Joe Jalbert in finance were both very professional and made my car buying experience a pleasure. When I got home that evening after purchasing the car I noticed a scratch on my rear passenger door and that my gas cap door was loose, so I contacted Mike Powell the next morning and he took care of this issue immediately. The strength of a company is directly dependent on its employees! Thank you both. D.Ricks. More

Sales great/service not-so-much JP worked hard for the deal and was professional in every sense of the word. There were a few problems with the vehicle upon "spot" delivery that had JP worked hard for the deal and was professional in every sense of the word. There were a few problems with the vehicle upon "spot" delivery that had to be addressed later in service. A slow leak in the right rear tire was looked at in service and was determined to be no leak. Five days later a tire dealer showed me an old plug that a non-seeing person could not miss. Let it be said that I purchased four new tires on the spot ($1200.00). I would have purchased the tires from Naples Mercedes if they found the problem. Next, the remote outside rear view mirror switch is still not in. This was owed from delivery, June 26. A second smart keyless go key, also owed on delivery, was provided and programmed. The program did not work and I have to return for the reprogramming of the key. Chuck Serales was professional and I'm sure relied on the service tech when it came to the tire leak. He has been following up on the mirror switch and seems genuinely concerned with my satisfaction. My main concern is that Mercedes of Naples sent me on the road with an unsafe tire which could have put me in danger. At no time did I ask for or intimate that I wanted a tire or tires for free. I want to be able to trust my servicing dealer and that trust has not been earned. One final note. The service manager J Pitt sent me an email asking about my experience. I emailed him the same information contained in this correspondence. No Response. This shows a lack of concern for the customer. I have to return for the key programming and the mirror switch. Let's see how that goes. Stephan N. Mazula More

Great I would highly recommend the dealership and Jonathan Whitlow to my friends. I had a great experience working with Jonathan. He has very professional a I would highly recommend the dealership and Jonathan Whitlow to my friends. I had a great experience working with Jonathan. He has very professional attitude. More

2014 E350 Micah was a pleasure to deal with. He made our lease experience painless and understands that its more relationships and not only salesmanship that cl Micah was a pleasure to deal with. He made our lease experience painless and understands that its more relationships and not only salesmanship that closes the deal. More