Mercedes-Benz of Naples

Sales great/service not-so-much JP worked hard for the deal and was professional in every sense of the word. There were a few problems with the vehicle upon "spot" delivery that had JP worked hard for the deal and was professional in every sense of the word. There were a few problems with the vehicle upon "spot" delivery that had to be addressed later in service. A slow leak in the right rear tire was looked at in service and was determined to be no leak. Five days later a tire dealer showed me an old plug that a non-seeing person could not miss. Let it be said that I purchased four new tires on the spot ($1200.00). I would have purchased the tires from Naples Mercedes if they found the problem. Next, the remote outside rear view mirror switch is still not in. This was owed from delivery, June 26. A second smart keyless go key, also owed on delivery, was provided and programmed. The program did not work and I have to return for the reprogramming of the key. Chuck Serales was professional and I'm sure relied on the service tech when it came to the tire leak. He has been following up on the mirror switch and seems genuinely concerned with my satisfaction. My main concern is that Mercedes of Naples sent me on the road with an unsafe tire which could have put me in danger. At no time did I ask for or intimate that I wanted a tire or tires for free. I want to be able to trust my servicing dealer and that trust has not been earned. One final note. The service manager J Pitt sent me an email asking about my experience. I emailed him the same information contained in this correspondence. No Response. This shows a lack of concern for the customer. I have to return for the key programming and the mirror switch. Let's see how that goes. Stephan N. Mazula More

Great I would highly recommend the dealership and Jonathan Whitlow to my friends. I had a great experience working with Jonathan. He has very professional a I would highly recommend the dealership and Jonathan Whitlow to my friends. I had a great experience working with Jonathan. He has very professional attitude. More

2014 E350 Micah was a pleasure to deal with. He made our lease experience painless and understands that its more relationships and not only salesmanship that cl Micah was a pleasure to deal with. He made our lease experience painless and understands that its more relationships and not only salesmanship that closes the deal. More

Another Mercedes for us We've just purchased our fourth new Mercedes, this one from Naples Mercedes. Each has come from a different dealer in a different state as we've moved We've just purchased our fourth new Mercedes, this one from Naples Mercedes. Each has come from a different dealer in a different state as we've moved around the country. Our salesman, Adam Davis's energy and commitment to making this purchase the best one was recognized from the outset and very much appreciated. He started by taking time to understand what we actually wanted in the new vehicle and how we were going to use it before rushing us to the lot to look at cars as most sales people do.. As he and we learned about the new 2015 S class, we were able to easily configure just the vehicle we wanted with the options selected all working together. His suggestions about options we had not considered based on his prior customer experiences saved us time and money, and resulted in a better vehicle. Finally, as this was a European delivery program vehicle, Adam worked tirelessly to make certain the delivery process in Germany came off without a hitch. That program combines an outstanding pricing value with a factory tour, excellent hotel and white glove personal attention which Adam managed seamlessly, although I'd expect it required a considerable amount of effort on his part that we never saw. This was by far the best dealer and sales personnel experience we've had across the four dealers and it was simply the result of a lot of Adam's hard work, diligence, and outstanding communication skills, as well as the dealership management's commitment to delighting its customers. All concerned exceeded our expectations. Stephen Light More

European Excellence Floridian Style I would like to thank Johnny on his excellent salesmanship during our family's vacation to Naples from Cincinnati, OH. My wife and I were looking at I would like to thank Johnny on his excellent salesmanship during our family's vacation to Naples from Cincinnati, OH. My wife and I were looking at several vehicles from Mercedes to Audi to Porsche to replace our Jeep Commander we drove down from Ohio. We decided on a MB GL 450 due to its size and features. We felt that Johnny went that extra mile to get use the deal we were looking for. He even made several suggestions for recreational activities both land and sea that proved to be a hit for the entire family. I will definitely recommend his sales and the dealership to anyone looking for quality and professionalism in their next purchase. Thanks again. Troy & Daniela Henderson-Konduschek More

Exceptional Service and attention to detail Adam and Patrick are the best of the best. TOP GUN if you will! They are very sincere in every aspect of their profession. It's not about sales, its a Adam and Patrick are the best of the best. TOP GUN if you will! They are very sincere in every aspect of their profession. It's not about sales, its all about service and giving the best experience while purchasing a Mercedes Benz possible. From the moment you are greeted at the front door by the receptionist to the second you are driving out with your new car you will feel sense of euphoria. My wife and I attempted to purchase a Mercedes in Fort Myers from an order taker the weekend end prior~ 2 hours later no car, and both feeling really bad about making a new purchase at all until we went to Naples. From where ever you are coming from~ Miami, Tampa or Detroit~ Naples Mercedes Benz will be worth the drive! More

Unbelievable 1st Class Experience Dealing with Frank & Debbie, was the best car buying experience I have ever had. This was my 5th Mercedes. I would say this is the most professiona Dealing with Frank & Debbie, was the best car buying experience I have ever had. This was my 5th Mercedes. I would say this is the most professional & friendly dealership. I will diffently buy another Mercedes here.! Tina (Tainada) Brassel More

My first Benz purchase with Mike. From the moment I stepped onto the lot I knew this certified pre owned 2010 ML 350 belonged to me! I was promptly greeted by Michael Powell who was a From the moment I stepped onto the lot I knew this certified pre owned 2010 ML 350 belonged to me! I was promptly greeted by Michael Powell who was a perfect match for us. He stayed late to ensure delivery that evening and met with me the next morning to show me all of the features my new car offers. We loved the experience so much that my Fiancé had Mike locate and deliver the perfect vehicle for him the next week! My experience was wonderful from sales to John in service. Everyone is so kind and prompt. I would highly recommend this dealership over any others I've dealt with in the area. This is the makings of a happy girl! Thank you:-) More

2007 Honda Odyssey Purchase Michael was very helpful and professional with my wife & I. He answered all questions we had and made the car buying process very easy. We went to oth Michael was very helpful and professional with my wife & I. He answered all questions we had and made the car buying process very easy. We went to other local dealers and the service wasn't good at all. I would recommend Mercedes-Benz of Naples to anyone looking for a smooth and easy car buying process. Thanks again Michael for your professionalism. Sincerely, Mr. & Mrs. Fuller More

First Class Experience Very impressed with Naples MBenz. Great communicators - very knowledgeable on all their products especially the new ones with new features. I have d Very impressed with Naples MBenz. Great communicators - very knowledgeable on all their products especially the new ones with new features. I have dealt with other Benz dealers in past and will never do that again. The experience cannot compare. I really appreciates all the extra effort in getting the deal done and the time spent making sure I knew the car. Thank you. More