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Mercedes-Benz of Naples

Naples, FL

4.9
1,163 Reviews

501 Airport Rd S

Naples, FL

34104

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Showing 1,163 reviews

May 04, 2014

WOW - I BOUGHT A CAR AND IT WAS A PLEASUREABLE EXPERIENCE! I was a contractor with 70 vehicles. I bought 10-12 vehicles, new and use, every year. It was always a hassle.... I did not get what I ordered or it w More

by timkraus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lambert, Jonathan Whitlow
May 02, 2014

Working with Adam Davis I didn't buy a car from Adam or Mercedes of Naples! The fact is, they didn't have the exact car I wanted in the time frame I needed it. BUT, Adam was More

by RobertTheis
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Davis
May 01, 2014

Car purchasing experience in Naples, FL. We (Karen my wife and I) started looking for a new car in late March 2014. We made a list of four cars we wanted to investigate. All were very nice More

by bashore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitlow
April 24, 2014

Best Experience Ever! We recently purchased a Mercedes Benz GL450 from Mercedes-Benz of Naples and it was without a doubt, the best experience I have ever had in purchasing More

by GingyQuinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Marino
April 23, 2014

Horrible experience Recently had the worst experience I've ever had with not only a car dealership, but ANY customer service experience. This dealership not only sold ON More

by mjackson11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Carrasquillo
Apr 23, 2014 -

Mercedes-Benz of Naples responded

Thank you for the feedback as we use it to get better. Yes it certainly is upsetting to want something to only find out later it was sold to someone else. These clients visited us on a Monday with interest in a c250 coupe we had one left, they wanted to go home and think about it at which point we made it clear without a decision or a deposit the car would be available to the market and all of our 20 sales associates would still be able to offer this vehicle to all of their clients. At which point they said they understand but still wanted time to discuss if this made sense for them, we are not a high pressure organization with very little manager involvement in the “t.O” process where many organization send a closing manager out to high pressure sell the individual and tell them why they need to take the vehicle now, rather we empower our associates to trust their instincts and if a client needs time to think then that’s what they should do to feel completely comfortable. They came back on Wednesday with interest in this same vehicle which had sold to a different set of clients. At which point they were understanding and were willing to entertain multiple vehicles in its place and we agreed as a store to make up for the vehicle being sold we would offer several higher priced vehicles at similar payments as the lesser car to try to make up for the bad taste in their mouth of having the first car sold before they could make a decision. At which point they drove multiple cars and we offered at least 7 different quotations over a series of at least 3 hours. When we couldn’t come to terms on any we continued to discount the cars to try to make up for the negative equity that was brought to the equation. We presented a gold e350 coupe because we had 3 of them they liked the numbers but did not like the color combo, at which point they said they would take a different coupe if the numbers where the same. We had one white e350 coupe left and they said they would entertain this vehicle before they drove it the sales person asked if it were available, I explained that it was but we had another set of clients who had just demoed the vehicle and were very close to a sale they were welcome to drive it to see if it met their needs but they should know the other set of clients were very close to a deal. They knew this the whole time and when they demoed the car they even needed to obtain the keys from the first sales associate who presented the vehicle to the first set of people . This was my first mistake when I knew the first set of people had interest in the vehicle I should not have allowed the people who are writing this review to drive the car. When the folks writing the review came back from there demonstration I went to their associate and explained it was sold and to please convey this to the folks who were upset as the people buying the car were in my office preparing paperwork. This is what held me up from being able to go apologize myself initially. I had informed the associate to find out if there were a different vehicle they had interest in and I would improve the figures to help make up for a 2nd vehicle being sold before they could make a decision. The reason I had done this is they had driven 5 cars and we had offered figures on 7 there was no way for me to know which they favored and felt without real selection I could potentially make it up to them with dollars and cents. When I got free to talk to them I went in to introduce myself and they were clearly very upset and somewhat rude. This was my second mistake instead of letting them vent I tried to find a quick solution so I asked why they did not take the first car the first day, they took this as an attack when I was trying to establish what they didn’t like about the car so I can better establish which vehicle would make the most sense for them again they drove many. I did error by not letting them get there frustration off their chest and trying to still solve the problem. When I asked why they didn’t take the first car they began to attack me and raise their voice. While the client is always right there is a certain way you speak to people when they yelled at me again I asked a 2nd follow up question to establish which of the 7 cars they showed interest in would best fit their needs . At this point they got defensive again and took the question as me blaming them for what had happened because I referenced the 7 cars, they shouted at me “how does 2 cars miraculously disappear” At which point my response was they didn’t disappear they were sold and I’m sorry they sold before you made a decision, as we never knew which car it was in fact you wanted. At this point both parties screamed, shouted and worst of all cursed at me multiple times (with words I certainly won’t repeat here) they stormed out of the office kicking doors open and shouting. I went in to try to find a solution and they wanted to vent for this I apologize. Initially I instructed my sales associate our customer relations manager and all managers not to follow up because I did not want to do business with people who would shout and most of all curse and berate someone. A day later after fully analyzing the situation I understood further and accepted why they acted the way they did so I went and acquired the initial car the very first car they showed interest in from one of our sister stores and we called and offered this vehicle to them as well as a show of good faith.

April 22, 2014

Third Time Is Still A Charm This is my third lease with Mercedes Benz of Naples and each has been a pleasant, professional and enjoyable experience. Ann Margaret Ross knows her p More

by agzabrycki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Margaret Ross, Tom Neglio
April 20, 2014

Excellent experience I live in Palm Beach county and visits to local area Mercedes dealerships were frustrating experiences. Adam Davis understood exactly what I was looki More

by SandyLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Davis
April 19, 2014

Car purchase and service experience The entire staff was courteous and professional. I felt the sales staff really tried to work with us to get the deal done. When the car had a proble More

by dsteinbring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Neglio, Joe Pitt, Jorge Martinez
April 14, 2014

Adam Davis Gave extrememly good service and advice on the finanacial aspects of owning versus, lease and one pay lease. Would buy a car from him anytime and ref More

by randytepper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Davis
April 13, 2014

Mercedes E350 2012 Debbie Marino was totally professional, courteous, friendly and most important willing to help me in every way: Such as her searches for me, answerin More

by MercedesJames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Marino
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