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Mercedes-Benz of Naples
Naples, FL
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,161 reviews
February 23, 2014
This was an exceptional experience, due mainly to working with Joe Politi. We purchased a pre-owned CClass last year and it was not large enough. We came in and Joe presented upgrade options and within two h with Joe Politi. We purchased a pre-owned CClass last year and it was not large enough. We came in and Joe presented upgrade options and within two hours we were on our way with a 2013 E Class Pearl white with leather interior. Why Joe - we could have traded our car in last year in Rochester, NY where we live full time. We are at our home in Naples 5 months only. Joe kept in touch with me just to say hi and update me on new product and to be sure I was happy with last year's purchase. He is smart, informed and the best customer relations person I've ever worked with - our business is advertising and we understand client relations. Not only did he get us the right car for our needs at the end of January - but he knows the product and it has been perfect to drive for the last month. Our experience with Joe Jalbert, was also terrific - he is quick but also informative and we took his advice - purchased the plating and other amenities that we should have. This whole team is incredibly qualified and knowledgeable. No one forces anyone to buy a Mercedes - you either want one or you don't. But Joe helps you select what's right for your lifestyle and negotiated a great deal on our trade-in that was exactly what we had hoped. Bottom line - best in dealership sales we've ever worked with - and we have others - Lexus, Audi, Cadillac. Joe makes purchasing a Mercedes Vehicle an experience - and went through every feature with us personally. We will refer several friends to Joe and look forward to maintaining a wonderful professional relationship with your dealership. Your service department and Tino also followed up promptly and we are all plated and had great service. We certainly feel that our business is appreciated and we are a priority and your team remembers us and knows who we are. Kudos - excellent relationship marketing. All the best, Barbara and Doug Laughton More
by barbaralaughton
Employees Worked With
Joe "JP" Politi, Joe Jalbert
February 21, 2014
Debbie Marino our sales consultant was absolutely top notch. Her wonderfully friendly personality was coupled with a high level of professionalism. She answered all our questions regarding the CPO vehicl notch. Her wonderfully friendly personality was coupled with a high level of professionalism. She answered all our questions regarding the CPO vehicle we settled on and made us feel very confident in our selection. Debbie made our car buying experience at Mercedes Benz of Naples a truly comfortable event. My wife and I came away not only buying a car but feeling very satisfied with the entire experience. We would highly recommend Debbie Marino to our friends interested in buying a Mercedes from the Naples dealership. More
by Beach267
Employees Worked With
Debbie Marino
February 20, 2014
Adam Davis created the best car buying experience I have ever had. And.....we were not buying an expensive Mercedes. We bought an older used Mercedes so this was not a big sale. But we were treated bette ever had. And.....we were not buying an expensive Mercedes. We bought an older used Mercedes so this was not a big sale. But we were treated better than when I bought my last two Mercedes, my Porsche or the Lexus I never liked We got a great car and a an even better sales experience THANKS ADAM. YOU HAVE TWO MORE RAVING FANS More
by Frankyathink
Employees Worked With
Adam Davis
February 19, 2014
Thanks to Micah - Great overall experience at Mercedes Benz-Naples! The pleasant personality, knowledge and the professionalism of Micah led us to make a quick decision about our new car. He answered al Benz-Naples! The pleasant personality, knowledge and the professionalism of Micah led us to make a quick decision about our new car. He answered all of our questions and explained the features of our car in details in a very polite and professional way. The whole process was quick and easy. Thanks again Micah! More
by Ergun
February 18, 2014
Lori Damato was excellent to work with. Really knows the Mercedes product Made the buying experience a pleasure. I would buy from her again and recommend to my friends. Mercedes product Made the buying experience a pleasure. I would buy from her again and recommend to my friends. More
by Tom4255
Employees Worked With
Lori Damato
February 13, 2014
it was a great experience for me and the second time after a service C was done, i was well taking care of from using the loaner service vehicle and update fo the repairs. Chuck Searle is an excellent a after a service C was done, i was well taking care of from using the loaner service vehicle and update fo the repairs. Chuck Searle is an excellent advisor. NO doubt to comeback and have him taking care of me again as well as recommended him to future client. More
by RosemondNoel
Employees Worked With
Chuck Searles
February 10, 2014
Every aspect of the car purchase went great. Adam is incredibly knowledgeable about the car and thoroughly walked us through buying the car, all of the features of the car and setting up the car exactly incredibly knowledgeable about the car and thoroughly walked us through buying the car, all of the features of the car and setting up the car exactly right. Completely recommend this dealership and Adam in particular for a pressure free and easy car buying experience. More
by neilodonnell
Employees Worked With
Adam Davis
February 05, 2014
My wife and I were looking for a specific vehilcle and found such at Mercedes Benz of naples. Buying a car long distance, car sight unseen can be a harrowing adventure, but Jonathon Whitlow made it an e found such at Mercedes Benz of naples. Buying a car long distance, car sight unseen can be a harrowing adventure, but Jonathon Whitlow made it an enjoyable experience. He provided pictures, videos and answered all my questions. Due to the trust we put in Jon, we bought that car and it was delivered today. It's everything he claimed it to be, Kudos for Jonny. I recommend him highly and will do business with him in the future. More
by bwhinc
Employees Worked With
Jonathan Whitlow
February 03, 2014
Alex was prompt in answering my internet inquiry and following up to make this deal work in a matter of hours. Although he tried to get the best price he could, he worked with me to get the numbers whe following up to make this deal work in a matter of hours. Although he tried to get the best price he could, he worked with me to get the numbers where they needed to be. Talking to him was a pleasure, and I really enjoyed his sense of humor. Adam was equally pleasant and professional and had things ready for us when we got there. He didn't waste our time and everything went like clockwork. We appreciated the lesson on how to work all the features of the car, and we appreciated the followup phone call a few hours later. I just wish this dealership was closer so that we could take the car there for service too! Great experience--would definitely go there again and refer friends. More
by houndhaveninc
Employees Worked With
Adam Davis, Alex Gallardo
January 29, 2014
In the market and new what we were looking for, wanted to make a quick deal. Dealer did not budge much on the price though... Only down-side! Jonathan was great, extremely personable and made the experien make a quick deal. Dealer did not budge much on the price though... Only down-side! Jonathan was great, extremely personable and made the experience much more pleasant! Bought the car and love it!!!! Still have to schedule options and sales/service seems quite eager to help out and Jonathan helping to facilitate this process smoothly... So far so good. Thanks Johny!!!! More
by Pazdoc
Employees Worked With
Jonathan Whitlow
