Mercedes-Benz of Naples - Service Center

I’m always reluctant to write reviews, but in this case I have to make an exception. I’ve always heard Mercedes Benz service is exceptional. After all, it is Mercedes, why wouldn’t it be? My experience at M have to make an exception. I’ve always heard Mercedes Benz service is exceptional. After all, it is Mercedes, why wouldn’t it be? My experience at Mercedes Benz of Naples has been hands down the best service I have received from any dealership including Lexus and BMW. I purchased the extended warranty product with my new GLB250 which included free towing and replacement tires on the event of a flat. Less than 6 months into my new car, I had my first flat tire. I was on my way to the airport at 4:30 on a Saturday morning. I pulled over to assess the damage. It was a full blow out. No possibility of repair. I contacted a towing service and waited in my car for an Uber to take me to the airport while cars were buzzing by me in the dark at 80 miles an hour. I luckily made my flight. On Monday I flew back, picked up my car at the repair shop after hours. The next day I contacted the Insurance company to process my claim, only to be told that my call had to be initiated before the repair occurred. I explained the timing and circumstances surrounding the flat tire and was told I should have called on Monday when they were open. I explained I was flying on Monday with no opportunity to call and the paperwork with the phone number and warranty information was located in the car at the repair shop. They denied the claim. I appealed the claim only to be denied again. Thankfully, with one phone call to Mike Brin, my sales representative at the dealership, I was written a check to cover the cost of the new tire in full. Mike contacted Nancy Mathis, the service manager who quickly resolved my problem for me and cut me a check through their service department. I didn’t expect that they could or would help me, but was pleasantly surprised how quickly both Mike and Nancy worked to get my problem resolved. Most dealerships talk about service. This one actually delivered. As with all customer service, it comes right down to the people who make it happen. Mike and Nancy were exceptional and deserve to be recognized for their efforts. I am eternally grateful for their willingness to go above and beyond what I expected. More

Amazing service at this dealership. As a Mercedes owner and not even a resident or customer of this dealership, they helped me in need. T.J ( Service Supervisor) thank you! I truly appr As a Mercedes owner and not even a resident or customer of this dealership, they helped me in need. T.J ( Service Supervisor) thank you! I truly appreciate your help! More

Adam was so so great. he solved my problem right away. I would highly recommend Adam. Thanks Adam you were the only one there that helped me. Jill bolner he solved my problem right away. I would highly recommend Adam. Thanks Adam you were the only one there that helped me. Jill bolner More

Adam Davis is an excellent salesman. He is professional, knowledgeable, personable, always available to answer questions and provide assistance. It is a pleasure working with him. We hig He is professional, knowledgeable, personable, always available to answer questions and provide assistance. It is a pleasure working with him. We highly recommend him. More

SERVICE MANAGER WAS VERY NICE AND EXPLAINED SERVICE TO BE DONE IN DETAIL,DIFFIDENTLY RECOMMEND THIS DEALER DONE IN DETAIL,DIFFIDENTLY RECOMMEND THIS DEALER More

Kevin was accessible, helpful and accommodated my schedule. The finished product was great! Very pleased. schedule. The finished product was great! Very pleased. More

This is the 2nd time I've had repairs made here and couldn't be more pleased with the whole process! Kevin was great. (except the price) couldn't be more pleased with the whole process! Kevin was great. (except the price) More

Brian is the best car salesman I have ever worked with. His follow through is exceptional. I got a very fair deal on my car and since I live in Florida's east coast I had a couple logicistcal issues to w His follow through is exceptional. I got a very fair deal on my car and since I live in Florida's east coast I had a couple logicistcal issues to work through and Brian was very helpful on all that he did for me. He has stayed in touch with me post-sale, which is unheard of and is always helpful and great to deal with. More

isn't one of the reasons you buy a Mercedes is for the complimentary car washes?? Mercedes-Benz of Naples doesn't do complimentary car washes anymore. CHEAP... complimentary car washes?? Mercedes-Benz of Naples doesn't do complimentary car washes anymore. CHEAP... More