Mercedes-Benz of New London

I came in for some wiper blades for my Mercedes and I am just so pleased with young Jason White and his very pleasent and upbeat attitude. I am handicapped and he went above and beyond to help me out and I just so pleased with young Jason White and his very pleasent and upbeat attitude. I am handicapped and he went above and beyond to help me out and I just wanted to express my thanks to the dealership for having such outstanding employees such as Jason. I wish all of my daily activities that I have to do were with people like him. At one point I believe it was his boss that even came over to make sure everything was all set and if there was anything he could do to help. It's very hard to find good help these days but from now on I know I will be dealing with carriage house for all of my Mercedes needs. Thank You Ken More

Great sales Experience. I had a few issues with my 2012 Slk. My salesman Olin Murphy, took care of all my issues so I could maintain my sanity. Currently I'm on my 3rd Mercedes, and I would have no problem Slk. My salesman Olin Murphy, took care of all my issues so I could maintain my sanity. Currently I'm on my 3rd Mercedes, and I would have no problem with buying a 4th. Thanks to awesome salesman and a GM (Leslie Ryan)that knows how to take care of issues when they arise. More

Telephone communication with us was poor, inadequate, and not fully informative. In order to plan my day and it's activities, clear and complete info is mandatory. Dr Michael M Cebrik not fully informative. In order to plan my day and it's activities, clear and complete info is mandatory. Dr Michael M Cebrik More

Olin has always had the interests of his clients when looking to purchase or lease a new or used car. He is the type of individual that you can count on to work for you to get the best deal available. H looking to purchase or lease a new or used car. He is the type of individual that you can count on to work for you to get the best deal available. He is never to busy to stop and say hello if you are in the building for service or any other reason. More

Olin was a pleasure to deal with when we purchased our 2012 ML 350 BTC and he has been very helpful in correcting an AdBlue level sensor problem and arranging a 10k service with a loaner car since we too 2012 ML 350 BTC and he has been very helpful in correcting an AdBlue level sensor problem and arranging a 10k service with a loaner car since we took delivery. Olin is very pleasant, very knowledgable and I expect to do further maintenance and vehicle purchase activity with him. More

Have bought cars from the dealer before and feel comfortable with the work and service. Would recommend them. The service deptment is state of the art. The sales persons do not pressure you and are comfortable with the work and service. Would recommend them. The service deptment is state of the art. The sales persons do not pressure you and are knowledgeable about the all cars. More

Olin was superb. He made the great effort to accomodate my needs of a new Mercedes-Benz, exactly the type i wanted, in a very short period of time. His attention to detail and customer focus were superb. my needs of a new Mercedes-Benz, exactly the type i wanted, in a very short period of time. His attention to detail and customer focus were superb. He made me feel at home and still keeps in touch with me. Simply the best car buying experience i have ever had...as a military member, he made me comfortable and clearly supported the troops - not necessary, but was quite nice. More

The experience I had at Carriage House was wonderful. Olin and all the members of the staff were extremely friendly and accommodating, and I never once felt any pressure to buy - a welcome relief after g Olin and all the members of the staff were extremely friendly and accommodating, and I never once felt any pressure to buy - a welcome relief after going to a couple of dealerships where the salesmen jumped me before I had even gotten out of my car and then refused to let me walk around the lot on my own to browse. Everything from the test drive to the negotiating to the final purchase were smooth and comfortable. The dealership is beautiful and state-of-the-art, and all the staff are helpful and knowledgeable. This was exactly what I had hoped my first car buying experience would be like. More

Olin Murphy makes buying a car a pleasant & fun experience. You read it right, buying a car does not have to be a knock down dragout fight! We have bought five cars from him since 2008 and each se experience. You read it right, buying a car does not have to be a knock down dragout fight! We have bought five cars from him since 2008 and each session took twice as long as they should have because we were laughing so much and busting on each other. Gwenen and Katie in Service have been fabulous getting us in and out fast and providing us superb loaners. They really understand the needs of a two career family and running kids everywhere. They also know there is no money tree in the backyard and do what they can to keep costs down while providing us good service. Normally when the car goes off warranty I would start taking the car elsewhere for service, but we get taken care of so well at Carriage House we don't want to take the cars anywhere else! I have never had much of chance to meet the mechanics because they all do good work and I have never had to bring a car back for any issues. My cars are always detailed nicely and better than when I brought them in for service. Keep up the great service! More