Mercedes Benz of New Orleans

Mercedes Benz is outstanding! Ms Katie is very attentive and always displays great public relations skills. I would highly recommend this company. Ms Katie is very attentive and always displays great public relations skills. I would highly recommend this company. More

Excellent service. Katie was excellent. Very pleased with the professionalism and excellent customer service provided by Katie Katie was excellent. Very pleased with the professionalism and excellent customer service provided by Katie More

Katie was extremely pleasant and courteous, and the service I received from MBNO was prompt and very professional. I give both a big thumbs up! service I received from MBNO was prompt and very professional. I give both a big thumbs up! More

A service was great and timely. Also had the tires changed. Both went off without a hitch. Katie was helpful as always with the service Also had the tires changed. Both went off without a hitch. Katie was helpful as always with the service More

Vic and Herb were absolutely horrible. The dealership smelled like moldy fungus. However, Clarence Moret was able to efficiently sell me a white C 300 for an affordable price. The smell is The dealership smelled like moldy fungus. However, Clarence Moret was able to efficiently sell me a white C 300 for an affordable price. The smell is still in my nose about 3 days later, so y'all will not be seeing from me again. Also, I totaled the car, so I was wondering if there is any way to return it within 30 days. For your troubles, I will give you a free play from my Discord: take the Buccaneers moneyline tonight. #BakerMayfield More

Purchased a vehicle Aug. 6th 2025. I decided to do tax tile with the DMV since dealers are known to add adverse/excessive fees. They still managed to charge me a notary fee w 6th 2025. I decided to do tax tile with the DMV since dealers are known to add adverse/excessive fees. They still managed to charge me a notary fee without notarizing anything. The most important part is a purchased a vehicle and was not giving the correct paperwork and all documentation provided states I owe a back when I purchased the car in cash. I have been geeked the run around. Omv will not transfer title unless balance reflects zero. I’ve been to the dealership on 2 occasions only to still get the wrong paperwork. Vehicle vin ended up getting flagged by the OMV and now they suggest letting Mercedes complete the paperwork and just go through them 😒. Meanwhile I still don’t have any proof of a paid in full vehicle. Just registration. Seriously disappointed and disgusted by the entire situation. More

I have made numerous phone calls leaving messages for William Russ in financial department. I have left messages for his supervisor. I have sent several emails to William Russ in the last month. I have n William Russ in financial department. I have left messages for his supervisor. I have sent several emails to William Russ in the last month. I have not had any response from him or sales associates or financial supervisor. I would recommend Mercedes Benz of Baton Roughe over this dealership! More

Went to the dealership on 6/8/24 to show my wife a used 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the keys and offered me to take a test drive with no hassle (Explains the 2 star rating.) Once in the office, Herb went to his staff for a trade in value on my vehicle. For the review’s purpose, I will leave this out as to not delineate from the complaint. In short, I was not please with their offer, but that has no bearing on this review. The foundation of this complaint is based on the offer sheet provided by Herb and his manager Clay, which shows the base price of the vehicle being reflected at ~ $2,000 over what the price was listed on their own website. Maybe I am missing something as I have not been in the market for a vehicle recently, but to walk in to the dealership, look at a vehicle, and be given an offer sheet for a car that is over $2,000 higher than the list price on the dealer’s website…This just does not appear that the salesman & sales manager are acting in good faith for their clientele! More