Mercedes Benz of New Orleans

Best car shopping experience!!! Warren at Mercedes Benz of New Orleans was such a pleasure to work with!!! I knew I needed a bigger vehicle for my growing family, but wasn’t sure whi Warren at Mercedes Benz of New Orleans was such a pleasure to work with!!! I knew I needed a bigger vehicle for my growing family, but wasn’t sure which car or SUV would be the best all around choice. He showed me several options in my price range, and took the time to let me know what features they each had and how certain features were better aimed at my purpose of using the vehicle. I’ve been to other dealerships where I spent countless grueling hours trying to gather info and make a possible purchase. This purchase was actually fun! Warren is efficient, friendly, caring and knowledgeable. I drove away with an SUV I love at an unbelievable price. Mercedes Benz of New Orleans has my business for life and Warren will definitely be my go-to for all future purchases! More

Compressor and Alternator Replacement. I brought my car into MB of New Orleans for I guess you can call it repairs or service. I occassionaly dont have any problems or issues with the servi I brought my car into MB of New Orleans for I guess you can call it repairs or service. I occassionaly dont have any problems or issues with the service but for some apparent reason, this most recent visit makes me almost never want to return. My service advisor has never steered me wrong. So unfortunate he wasn't there that day i came to pick up my car. So after bringing my car in for some replacements, my car was returned to me in the most horrible condition. The exterior was barely washed, the interior had splatters of whatever chemical they has used. There was chemical residue all on the passenger door panel, on the windshield on the inside of the vehicle, coke or coffee spills by the gear stick area, couldnt notice if there was any on the carpet bc my interior is black.... and needless to mention, there was a HUGEEEEE rock chip on my windshield. They must have thought because I am a young female that I wouldn't have noticed... After spending 4k on services,of course i am going to notice. So I walk myself back into the dealership wanting to speaking to an adviser and they send the service manager on duty out.Even better right? Think again.. So he automatically comes out to tell me that that my car was dropped off in that condition. I said no it was not, I would have noticed that HUGEEE rock chip that had literally spread while my car was under their care for an entire week. So he goes in and returns with this generic xxx paper saying that it was marked on the windshield that there was a crack when dropping off...never once have i ever walked around my own car when dropping off for services, so how are you gonna bring this paper to me now? and should they did inspect my car with me the day i dropped it of, any person would have signed and dated to acknowledge it... how do i not know if he just went in to grab that paper and marked it himself? then he service manager had the nerve to tell me he doesnt what to do... well you're going to do something. so what he did was tell me file an insurance claim with my insurance and MB of NOLA will pay for the deductible.. sure and let my premium go up? i think not... second time they tried to take me as a young female who wouldnt know any better. then he tells me he can pay for half. still unfair right? i agree, but whatever. the manager on duty said the only think he could tell me was there are numerous customers who comes in and attempt to deceive the dealership. okay so everyone gets miss-treated based off of another customer's action right? complete bull. SO UPSET. More

I’m a Mercedes-Benz Newby I wanted different floor mats for my CLS and went to Mercedes of New Orleans and Greg was awesome. He it then in for me & Gave me great info on other I wanted different floor mats for my CLS and went to Mercedes of New Orleans and Greg was awesome. He it then in for me & Gave me great info on other services I could get there for my new car. I’m new to the Mercedes-Benz family & experience and they are top notch in customer service. thank y’all so much More

Expectional Experience Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very fr Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very friendly, pleasant as well as, he's a great conversationalist. Inspite what I may me going through he ALWAYS brighten my day. Katie in service is very attentive to details when she's working with me and my vehicle. She ensures me that my car will be road worthy when I return for pick up, whether I come in with a service issue or just to have my car routinely serviced. I truly enjoy Greg and Katie my enounter with the both of them everytime I visit Mercedes-Benz of New Orleans! More

thank you christopher stuben /leo fkotron I have been dealing with Mercedes Benz of New Orleans for nearly 20 years ..I have always been treated like family. Finding a car is easy.Finding som I have been dealing with Mercedes Benz of New Orleans for nearly 20 years ..I have always been treated like family. Finding a car is easy.Finding someone you can trust and count on for service after the sale is a gift,,,Christopher Stuben really cares about his customers..ive purchased my last 8 cars in 20 years from him..not to mention the dozens of friends and family members I referred to him that will tell you the same thing about Christopher Stubenand Mercedes Benz of New Orleans ..id never buy a car from anyone else...wherever Christopher Stuben goes...that's where I will buy my cars..Id like to mention the service department as well...they treat their customers the same exact way.. Mercedes Benz of New Orleans in my book is the only place to buy or lease a car... More

The smoothest car leasing experience I've encountered. I cannot say enough good things about Ernie Debus and Mercedes-Benz of New Orleans. Mr. Debus knew my schedule did not allow much free time, and was I cannot say enough good things about Ernie Debus and Mercedes-Benz of New Orleans. Mr. Debus knew my schedule did not allow much free time, and was able to make a deal with me via text to accommodate my schedule. He found the exact vehicle I wanted and made it fit in my price range. Coming out of a previous lease with Mercedes, I was considering other luxury options (BMW, Land Rover, Maserati, etc.). It's because of Mr. Debus, and my new E400, that I chose to stay with Mercedes. To Mr. Debus and the entire Mercedes-Benz of New Orleans staff; Thank you. Leasing a car from your business felt like doing business with a family - not just a dealership. -Shaun Kraisman More

Always Helpful Leo made sure that my purchase was smooth. He makes it easy to buy a car. Also he had Brittany explain the details of the car. She spent the right Leo made sure that my purchase was smooth. He makes it easy to buy a car. Also he had Brittany explain the details of the car. She spent the right amount of time and was very organized in her presentation. More

Very Professional Talked to Warren on the showroom floor and he was very knowledgeable and helped me tremendously. I was able to select a beautiful care thanks to Warr Talked to Warren on the showroom floor and he was very knowledgeable and helped me tremendously. I was able to select a beautiful care thanks to Warren's suggestion. Thanks More

Wonderful experience My buying experience with Ernie Debus at Mercedes was wonderful! He is friendly, professional and knowledgeable. If I could buy all my future vehicles My buying experience with Ernie Debus at Mercedes was wonderful! He is friendly, professional and knowledgeable. If I could buy all my future vehicles from Ernie, I would be a happy person! More

Always a great experience My experience with MB-NO and in particular Ernie Debus was excellent. Ernie is a great asset to MB and is always unfailingly polite and accomodating. My experience with MB-NO and in particular Ernie Debus was excellent. Ernie is a great asset to MB and is always unfailingly polite and accomodating. He is the consummate professional and a pleasure to work with. More