Mercedes Benz of New Orleans

Fast and courteous to customers. Nice waiting environment. Friendly and attentive environment. Friendly and attentive More

This was the worst car buying experience ever . One of the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed i the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed in 30 minutes. The unprofessional salesman up’d me knowing he had multiple customers . He was literally back & forth . The times he did come to me , everything was leave and come back tomorrow! I can literally write a book on how horrible this experience was . I was told to leave after waiting two hours on finance & told to come in the morning to finish up my paperwork. On top of that I insisted to stay , so they had no choice but to finish me up. Fast forward get into finance & I wanted lease but it was set up to buying . The process took at least 20 mins to get fixed . My salesperson told me it wasn’t possible to do because it was late & yet it was done. Herbert literally was being argumentative saying I said to buy when I know I said LEASE. Didn’t get out of there Until after 11. I noticed the car had scratches & mishaps on the vehicle. Herbert told me they didn’t that was just bugs & that the vehicle wasn’t detailed yet . Next morning I noticed that there was several scratches and mishaps . Yesterday he told me he would set up my appointment to get everything fixed & get my detail. He called me twice only to tell me about downloading the Mercedes & me app. Never once said anything about what we discussed on my vehicle. So I texted him about how I felt in a respectful way despite how I was treated and all he did was send a thumbs up emoji. I’m just honestly saddened by this dealership/experience. It’s so mind boggling to walk into a upscale & luxurious dealership to get treated like xxxx! More

Bui was so nice to work with! He kept us informed and had the answers to all of my questions. He got me the car I had my heart set on. the answers to all of my questions. He got me the car I had my heart set on. More

Excellent follow up after initial contact. Ernie Debus contacted us and ask all the proper questions to help us find the car of our dreams. We had been planning this purchase for several years, investig contacted us and ask all the proper questions to help us find the car of our dreams. We had been planning this purchase for several years, investigating numerous potential dealerships. We finally found one and the perfect vehicle at Mercedes-Benz of New Orleans. Why would anyone buy anything other than Mercedes-Benz from Mercedes-Benz of New Orleans?? Thank you to Will Russ, also!!! More

Awesome experience! If I was still living in the area I would definitely go back. I will definitely refer friends who may be looking to purchase a Benz! would definitely go back. I will definitely refer friends who may be looking to purchase a Benz! More

Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV. buying our Mercedes SUV.Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV.Great experience buying our Mercedes SUV. More

BJ consistently provides excellent customer service! He’s very honest and accommodating to your schedule and time. I will recommend BJ to all Mercedes owners out there! very honest and accommodating to your schedule and time. I will recommend BJ to all Mercedes owners out there! More

Ernie Debus was wonderful to deal with. He was & is always polite, informative , very efficient & pleasant to buy a car through. I am a repeat customer because of the customer service & the product of always polite, informative , very efficient & pleasant to buy a car through. I am a repeat customer because of the customer service & the product of Mercedes is top rated to me! More

Everyone was friendly and excellent customer service…. Warren did a awesome job.. Looking forward to purchasing another vehicle from him in the future… I am pleased … Warren did a awesome job.. Looking forward to purchasing another vehicle from him in the future… I am pleased … More