Mercedes Benz of New Orleans

Stephen MacDonald, our salesperson, is terrific. He goes out of his way to accommodate on selection, schedule and needs. This is our second purchase through Stephen and we know our service life experience o out of his way to accommodate on selection, schedule and needs. This is our second purchase through Stephen and we know our service life experience on our newest vehicle through Nick Mena will continue to be superb as it was earlier. More

I am on my second vehicle from this dealership. Vehicles are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was goi are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was going to do. After going to the Service Manager, Richard Freidrichs, to request a new advisor, Richard said he would get me one, but that didn't happen. He then said he would handle my warranty issues himself. Well that didn't happen either. When I asked why they were not handling my warranty issue timely, he then lied to me. When I told him he was incorrect in what he told me about my service appointments and parts he ordered, he made excuses and lied about it again. He tried to blame someone else, and I told him can't do that, he needs to look in the mirror, as he was the one who made the promises to me. Probably my last MB and only because of the service department. More

Everyone I spoke with there was professional and courteous. The vehicle was exactly what I wanted and I couldn't have been happier. I would absolutely recommend them to anyone looking for a vehicle. courteous. The vehicle was exactly what I wanted and I couldn't have been happier. I would absolutely recommend them to anyone looking for a vehicle. More

I would recommend friend's and family my sales person was awesome very friendly very professional place was clean everyone was very helpful price was great thank you Harry Anderson. awesome very friendly very professional place was clean everyone was very helpful price was great thank you Harry Anderson. More

Excellent dealership Robert, Katie, and Ernie always make feel like part of the family. I have enjoyed doing business with Mercedes Benz of New Orleans for the past 35 years. feel like part of the family. I have enjoyed doing business with Mercedes Benz of New Orleans for the past 35 years. More

Excellent experience from start to finish. I would highly recommend that you consider purchasing your next vehicle from this great team. Customer service is definitely a big part of their culture. recommend that you consider purchasing your next vehicle from this great team. Customer service is definitely a big part of their culture. More

The dealership was great. This is my first experience with Mercedes and will likely stay with them for a long time. The service was excellent. Austin was extremely helpful. with Mercedes and will likely stay with them for a long time. The service was excellent. Austin was extremely helpful. More

Everyone was friendly and knowledgeable. Our first purchase of a Mercedes. We are very happy with our decision. From being greeted at the entrance to close of sale, everyone made the experience friend purchase of a Mercedes. We are very happy with our decision. From being greeted at the entrance to close of sale, everyone made the experience friendly and easy. More

BEST DEALERSHIP IN LA !ROBERT TAYLOR: Best in making BEST DEALERSHIP IN LA ! ROBERT TAYLOR: Best in making sure all is done perfectly! Ernie Debus: Always looking out for the best buy & staying away fr BEST DEALERSHIP IN LA ! ROBERT TAYLOR: Best in making sure all is done perfectly! Ernie Debus: Always looking out for the best buy & staying away from problems. Have bought over 10 + cars from dealership since 1965. More

Great experience as all ways. Jeanne is thoughtful and very knowledgeable. I can call her anytime, she will make time for me, what more can you ask for? very knowledgeable. I can call her anytime, she will make time for me, what more can you ask for? More