Mercedes Benz of New Orleans

Absolute Worst Customer Service and Service Deartment Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. W Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. With about 4-5 newly “discovered” issues popping The communication is less than poor. It sat for almost a week before they even looked at it. If I could give them a ZERO star rating I would. I have reported this dealership to corporate Mercedes and the BBB. I will never return. Do yourself a favor and travel to do your car servicing with another dealership. It will be worth it in the long run. RUN FROM THIS SERVICE CENTER. ... oh and don’t bother wasting your time with the service manager you wont get anywhere. More

Great Sales and Service Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also very friendly and accommodating when servicing my vehicles. More

Terrible The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came on. This was my second visit within 5 months. So I got tired of always having a broken car and I traded my Mercedes in for something else. I will never purchase another Mercedes again! Horrible cars! More

service I also own a Lexus GS-350. The service department give you a loaner car to use when it is service. Other than that the service was good at Mercedes I also own a Lexus GS-350. The service department give you a loaner car to use when it is service. Other than that the service was good at Mercedes of New Orleans. Just wish you would give a loaner car. More

Good customer service Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before starting the work More

Four wheel alignment of 2008 C 300 Sport I recently had two new front tires mounted and the rear tires balanced. I wanted to have a four wheel alignment but the shop that did it was unable I recently had two new front tires mounted and the rear tires balanced. I wanted to have a four wheel alignment but the shop that did it was unable to completely align the vehicle. I drove directly to the Mercedes Benz dealership and spoke to Robert Taylor, my service advisor. He was able to take the vehicle and align it while I waited. I've known Robert since I bought the car in 2008. He always does a superb job. He is the best service advisor I have ever known. More

Great service! I went in because I was having tire issues. I ended up purchasing a new tire and getting another tire replaced. Service was great! Employees were ver I went in because I was having tire issues. I ended up purchasing a new tire and getting another tire replaced. Service was great! Employees were very helpful. Quick and efficient. More

Excellent Service Dept This is the third vehicle I have leased from MB and attribute this to my salesman Ernie DeBus. However, my recent experience with Scotty Hutton ha This is the third vehicle I have leased from MB and attribute this to my salesman Ernie DeBus. However, my recent experience with Scotty Hutton has cemented my preference to be a MB of NO customer. He is professional, attentive and personifies customer service which is a lost art in these times. More

Great service representative and excellent service. I appreciate the appointment service, my service representative, Scotty Hutton. My car was completed sooner than expected because the technician starr I appreciate the appointment service, my service representative, Scotty Hutton. My car was completed sooner than expected because the technician starred and finished in the same evening. It was a great experience. More

Outstanding Service Scott is always ready to schedule my service needs in a speedy manner, very efficient and thorough. The maintenance staff is excellent as well as the Scott is always ready to schedule my service needs in a speedy manner, very efficient and thorough. The maintenance staff is excellent as well as the customer service received. More