Mercedes Benz of New Orleans - Service Center

Awesome relationship with caring professionals. Service is top notch. From the time u drop off and pick up ur vehicle. The best in New Orleans. Would not go any other place Service is top notch. From the time u drop off and pick up ur vehicle. The best in New Orleans. Would not go any other place More

Informative and pleasurable Very informative . Nick was a lot of help and very knowledgeable about the products and the service needed . Will be visiting again , thanks in advanc Very informative . Nick was a lot of help and very knowledgeable about the products and the service needed . Will be visiting again , thanks in advance! More

Service Services a couple of my cars. As always. Great friendly service from Nikk and his team. Love the hot cookies. Man I need one of them home. My car is a Services a couple of my cars. As always. Great friendly service from Nikk and his team. Love the hot cookies. Man I need one of them home. My car is always so clean. But as always my wife is always happy. More

Nightmare Just to Replace a Battery I brought my C-Class in to replace my battery. The nightmare began! First, I was quoted one price and when I went to pay the price was much higher (ba I brought my C-Class in to replace my battery. The nightmare began! First, I was quoted one price and when I went to pay the price was much higher (bait and switch)!!! Second, after picking up the car, the electronics went crazy in the car. The radio would come on when the car is turned off and key is in hand. The car would start saying that it is about to shut down! Third, I took the car back and the service department kept the car for more than two weeks. Fourth, upon picking up the car, the back panel was off in the trunk, and the interior ceiling fabric was hanging down. The car was brought in to be service in pristine condition as the car is rarely driven. Spoke with the manager, Ronnie Lancon, and he was belligerent, unconcerned and stated that they WERE NOT going to place the car back in the condition that it was brought in. I told them that I would complain to Mercedes Benz and he told me that HE DIDN'T CARE! Wow! I have been a Mercedes Benz owner since 1991 and have NEVER HAD ANYONE TO ADDRESS A PROBLEM WITH MERCEDES!!! I strongly do not recommend anyone taking their car to this dealership!!! I have lived in many countries and have taken many of my Mercedes Benz with me and have NEVER HAD THIS TYPE OF SERVICE NOR HAD ANY REPRESENTATIVE OF MERCEDES TALK TO ME THIS WAY!!!! For the record, I have taken my Mercedes to Germany, Turkey, Bahrain, and South Korea and NEVER EVER received this type of despicable treatment. I have bought (2) Mercedes Benz from American Service Center in Arlington, VA where this 2011 C Class was purchased and NEVER had a problem with customer service. Attached are pics of how the car was brought to Mercedes Benz of New Orleans but stay tuned to the pics of how I got it back! More

they were never on time . a 2-hour service can take 2 they were never on time . a 2-hour service can take 2 days without even calling me to let me know that my vehicle will be at the shop overnight. th they were never on time . a 2-hour service can take 2 days without even calling me to let me know that my vehicle will be at the shop overnight. they are very very hard to reach by phone .they dont even call back if you leave messages .thinking to trade my mercedes for a lexus or bmw just not to go through service complications at mercedes benz of new orleans More