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Mercedes-Benz of New Rochelle - Service Center
New Rochelle, NY
81 Reviews
81 Reviews of Mercedes-Benz of New Rochelle - Service Center
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August 24, 2018
Excellent customer care by Umar atNew Rochelle Mercedes Ben Uma Khan r is always pleasant and Going beyond in making sure all my issues are addressed to my satisfaction in a timely manner. He keeps constant c Uma Khan r is always pleasant and Going beyond in making sure all my issues are addressed to my satisfaction in a timely manner. He keeps constant communication to update me while car is being serviced! More
by Jose Ferreira
Employees Worked With
Umar Kahn
August 22, 2018
Flat tire wasn’t too happy about getting a flat but Mercedes-Benz of New Rochelle had me in and out in no time....now if I could just write a review about these wasn’t too happy about getting a flat but Mercedes-Benz of New Rochelle had me in and out in no time....now if I could just write a review about these NYC roadways in their pot holes that like to take my money. More
by MBowner627
Employees Worked With
Robidio Palencia Ruano
August 22, 2018
Awful Tried to make a service appointment...no appointment for 2 weeks! Finally dropped car off the night before (Thursday), arranged transportation to tra Tried to make a service appointment...no appointment for 2 weeks! Finally dropped car off the night before (Thursday), arranged transportation to train next day and rearranged my schedule for pick up Friday afternoon . 3:30 pm On Friday, after no communication from dealer, called for status update. They “couldn’t find my car in the system.” Service manager, no clue, off-site customer service had no clue. Finally at 4;30pm someone called to tell me car would be ready Saturday (while I was still on hold with customer service). God knows what “service” was done on my car because it was miraculously ready in 2 hours. I would expect this from a Nissan or Kia dealer...not Mercedes! More
by Happy customer
Employees Worked With
Jorge Baez
August 15, 2018
Great experience Happy with the sdviser Jorge Baez and the service and delivering the car clean the waiting area was confortable and wait was normal i will use next ti Happy with the sdviser Jorge Baez and the service and delivering the car clean the waiting area was confortable and wait was normal i will use next time when needed More
by Eddy
Employees Worked With
Jorge Baez
July 31, 2018
Excellent Service They are always helpful and accommodating making my visits quick and stress free. It is an all around pleasure working with with the service departmen They are always helpful and accommodating making my visits quick and stress free. It is an all around pleasure working with with the service department of MB of New Rochelle. More
by Doni
Employees Worked With
Julian Zapata & Robidio
July 28, 2018
Excellent-no problems were encountered except. Except they failed to clean the car as requested when it was brought in for Service at 8AM. They had the car from 8Am until approximately 4:45pm. Except they failed to clean the car as requested when it was brought in for Service at 8AM. They had the car from 8Am until approximately 4:45pm. More
by Rudi
Employees Worked With
Robert for loaner car., Umar Kahn
July 24, 2018
Great service I have always had such a great experience here. Unar treats me like family. Couldn’t be happier with this dealership. I have never had my car serviced I have always had such a great experience here. Unar treats me like family. Couldn’t be happier with this dealership. I have never had my car serviced anywhere else. More
by Kathy
Employees Worked With
Umar Kahn
July 20, 2018
All personnel were kind and very professional. My sales agent,Mr. David Garcia came down to say hello. A very professional person. Would definitely recommend David Garcia to family and friends. My sales agent,Mr. David Garcia came down to say hello. A very professional person. Would definitely recommend David Garcia to family and friends. Great salesmen ??👍 More
by vvmercedes250
Employees Worked With
Jorge Baez, David Garcia
June 22, 2018
Excellent service Always a pleasure coming here for service. Very professional, friendly and quick. My regular service rep was off (Jorge Baez) but Julian Zapata took o Always a pleasure coming here for service. Very professional, friendly and quick. My regular service rep was off (Jorge Baez) but Julian Zapata took over and provided the same courtesy that this dealership is known for A + More
by RayNYC
Employees Worked With
Julian Zapata
June 19, 2018
Always great timely service Convenient hours, loaner program, fast service and washed car. Friendly service and receptionist. Have brought in car three times, always great, Convenient hours, loaner program, fast service and washed car. Friendly service and receptionist. Have brought in car three times, always great, fast. Friendly service. Bought car in dealership as well. More
by Bdf958
Employees Worked With
Renee Bianco, Tamzin Wasmuth, Maria Cianciulli, Mark Crevina, Gregory Sotire
