We just purchased a 2017 GLC 300. Since it is “ previously owned”, we were somewhat nervous about buying it, but our sales rep, Jennifer Mangone, did an incredible job explaining the fact that it is Certified & what that means. She also explained how all of the bells & whistles on the car work. My wife & I are not tech oriented, but Jennifer slowly & patiently took us thru the tutorial ... twice. She even offered to provide an in person refresher course. As if that wasn’t enough, she called the day after we brought the car home to see if we had any immediate questions or problems. Buying a car is a big deal to us so it really helps to have someone like Jennifer on your team! Thanks, Jen!
PS - Jay Criss did an equally terrific job walking us thru finance & extended warranty options. Best of all, he did it without any arm twisting !