Mercedes-Benz of New Rochelle - Service Center

Review of Service Delivery I have been servicing my for last 12 years at MB of New Rochelle and has been a happy customer for its quality service. It is my belief that I would c I have been servicing my for last 12 years at MB of New Rochelle and has been a happy customer for its quality service. It is my belief that I would continue to bring car for servicing at this place. More

Fast, efficient,& excellent communication Dropped car off after hours night before appt. advisor called early to confirm receipt & anticipated service. Called again to discuss other items need Dropped car off after hours night before appt. advisor called early to confirm receipt & anticipated service. Called again to discuss other items needed. Work was done fast & able to pick up car quickly. Excellent and timely communication from service advisor. More

Tire Service Brought my car in to replace 2 front tires. Staff was courteous & attended to all aspects of the visit expeditiously. The service was performed in a t Brought my car in to replace 2 front tires. Staff was courteous & attended to all aspects of the visit expeditiously. The service was performed in a timely manner. Great job! More

Maintenance Prompt service on day one with a speedy return the next day however it took about 1 1/2 hour to deliver my vehicle which was ready at 1200 as per tele Prompt service on day one with a speedy return the next day however it took about 1 1/2 hour to deliver my vehicle which was ready at 1200 as per telephone conversation I arrive at the dealership at 1pm it seem like once I was in the waiting area no seem to remember that I was there waiting for my vehicle I had to make my presence be known then my car was delivered More

Good job The employees were very polite, professional and friendly and they did an excellent job .Good working environment every one smiling, offering water a The employees were very polite, professional and friendly and they did an excellent job .Good working environment every one smiling, offering water and wanting to make as comfortable as you can be. Good job. More

Car service One of the most important things we do when speak with others is to really listen. Sometimes when we go to the experts; they believe they have the ans One of the most important things we do when speak with others is to really listen. Sometimes when we go to the experts; they believe they have the answers before we even finish describing our issue. Today the service manager really did listen to what I had to say(the exact issue is not even relevant) and sent me home pleased because an underlying issue has been resolved to my satisfaction. Great job Mercedes-Benz of New Rochelle. This kind of attention to detail and great customer service keeps me coming to this dealership when a problem arises. More

Repair of wind-shield. George was excellent he gave me deferent ways to get my wind shield repaired which end up costing me less money.Very please with work. George was excellent he gave me deferent ways to get my wind shield repaired which end up costing me less money.Very please with work. More

Service Great Service. Friendly Knowledgeable Staff. Convenient Location. Clean customer service waiting area. Always greeted with a warm welcome. Will conti Great Service. Friendly Knowledgeable Staff. Convenient Location. Clean customer service waiting area. Always greeted with a warm welcome. Will continue to use them as my primary ME/BE service provider. More

flat tire best dealership , took my car with no appointment they took care of me right away.they checked the entire car and found more tires damaged so they rep best dealership , took my car with no appointment they took care of me right away.they checked the entire car and found more tires damaged so they replace them all . More

Great and excellentl service!! I really needed a few lights fixed plus wanted to order a new key. Peter was great to ensure all was done Thoroughly completed and he truly provided I really needed a few lights fixed plus wanted to order a new key. Peter was great to ensure all was done Thoroughly completed and he truly provided Excellent service. More