Mercedes-Benz of New Rochelle - Service Center

A Service Required Well, one year later our C-300 was needing a NY State Inspection and an "A" Service. The MB Team at New Rochelle was fabulous. Michelle made the initi Well, one year later our C-300 was needing a NY State Inspection and an "A" Service. The MB Team at New Rochelle was fabulous. Michelle made the initial call and set up a service for a time while I waited for the service. The sales manager, Chris Battaglia approved the visit and Anthony Angarano made it happen. When I got there at 10:55 AM for an 11 o'clock visit, I rode into the warm vehicle reception area and was promptly greeted. Anthony took me to his desk, wrote it up and told me Renee Bianco was in and would love to see me. I visited Renee; spoke about our car experience; had some coffee; thanked Chris for straightening out my service report. And at 12:10, my car was finished; inspected; washed and vacuumed. Yes, MB is expensive for service but sometimes you get what you pay for. More

BAD CUSTOMER SERVICE AND BAD SERVICE Sergio the service representative called my father to say the car was ready for pick up on 6/15/16. I went with my father to pick up the car and notic Sergio the service representative called my father to say the car was ready for pick up on 6/15/16. I went with my father to pick up the car and noticed the console was missing, there was a metal piece left in the right door and the area where the service person worked was extremely filthy. I took photos in disbelief. My dad spoke with Sergio to express how disappointed he was Sergio. Sergio stated the mechanics do not steal as if to imply my father made this up. I would not expect this type of service from Mercedes. More

Tony Pinho, a huge asset to the Mercedes Team I feel it is necessary to showcase unmatched service and professionalism in any business as a power of example to his or her colleagues. Tony Pinho ma I feel it is necessary to showcase unmatched service and professionalism in any business as a power of example to his or her colleagues. Tony Pinho made a difficult situation disappear by taking actions that are in accordance to the mission statement of Mercedes Benz New Rochelle. I'd like to express my gratitude to Tony and wish him continued success. More

Great Service Experience I was a bit bummed out about my car being damaged and Chris reassured me that my car would look brand new. He kept in contact with me with any concern I was a bit bummed out about my car being damaged and Chris reassured me that my car would look brand new. He kept in contact with me with any concerns I had. I recently moved from CT to New York and its good to know that Mercedes has great customer service across the board! Anytime i need my car service I will request Chris! More

Above and Beyond Hearing the name "Mercedes Benz" is quite intimidating for an average person trying to make her dream a reality. Going into the dealership I was very Hearing the name "Mercedes Benz" is quite intimidating for an average person trying to make her dream a reality. Going into the dealership I was very nervous and intimidated. But knowing and speaking with Nick Nasta made me feel at ease, and made me 99% close to realizing my dream. Being a woman going into the dealership alone, the fear of being fooled or pushed to offers, that may not be 100% you need is scary. But I made it clear that I'm tired taking 2nd best….Nick made that possible with Jason. Im very Thankful and very lucky to have Nick who never give up on me when i almost give up on my dream. More

My Experience at Merceds Benz of New Rochelle My dealings with this company was a very good experience. From the time my salesman Mr Don Fisher approached me to see if I needed help. He is a very My dealings with this company was a very good experience. From the time my salesman Mr Don Fisher approached me to see if I needed help. He is a very knowledgeable person who had all the ansewers to any question I had. Even after the sale was completed he is very eager and willing to help me with anything I need. I would not hesitate to recommend him and this dealership to anyone looking for a Mercedes More

First Timer Here What a great level of service, I worked with chris battaglia who under promised and over delivered. He had little to gain from the service and yet pro What a great level of service, I worked with chris battaglia who under promised and over delivered. He had little to gain from the service and yet provided stellar follow through, follow up and reporting. Again thank you, if I was local I'd say I'll be back for all future services! More

Don Lee worked with us in getting the Mercedes we wanted at a reasonable price. He was very knowledgeable about his cars and made it a pleasant and comfortable experience. Gabriel Rosario in the service at a reasonable price. He was very knowledgeable about his cars and made it a pleasant and comfortable experience. Gabriel Rosario in the service dept. was also very helpful. There was a small issue with the car that I explained to him. He listened and took care of it without any problem. More

When a problem was brought to the attention of the service department. The issue was totally resolved to our complete satisfaction. Thank you Tim Pillon. service department. The issue was totally resolved to our complete satisfaction. Thank you Tim Pillon. More