Mercedes-Benz of Newton

Recently I had the pleasure meeting Scott in service. He was amazing & knowledgeable regarding my GLE350. It was refreshing to have an employee take so much pride & care with their customers. I will continu was amazing & knowledgeable regarding my GLE350. It was refreshing to have an employee take so much pride & care with their customers. I will continue using Scott for all my service needs. More

MB of Newton has the best service department in New Jersey!! I have owned MBs for 25+ years and would only service my car by them. They treat you with respect and you get 100% satisfaction with their s Jersey!! I have owned MBs for 25+ years and would only service my car by them. They treat you with respect and you get 100% satisfaction with their service. Scott C my service advisor is the best in the business- he is the most knowledgeable and caring person I know. More

First and foremost. I was going crazy trying to get a new lease. I called all over and some dealers were just not accommodating. All they focused on was you have to come in. Well we are all busy so comi new lease. I called all over and some dealers were just not accommodating. All they focused on was you have to come in. Well we are all busy so coming in was just to much especially when you are looking for a price. Well then I was just annoyed and almost gave up. I called Mercedes of Newton and spoke with Vincenzo Cappola. Explained my situation he actually spent over 2 hours on the phone with me and answered all my questions. He even had the car brought to me so I can see it and test drive it. Now that is what I call service. Now to service... I have a sprinter van as well and again Mercedes service dealers are a joke they feel you need them more then they need you. My van is very important to my business with out it I do not make money. Others said leave it we will get that is a joke when you need to run a business. So he turns me on to Scott Corbyons who is the service manager.. Well that just made my stress go away. He immediately called me. Coming to pick up the truck and take care of all the needed to be fixed as well as advised me of other recalls. Bottom line is you want quality service and be taken care of as a person and not just a number or dollar I highly recommend this company for your next purchase and service. More

Broken promise, lack credibility, poor customer relationship Mercedes-Benz of Newton dealership has no integrity, credibility and honesty. From the sales manager to the salesperson, they are SO rude and do NOT t Mercedes-Benz of Newton dealership has no integrity, credibility and honesty. From the sales manager to the salesperson, they are SO rude and do NOT treat customers with respect. The manager Coppola literally yelled at me on the call. You will regret if you go to their business. Their employees are not well trained with right skillset and right attitude. After the deal was made, I requested honoring the several pending items (including a few issues, the interest rate and delivery to home) which they ALL agreed/promised to do/honor while I was visiting and testing drive. However, they broke their promises and refused to do so. When I put down $1,000 deposit with good faith, they refused to remove their listing from their inventory when other dealers all do so. When I asked for Service Records history, they refused to do so at the beginning and claimed they will be available when I sign the paperwork. However, other dealers all have no issues to show Service Records. Are they trying to hide something? During the negotiation, they made up some numbers and claimed they bought it only few thousand dollars lower than the asking price and then put in the repair for $1.6k. No dealership is going to buy a car at this high price. They are totally lack of transparency and honesty. The worst of all, after I wrote to the sales manager and the Director of Business Development, I was asked to call Mr. Coppola. However, he did not try to resolve the issues instead he used the rude and arrogant tones and refused to honor any of them that they promised. And even threw some words at me: You don't have to do business with us! And even said it's Certified Pre-owned vehicle and it's used, and should be as is. So why did they claim it's certified? I am very disappointed with their broken promises, lack of transparency and poor negotiation/sales strategy. Making promises before a deal and then breaking them after a deal is reached is a terrible strategy. I feel like cheated. However, I feel so lucky that I found out before I sign the paperwork. Otherwise, I will be in DEEP SHxT after the vehicle is delivered. If there’s any problem, they will never try to help. I have bought 2 Mercedes vehicles with 2 different MB dealers before. I have NEVER EVER experienced something like this before. Broken promises, lack of transparency/credibility and poor customer relationship management are much worse than vehicle pricing and vehicle features/quality. Mercedes-Benz of Newton totally don't care about customer relationship. Will NEVER EVER do business with this dealership again. Will NEVER EVER refer this dealership to anyone I know. More

Keith DeYoung went above and beyond for us. We purchased our 3rd vehicle from this dealership. Can’t say enough how happy I am with our purchases. Keith you and your team are awesome!!! Thank you so much. our 3rd vehicle from this dealership. Can’t say enough how happy I am with our purchases. Keith you and your team are awesome!!! Thank you so much. We wouldn’t go anywhere else!!! More

Purchaer Purchased new 2020 C300 sedan. Great coustmer service. Keith who is sales manager is really good take care to get the finalize transaction. Sandy T sh Purchased new 2020 C300 sedan. Great coustmer service. Keith who is sales manager is really good take care to get the finalize transaction. Sandy T she is great sales women too. Moe in financial was really great too. Great team, . More