Mercedes-Benz of Newton dealership has no integrity, credibility and honesty. From the sales manager to the salesperson, they are SO rude and do NOT treat customers with respect. The manager Coppola literally yelled at me on the call. You will regret if you go to their business. Their employees are not well trained with right skillset and right attitude.
After the deal was made, I requested honoring the several pending items (including a few issues, the interest rate and delivery to home) which they ALL agreed/promised to do/honor while I was visiting and testing drive. However, they broke their promises and refused to do so.
When I put down $1,000 deposit with good faith, they refused to remove their listing from their inventory when other dealers all do so.
When I asked for Service Records history, they refused to do so at the beginning and claimed they will be available when I sign the paperwork. However, other dealers all have no issues to show Service Records. Are they trying to hide something?
During the negotiation, they made up some numbers and claimed they bought it only few thousand dollars lower than the asking price and then put in the repair for $1.6k. No dealership is going to buy a car at this high price. They are totally lack of transparency and honesty.
The worst of all, after I wrote to the sales manager and the Director of Business Development, I was asked to call Mr. Coppola. However, he did not try to resolve the issues instead he used the rude and arrogant tones and refused to honor any of them that they promised. And even threw some words at me: You don't have to do business with us! And even said it's Certified Pre-owned vehicle and it's used, and should be as is. So why did they claim it's certified?
I am very disappointed with their broken promises, lack of transparency and poor negotiation/sales strategy. Making promises before a deal and then breaking them after a deal is reached is a terrible strategy. I feel like cheated.
However, I feel so lucky that I found out before I sign the paperwork. Otherwise, I will be in DEEP SHxT after the vehicle is delivered. If there’s any problem, they will never try to help.
I have bought 2 Mercedes vehicles with 2 different MB dealers before. I have NEVER EVER experienced something like this before. Broken promises, lack of transparency/credibility and poor customer relationship management are much worse than vehicle pricing and vehicle features/quality. Mercedes-Benz of Newton totally don't care about customer relationship.
Will NEVER EVER do business with this dealership again. Will NEVER EVER refer this dealership to anyone I know.