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Mercedes-Benz of North Scottsdale

Phoenix, AZ

3.9
740 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 740 reviews

May 14, 2021

Anthony S. Is the reason we buy every car from Mercedes Benz of North Scottsdale! He is the BEST!!!!!!! He always looks at everything and communicates with us! More

by Denirn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
May 14, 2021 -

Mercedes-Benz of North Scottsdale responded

Denirn, Thank you for taking the time to write a review and mentioning Anthony! We are happy to learn he always provides you with excellent customer service. We hope to see you back at Mercedes-Benz of North Scottsdale for any future automotive needs.

May 13, 2021

Anthony has been my rep for many years. Always available to input regarding warranty out of warranty issues or maintenance. Up front on details. Gets to the point. Explains was is necessary or needs attenti More

by Tpettus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
May 13, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi there, thank you for the five-star review! We're glad to hear Anthony has given you excellent service. We appreciate your support and hope to work with you again soon.

May 12, 2021

Tom Bartlett and I delt via the phone. He was upfront, positive, straight forward, and gentlemanly. The product and business dealing was as advertised. He was always responsive in a timely manner. More

by RV Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bartlett
May 13, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for sharing your experience and for the 5-star rating. We are glad Tom Bartlett was able to make your time at Mercedes-Benz of North Scottsdale positive, straight-forward, and timely. We look forward to future business. Safe travels!

May 09, 2021

John Cummins our long term Service rep. always exceeds our expectations. As part of the Penske operations service attitudes are noticeably better than previous ownership. More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cummins
May 09, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for visiting Mercedes-Benz of North Scottsdale, Dennis. We are happy to know that John provided you with an exceptional service experience. We look forward to working with you again.

May 08, 2021

Great service, flexible team, Tia is the best service rep that I have dealt with in 20 years...knowledgeable, friendly, goes above and beyond. I did call in to service during my last service, last week, s More

by ptdris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tia
May 09, 2021 -

Mercedes-Benz of North Scottsdale responded

Hello, We are happy to know that had an overall excellent experience with us. I appreciate your feedback and would like to speak with you regarding any interaction you had during your service experience. Can you please send your preferred contact method to me at Mfaul@penskeautomotive.com? I look forward to hearing from you. Michael Faul General Manager Mercedes-Benz of North Scottsdale Mfaul@penskeautomotive.com

May 07, 2021

Very efficient service. Everyone is friendly and customer focused. What more can I say? It won’t let me close until I write 25 words. Dumb! More

by G-Rod
Recommend Dealer
Yes
Employees Worked With
John Cummins, Iza Shewan
May 07, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for taking the time to share your experience with us at Mercedes-Benz of North Scottsdale. It's great to hear our Service Team provided you with excellent customer care. Come back and see us for any future service needs.

May 07, 2021

Anthony is always accommodating and communicates all work that needs to be done and consistently updates when repairs will be completed. Always a pleasure to work with. More

by jeffeyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
May 08, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for choosing Mercedes-Benz of North Scottsdale. We are happy to know that Anthony provided you with such a pleasant and efficient service experience. Let us know if there is anything else our Service Team can do for you.

May 04, 2021

Service advisor Mark D. Is always friendly, courteous and Professional. His knowledge is second to none! He clearly communicates and “ALWAYS” delivers on tome and within Budget! More

by JAZZMAN1859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dorniq
May 05, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi there, Thank you for your positive review. We are thrilled to hear that Mark was able to create a professional and courteous environment. We thank you for your kind words. Thank you for choosing Mercedes-Benz of North Scottsdale and we hope to see you again.

May 04, 2021

I cannot give enough praise to this location, especially to Kate, my Fleet Service Advisor. She's wonderful! The Service department is phenomenal at quickly finding issues and doesn't stop until they do. More

by StephanieP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Guerrero
May 05, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi Stephanie, We appreciate your feedback. Your satisfaction means everything to us, so we are pleased to hear about your recent visit to our service department and Kate. Thank you for choosing Mercedes-Benz of North Scottsdale and we hope to continue to assist with all of your future automotive needs.

May 04, 2021

Chayse kept me informed on the progress of the manufacture and delivery schedule of the car, which was much more than I expected. He was terrific to work with. More

by Lsavage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chayse Reed
May 05, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi there, Thank you for your five star review. We strive to ensure that our customers feel updated and informed, so we are delighted to hear that Chayse has been able to make this possible for you. Enjoy your new purchase. Thank you for choosing Mercedes-Benz of North Scottsdale and please reach out to us if there is anything else we can do for you.

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