Mercedes-Benz of North Scottsdale
Phoenix, AZ
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C & E "in Praise of Outstanding Service" Chris Irving made us feel very welcome, answered all of our questions, returned our calls promptly, and gave us time to make our decision on the Pre-o Chris Irving made us feel very welcome, answered all of our questions, returned our calls promptly, and gave us time to make our decision on the Pre-owned C350Sport without any pressure. He is an excellent salesperson who really looked out for us. He introduced us to Iza Shewan, Finance Manager who expertly assisted us with all the paperwork and made that experience a very pleasant one. She Introduced us to Grant Anderson who spent an hour with us in the car, clearly explaining the programming features so we would feel confident. We are grateful for his technical expertise and down-to-earth explanations. Chris Irving made sure he talked to us again right before we left and he, Iza, and Grant extended best wishes to us we drove away. Schumacher European is very fortunate to have Chris Irving, Iza Shewan, and Grant Anderson representing the company. More
Great service Remington and the rest of the staff took great care in locating the right vehicle and making the lease process as easy as possible. Couldn't be happie Remington and the rest of the staff took great care in locating the right vehicle and making the lease process as easy as possible. Couldn't be happier! More
BRAVO! Exceeds all Expectations for EXCELLENCE! I've been doing business with Schumacher for nearly 20 years. I remember driving from Ahwatukee, as my experience has always been outstanding and cou I've been doing business with Schumacher for nearly 20 years. I remember driving from Ahwatukee, as my experience has always been outstanding and could not be duplicated elsewhere! Remington and Michael take great pride in treating each and every Customer as their top priority at all times! Integrity, professionalism and courtesy are unmatched in the industry. Schumacher is like family and all work together as a team for the sole benefit and satisfaction of their Clientele! More
Schumacher Mercedes, Remington and Craig the dream team! I am writing this review to speak highly of the team at Schumacher Mercedes, we walked in to turn in our 2012 GL450 since the lease was up and planned I am writing this review to speak highly of the team at Schumacher Mercedes, we walked in to turn in our 2012 GL450 since the lease was up and planned to lease a E350 sedan, Remington and Craig were able to place us in a CLS 550 for the same payment as the GL450. The car is a rolling dream more vehicle than I had ever hoped to have ever. Remington and Craig covered all our needs, surpassed all our needs would be more accurate. The process was fun and exciting! Going thru paperwork with Iza was quick and seamless, she is joy to be around so it makes that tedious paperwork go by smoothly. Now to the hard part, learning all the things that make the CLS 550 so awesome of a car..enter Craig Zielinski, Mercedes Magician who takes the daunting task of learning all the buttons and there functions and turns it into a something so easy. The car is simple to use and brilliant. A+ to the dealership and my entire crew that helped us. More
The best keeps getting better! We've been clients of Schumacher European for 15 years. This is our 3rd Mercedes purchased there. The service has always been outstanding; when it c We've been clients of Schumacher European for 15 years. This is our 3rd Mercedes purchased there. The service has always been outstanding; when it came time to purchase another vehicle, there was no question as to where or what to purchase. Lou Gordon made the purchase experience very pleasant. He made the process simple and straightforward with no hassle.. Schumacher European is the ONLY place our Mercedes are serviced. There is no question where we will buy our 4th, 5th, 6th, etc. Mercedes More
The CLA Experience I enjoyed doing business with Lou Gordon. I purchased my CLA250 online through Mr. Gordon and my experience every step of the way was efficient, suppo I enjoyed doing business with Lou Gordon. I purchased my CLA250 online through Mr. Gordon and my experience every step of the way was efficient, supportive and positive. Plus, he's a hoot in person! Thank you, Lou. I will be contacting you for my next Mercedes. More
Absolutely NO hospitality! Should be ASHAMED! I took my (S-Class) Mercedes to Schumacher Mercedes for a simple oil change. I pulled into the service drive and was greeted by a nice young man who t I took my (S-Class) Mercedes to Schumacher Mercedes for a simple oil change. I pulled into the service drive and was greeted by a nice young man who took down my vin and asked me If i had a specific advisor I deal with, I said no and anyone will be fine. He said he will be right back. I than stood next to my car in the 110 degree Arizona heat for 5...10..15..20 MINUTES WITHOUT A SINGLE PERSON ACKNOWLEDGING MY EXISTENCE! Two older gentlemen who looked to be the drive manager and/or service director and 3-4 other younger workers literally stood there in front of me chit chatting and staring into the distance as if i wasn't even there, AND I WAS THE ONLY PERSON WAITING ON THE DRIVE! I finally had enough and approached one of the older "workers" and asked him if anyone was going to help me or communicate with me why it it taking so long. He said he thought someone was getting an advisor for me and they were busy on the phone.....absolutely unbelievable. An apology for the unnecessary wait or even an offer to wait inside was not even suggested. Or how about working as a team and taking my car in for busy advisor instead of standing there and doing absolutely nothing? I was disgusted. To top it all off I had to ask for a bottle of water which is in a cooler for the customers! ITS 110 DEGREES OUTSIDE, YOU ALL SEE ME STANDING THERE FOR 20 MINUTES, ASK ME IF I WANT SOME EFFIN WATER! I than sat inside my car to drive off and the initial employee approached me and said the bays are full and it will take 2 hours for the oil change. I told him I did not want to proceed with the service drove off. I hope this is an eye opener to how inhospitable and embarrassed the entire service staff at Shumacher Mercedes should be for their lack of customer care. I saw a few people pick up their cars while "waiting" and the lack of professionalism while dealing with customers should have been enough to leave before it got to the point of me having to say anything. An utter disappointment in what is supposed to be a world class dealership. More
Sean M Rey was great to work with and made the experience very nice. I would highly recommend to friends and family. Thanks Rey and Schumacher Dealerah Rey was great to work with and made the experience very nice. I would highly recommend to friends and family. Thanks Rey and Schumacher Dealerahip More
Remington Logue is a rock star We have been purchasing cars from Schumacher European for years now and we are so privileged to have found Remington Logue as our salesman. Remington We have been purchasing cars from Schumacher European for years now and we are so privileged to have found Remington Logue as our salesman. Remington is a professional and sets a new standard for car salesmen. We recently struggled with moving to less expensive cars and after spending months with other dealerships looking at our options and talking to salesmen, we just could not move away from dealing with Remington and Schumacher. We are always welcomed there and treated with the utmost respect and honesty. We know that Remington cares about us and works to get us the RIGHT car for us. More
Great experience - as always This is the fifth time I've purchased a car from Schumacher European. As always, Lou Gordon handled the sales and paperwork process professionally and This is the fifth time I've purchased a car from Schumacher European. As always, Lou Gordon handled the sales and paperwork process professionally and efficiently. He found a car that matched what I was looking for at a good price, and the price he negotiated on my trade-in was fair. Aaron Sales was helpful in explaining the features of the new car and he answered all of my questions. The car buying experience is always easy at Schumacher European. I am truly treated like a valued customer and they clearly appreciate my business. If you are looking for a Mercedes Benz, be sure to visit Schumacher European and make sure you ask for Lou Gordon when you visit there. More












