Mercedes-Benz of North Scottsdale

New Car purchase from Michael Wood at Schumacher Mercedes We are new to the Scottsdale area and were in need of a new car. Although we were somewhat focused on Mercedes we had not made a final decision on th We are new to the Scottsdale area and were in need of a new car. Although we were somewhat focused on Mercedes we had not made a final decision on the model or if we wanted new or used. Michael Wood met us at the door of the dealership and proceeded to give us a thorough review of all the various scenarios we needed to consider in making a decision. Michael had a thorough knowledge of the cars we were considering (C & E Class) and provided us with a "too the point" test drive of both models in the right amount of time. It took Michael little time to understand our particular situation and provide us with an easy to understand analysis of the options for us. Although we were not in a hurry to buy a car we were in and out with a new car in less than 3 hours. This was the best experience we have ever had in the purchase of a new car. I would highly recommend Michael Wood if you are looking for a no nonsense purchase experience. More

Purchasing car We have bought many cars over the years and feel that this was the best experience we have ever had. I hate the time spent going back & forth settlin We have bought many cars over the years and feel that this was the best experience we have ever had. I hate the time spent going back & forth settling on a price for the new car and the trade in. This time it was real quick and fair, without pressure. John Bultman was very nice, courteous, and knowledgeable and made the experience a good one. You have a good salesperson in John and I would suggest him to anyone looking for a Mercedes. Also, I brought the car back in to redo the window tinting on a window a couple of days later. Ken Lamb had it redone quickly, and also redid two other windows that he didn't think looked up to Schumacher standards (without being asked). Great first impression of service department also. More

great follow-up Remington kept in touch with me and worked with me in a problem solving manner, not from a perspective of just wanting to sell a car. Remington kept in touch with me and worked with me in a problem solving manner, not from a perspective of just wanting to sell a car. More

Roger Day came through Roger Day was a pleasure to work with. He was honest throughout and delivered what he said he would. I will definitely work with Roger in the future. Roger Day was a pleasure to work with. He was honest throughout and delivered what he said he would. I will definitely work with Roger in the future. More

Surreal Experience,Thankyou Michael Wood, I'm driving my CLA I can't think of anything less than 5 stars (out of 5) to this amazing dealership & Mike Wood, my sales consultant. My new car buying experience, wa I can't think of anything less than 5 stars (out of 5) to this amazing dealership & Mike Wood, my sales consultant. My new car buying experience, was totally remarkable and so surreal. Mike is very knowledgeable, very professional & was very patient throughout the entire process with me. I don't think I left the dealership without having any questions answered. It all started with a casual visit to the dealership 4 months ago to check out new CLK250. Mike rightfully suggested that time to order one and it will be delivered per my specs in April. I was informed earlier this week by Mike that car will be ready to pick up today. The trade-in for my old cars was hassle free and the entire process and the experience of driving the Benz out of the showroom was just surreal. I can't imagine anyone going to anywhere but Schumacher & Mike, if buying or leasing a Benz. I'm going to visit him soon to explore the possibility of having ML350 BlueTek. You guys rock.. Thank you for making the experience so memorable. I can't be more appreciative of all Mike has done. More

Superb vehicle buying experience After having previously owned Lexus, Cadillac, and BMW, I ordered and took delivery of my first Mercedes Benz, a 2014 GLK250 Bluetec and I can say tha After having previously owned Lexus, Cadillac, and BMW, I ordered and took delivery of my first Mercedes Benz, a 2014 GLK250 Bluetec and I can say that this entire experience was world class all the way. The dealership, Schumacher European, is family owned, and the pride is evident from the warmth of all staff to the beautiful and immaculate showroom and service center. Frank Mendes, my sales consultant, is a consummate professional and ensured my time there was most pleasant. In every aspect of the process, I felt my total satisfaction was his top priority. I was most impressed with how attuned Frank was to what I wanted and needed in a new vehicle. The paperwork was handled smoothly and with timeliness. Frank kept me apprised of the status of my order and I always felt that I was dealt with in an honest and fair way. Before driving away in my gorgeous new GLK, Frank gave a thorough and knowledgeable demonstration of operations and features with care and patience. At our home, Grant, the technician, demonstrated utmost patience and high level of knowledge programing my garage door opener and explaining the use of Bluetooth audio. I love my 2014 GLK250 Bluetec! More

MB E350 Purchased Schumacher European was recommended to me by an associate and I am glad it was. In working with Michael Wood I not only gained clear insight and unde Schumacher European was recommended to me by an associate and I am glad it was. In working with Michael Wood I not only gained clear insight and understanding of the options available to me during my new car search but also someone that I will look to for my future purchases. Michael's a consummate professional with a relaxed style not typically found in the auto industry which I beleive may well be the hallmark of Schumacher European. My entire experience was outstanding! More

Second Time Around This was our second purchase with this dealership and specifically Mark Field. Mark made our experience outstanding from the onset. He is profession This was our second purchase with this dealership and specifically Mark Field. Mark made our experience outstanding from the onset. He is professional but low key and provides information rather than pressure tactics to allow the customer to make an informed and intelligent decision. His jovial spirit made for a pleasant experience. The dealership is meticulously maintained with plenty of team members to go around and ensure your needs are met. All that is left if for Mercedes Benz to keep innovating so that we have reason to return again. More

Petros Theocharides Petros treated us like welcome and appreciated guests. He was very professional in explaining all the features of the vehicle we were interested in, Petros treated us like welcome and appreciated guests. He was very professional in explaining all the features of the vehicle we were interested in, all the details of the purchase and what our options were, and in showing us how many of the features of the vehicle worked and could be personalized/customized to our particular tastes. He showed us why our trade-in was not worth as much as we thought it was, which was disappointing but not his fault. And he followed up by providing the little extras he had promised and calling to insure all our concerns had been satisfactorily resolved. More

I saw my car on the web-site and e-mailed Lou Gordon with one question about it. We exchanged 3 e-mails and that was it! When I arrived at the dealership, Lou had the paperwork ready, Arron Sales explained one question about it. We exchanged 3 e-mails and that was it! When I arrived at the dealership, Lou had the paperwork ready, Arron Sales explained the major features to me, and Iza Shewan completed the loan application in record time. Never did I think I'd buy a car over the internet, but it was so easy. Having purchased from Schumaker before, I already knew I could trust them. In less than 2 hours the car was in my garage -- no bargaining, marketing, kicking tires, etc. Great experience! More