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Mercedes-Benz of North Scottsdale

Phoenix, AZ

4.6
751 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 751 reviews

April 16, 2021

"Aurel Bobesku was our service advisor. He did an absolutely outstanding job for both my wife's and my car. He is most professional and thoroughly competent. He is most courteous and a pleasure to wo More

by Jeffrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aurel Bobesku
Apr 17, 2021 -

Mercedes-Benz of North Scottsdale responded

We really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 15, 2021

Advisor very courteous to me always on time called to let me know of a problem the car was left very clean and neat helped helped me with anything I needed help with More

by jroney24
Recommend Dealer
Yes
Employees Worked With
Mike Stoops
Apr 16, 2021 -

Mercedes-Benz of North Scottsdale responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

April 14, 2021

They delivered the car to my house and that made it super convenient. They also programmed our garage remotes and they saved a ton of time More

by mwaltman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Gordon
Apr 14, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for the kind review! We are glad to know that we could make your purchase convenient and smooth. Please let us know if we can be of any further assistance here at Mercedes-Benz of North Scottsdale!

April 09, 2021

Everything is perfect with this dealership from my service manager Mark(who is outstanding) to the attendants who take my car. Always give me a bottle of water, a smile, & say to have a nice day. Ca More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in service dept
Apr 10, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for visiting Mercedes-Benz of North Scottsdale, Susan! We will be sure to thank Mark for providing you with outstanding service. We look forward to working with you again!

April 09, 2021

They are the friendliest, most professional group you will find. Took in my car despite having made an appointment at the wrong dealership. Thanks guys. More

by Matthew F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Bobesku, Steve Bundy, John Cummins, Ken Lamb, Mike Stoops, Anthony Salani, Josh Schwartz
Apr 10, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for visiting Mercedes-Benz of North Scottsdale, Matthew! We are happy to know that you enjoyed friendly and professional service. We look forward to working with you again!

April 03, 2021

Very Professional and responsive. I live in Texas and I bought my car site unseen from Scottsdale North Mercedes Benz over the internet. I’m a 68 year female. They had the car delivered in record time to M More

by MarciaZTX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Ciebiera, Justin H Bierman
Apr 04, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you so much for your positive feedback, Marcia! We couldn't be happier to learn about how well the delivery went! Feel free to reach out to us at Mercedes-Benz of North Scottsdale if we can help with anything else. We are here to help.

Apr 04, 2021 -

MarciaZTX responded

Wonderful.

April 01, 2021

Awesome client service provided by Lou Gordon & Bryan from the Internet Sales division. Exceptional attention to All details & streamline purchase experience. Thank you. Mercedes Benz North Scottsdal More

by MzBenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Internet Sales assistant, Lou Gordon
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi! Thanks so much for your shout-outs about our Sales Team at Mercedes-Benz of North Scottsdale and for your all-around five-star rating. We definitely aim to put our best feet forward however we reach our customers, online, in person, or by phone. Enjoy your new car!

April 01, 2021

Anthony the service writer is always very helpful. I don’t have many issues but Anthony is always right on it. Makes the experience professional and easy. More

by stanp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi! We appreciated your shout-out about us at Mercedes-Benz of North Scottsdale and your all-around five-star rating. May your day be sunny!

April 01, 2021

We’ve bought many cars, but this was by far the best and easiest transaction. Lou Gordon was prepared, knowledgeable, very pleasant. Brian was also great. He FaceTimed the car with us prior to our arrival.t More

by Andrea T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Lou Gordon
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi, Andrea! We appreciated your shout-outs about our Sales Team at Mercedes-Benz of North Scottsdale. We're so glad we could make your experiences with us even better, and that means reaching you wherever you are, online, in person, or by phone. Enjoy your new car!

March 31, 2021

Quoted me one price for service and after approving the service 15 minutes later quoted me another higher price. Service technician REDUCED the tire pressure to incorrect pressure and alarms sounded on the More

by CAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie Lewis
Apr 01, 2021 -

Mercedes-Benz of North Scottsdale responded

Cat, I appreciate your feedback regarding 'your recent experience in our Service Department. Given the opportunity, I would like to speak with you about your experience. Please email me at Mfaul@penskeautomotive.com. Thank you, Michael Faul General Manager Mercedes-Benz of North Scottsdale Mfaul@penskeautomotive.com

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