Mercedes-Benz of North Scottsdale

Sam is one of the most professional service advisors that I have ever worked with. He knows the vehicles and explains with clarity what needs to be done. He knows how to take care of a customer. I have ever worked with. He knows the vehicles and explains with clarity what needs to be done. He knows how to take care of a customer. More

I had a really great experience at Schumacher Mercedes. Lou Gordon pulled out the red carpet, even though I did not purchase a Mercedes! Highly recommend. Lou Gordon pulled out the red carpet, even though I did not purchase a Mercedes! Highly recommend. More

Lou Gordon made the purchase of 2013 my C250 extremely easy and he really went the extra mile to make me a happy customer. I'm a pretty picky person and I don't think there's much else Lou could've done t easy and he really went the extra mile to make me a happy customer. I'm a pretty picky person and I don't think there's much else Lou could've done to make the experience any better. More

Marty Jaffe and Susan in your Financial section were able to expedite the sale of your beautiful 2010 C300 MB to me and my wife. Marty was very resourceful and very accomodating in meeting our needs and answ to expedite the sale of your beautiful 2010 C300 MB to me and my wife. Marty was very resourceful and very accomodating in meeting our needs and answered all our questions while we were at your dealership. Thank you for your excellent service which we expect also even years after the sale. More

I have been a customer of Schumacher MB since 2004. The service department has always treated me very well and commitments were on time. I recently purchased a new CLS 550, my sale consultant Remington is service department has always treated me very well and commitments were on time. I recently purchased a new CLS 550, my sale consultant Remington is a great guy with extensive knowledge of MB and its products. Rem has a lot of patience with his customers and obtained for me the deal I was hoping for. I highly recommend Remington if you are in the market for a MB. More

Deanna Hannan was very knowledgable and helpful when was deciding to purchase a new mercedes C250 Coupe. The buyer experience was smooth and efficient. Deanna took the time to educate me about the car's f deciding to purchase a new mercedes C250 Coupe. The buyer experience was smooth and efficient. Deanna took the time to educate me about the car's features and program my phone. She called the next day to follow up and make sure all is well with the car. She answered all my questions. The business office was also very efficient and friendly. I will be recommending Schumacher and Deanna to my friends and family. ~Robyn More

Lou Gordon was fantastic to work with. He was very straightforward and went out of his way to get me the best financing possible on my vehicle. He didn't give me the run around as many salesman do, a straightforward and went out of his way to get me the best financing possible on my vehicle. He didn't give me the run around as many salesman do, and best of all, took care of everything for me. All I had to do was go in, sign, and drive away in the car. It was a pleasure to do business with Lou- Schumacher will be my first stop next time I'm in the market for a new car. More

Marty worked his tail off for us, going above and beyond the call of duty to accommodate us by: 1-keeping the dealership open late for us; 2- driving us home after the sale was made; 3- picking us up from h the call of duty to accommodate us by: 1-keeping the dealership open late for us; 2- driving us home after the sale was made; 3- picking us up from home and driving us to the dealership the following day; 4-taking at least an hour of his time on his day off to thoroughly go over all of the workings of the car. There are younger salesman at the dealership but Marty was the first one who hustled out to help us. In fact, we had just flown in and had a friend drop us at the dealership. I guess we didn't look as if we had the means to purchase a Mercedes because we walked around the sales lot for a bit and none of the salesmen outside came over to help us. As soon as Marty saw us from inside the dealership he came out and helped us. At no point was he pushy; we came in thinking we would buy a smaller Mercedes. we have owned a few 500's but since this one is to be used only 3 months out of the year we decided to get a small one. We test drove a little Mercedes and it was nice, but decided it was not what we wanted. We had to ask Marty to show us a larger car: he did not attempt to "convince" us that is what we needed. He was happy to sell us whatever we wanted. More

My entire experience at Schumacher European Mercedes was excellent. Chris Irving, my primary salesman, was friendly and helpful. Another salesman, Romando, was also very helpful. The way the cars are pres excellent. Chris Irving, my primary salesman, was friendly and helpful. Another salesman, Romando, was also very helpful. The way the cars are presented and displayed and the manner of dealing with the customer with respect and deference was greatly appreciated. Great team!!! More

I expected a much better experience than I received from Mercedes and when purchasing a car worth over $100K. The pricing and sales process made me feel like I was being tricked, and I still do not trust th Mercedes and when purchasing a car worth over $100K. The pricing and sales process made me feel like I was being tricked, and I still do not trust the sales people at this dealership. At every step in the process I caught something they were trying to hide or distract me from the facts. My repeated questions before the sale did not get answered clearly without asking several times. I still went through with the purchase because I liked the car, but my experience since then has been the same as the pre-sale process. I still have issues that have not been addressed after several phone calls and multiple visits to the dealer. If I had to do it over again I would not purchase from this dealership. More