Mercedes-Benz of Oklahoma City

The standard of excellence We appreciate having Ben as our service rep (for many years now). He UNDERSTANDS your problems, has an amazing knack of explaining (most often very c We appreciate having Ben as our service rep (for many years now). He UNDERSTANDS your problems, has an amazing knack of explaining (most often very correctly) what the problem might be, what the solutions are, and keeping you informed as work progresses. Having worked in the parts department years ago, he has an experienced knack of getting all parts needed for your work as soon as possible, and is focused from the time he hits the dealership with respect to getting you the best service possible..........we have seen him RUNNING THROUGH THE DEALERSHIP in pursuit of customer satisfaction many times. Other automobile service organizations need to take a lesson from this guy - he embodies the ideal service rep, and we are proud to both endorse him and to look forward to our next service needs (as long as he continues to be our service rep)! More

Just great all the way around I have purchased 5 cars since 2004 and have had the best experience from the purchase to the service. Ben Marler has been my service advisor since da I have purchased 5 cars since 2004 and have had the best experience from the purchase to the service. Ben Marler has been my service advisor since day one and has gone over and above to help me with any issue I have. He is very thorough and informative and willing to go the extra mile to help you make the best decisions when servicing your vehicle. I appreciate him always greeting me when I pull up and taking care of whatever my issue may be. And lastly its mostly general maintenance and car detailing as my car never breaks down or has issues. What can you say...its a Benz. More

Service I purchased my first Mercedes a little over a year ago. I have been very happy with my car and the sales and service that I received at this dealer. I purchased my first Mercedes a little over a year ago. I have been very happy with my car and the sales and service that I received at this dealer. Ben Marler has been my service advisor and has been great to deal with. I am a very happy customer. More

Ben's the Best This guy is absolutely terrific: he's proactive (no grass grows under his feet); a great listener (looks me in the eyes and hears my situation); respo This guy is absolutely terrific: he's proactive (no grass grows under his feet); a great listener (looks me in the eyes and hears my situation); responsive (jumps to getting my car ready within the constraints of my tight schedule); a strong finisher ( greets me when I pick up my car and explains it all); and kind and patient in conversation (acts like I'm his only customer). More

incredible service Ben has been my service advisor for over 10 years. He has CONSISTENTLY handled all of my cars for service. Even when he has to deliver news about yo Ben has been my service advisor for over 10 years. He has CONSISTENTLY handled all of my cars for service. Even when he has to deliver news about your repair, he has a way of making it seem not so damaging to the pocketbook. I continue to use MBOKC because of his excellent customer service skills. I don't simply consider Ben my service advisor, but also consider him a friend. More

Nice Job Great experience. No complaints. Car was clean. Service was timely. Price was at or below that indicated when I brought the car in and received an es Great experience. No complaints. Car was clean. Service was timely. Price was at or below that indicated when I brought the car in and received an estimate. More

Helpful Ben has been great to work with. He clearly explains the process and gives you an accurate estimate on the amount of time it will take to resolve your Ben has been great to work with. He clearly explains the process and gives you an accurate estimate on the amount of time it will take to resolve your service needs. More

Unacceptable Used Car Purchase Experience This dealership had a used vehicle listed on cars.com for under $49,000. Recognizing that the offer was an acceptable market price, after some negoti This dealership had a used vehicle listed on cars.com for under $49,000. Recognizing that the offer was an acceptable market price, after some negotiation we clinched a deal at $48,500. This was approved by the manager, the sales order was drawn up, and a $3,000 deposit charged to my AMEX card. The salesperson I worked with, Dale Fieker was pleasant, responsive, and professional in his salesmanship. Now, the Preowned Sales Director informed me that "we were in error in selling our [vehicle] at $48,500. My General Manager has ... refused to allow this sale." This is not only unprofessional and unacceptable, it may be unlawful. I am sincerely surprised, as I have read the great reviews, and believed that purchasing a vehicle from a Mercedes Benz dealership would afford some risk aversion. I am personally ashamed of this dealership, and will pursue complaint through all available channels. My local Mercedes Benz dealership has never treated me in this fashion, and I feel sorry for those in the Oklahoma City area who have to depend on a dealership that would act in this manner. More

Great Dealership From the minute you pull up, you feel special and that they care about your car as much as you do. They make you feel first class. They are ready to h From the minute you pull up, you feel special and that they care about your car as much as you do. They make you feel first class. They are ready to help and so pleasant. I love my car being cleaner than when I drop it off, even if just for an oil change because they always wash it. They go the extra distance. Ben Marler has always been helpful and thrifty in helping us get the most bang for the buck. I bought my Mercedes because I expected more, and I have not been disappointed. More

Dependable and helpful Yes I would recommend this service center and Ben Marler. He has always been very helpful when I was in town to get the service that was convenient Yes I would recommend this service center and Ben Marler. He has always been very helpful when I was in town to get the service that was convenient for me. Any time I had a problem it was taken care of in a timely manner. More