Mercedes-Benz of Oklahoma City - Service Center

Issues I bought my car end of April and only have been able to drive it maybe 2 weeks. It has been in for service weeks at a time. Thank goodness for it bein I bought my car end of April and only have been able to drive it maybe 2 weeks. It has been in for service weeks at a time. Thank goodness for it being certified and still under warranty! Had it not this would be a 1 star rating. Just picked my car up from service last week and none of the issues I took it in for are fixed. They thought they fixed them as the 4 other times it’s been in so I will be dropping it back off and hopefully they will fix the issues. It’s not easy making a car payment on a car you haven’t been able to drive. More

Trunk lock set failure. I arrived at the appointment time and Michael determined that the lock set on my 2011 ML350, had failed. Service was excellent, the lock set on t I arrived at the appointment time and Michael determined that the lock set on my 2011 ML350, had failed. Service was excellent, the lock set on the trunk was replaced and all is good now. Can always depend on this dealership. Thank you. -Gene Thurman More

Took great care of me I ran over a huge nail a few Saturdays ago and knew I needed to get it handled quickly. I immediately called MBOKC. They had the right tire in stock a I ran over a huge nail a few Saturdays ago and knew I needed to get it handled quickly. I immediately called MBOKC. They had the right tire in stock and told me to come on in. Unfortunately the tire didn’t last all the way, but MB roadside assistance sent a flatbed trailer to take me the last mile. The staff at the dealership took excellent care of me and the car. It was fast and reasonably priced. To boot, the waiting area was very nice and I love the complimentary car wash. More

Continued outstanding service Nick Bankston and the service department continues to exceed expectations and provide exemplary customer service. He is a great credit to Mercedes-Ben Nick Bankston and the service department continues to exceed expectations and provide exemplary customer service. He is a great credit to Mercedes-Benz OKC and the Mercedes-Benz brand. Outstanding organization. More

Excellent Service on my SLK I took my SLK350 in for routine service. During the inspection some other issues were found which I had to turn claim into my insurance company. Georg I took my SLK350 in for routine service. During the inspection some other issues were found which I had to turn claim into my insurance company. George Nicholson was great, he worked with me on the regular service which was more than routine oil change and arranged a loaner vehicle. George also worked with the insurance adjuster on the claim, ordered the parts and arranged a loaner vehicle for me during the insurance claim repairs. Frank Charles provided great customer service on my loaner vehicle. I actually loved the GLA and will consider it when my husband replaces his current SUV. George has been my service advisor for years and always provides the best customer service. Also loved the new location! More

Always Excellent Service We always have Excellent service when we take our Mercedes in. We are always greeted with a smile and are expeditiously taken care of and kept informe We always have Excellent service when we take our Mercedes in. We are always greeted with a smile and are expeditiously taken care of and kept informed as to how re vehicle is doing. They are always quick to get us another vehicle to use while we are in town since we live out of town and it is always a pleasurable experience. Greta Job! Keep up the great work! More

"It just doesn't get any better!" I had an insurance claim for damage to the front underside of the car. Farmers insurance told me that they prefer that I work with one of their body I had an insurance claim for damage to the front underside of the car. Farmers insurance told me that they prefer that I work with one of their body shops to complete the repair. I brought the car into Mercedes for 2 other minor warranty issues. Mercedes Service gave me a loaner car and at no point tried to force my insurance claim through their department.(though I would have preferred it). I am now sitting in my office waiting for my car to be completed knowing full well that Mercedes Service would have completed it days ago. Thanks! More

Professionalism personified This is short and sweet, George and Mercedes Benz of Oklahoma put in a new windshield fast and perfect. What more can you say. Job well done. This is short and sweet, George and Mercedes Benz of Oklahoma put in a new windshield fast and perfect. What more can you say. Job well done. More

Saved my cross-country trip! When I had wheel sensor issues while traveling from Pennsylvania to Arizona I was concerned about going across the continental divide with a Sprinter When I had wheel sensor issues while traveling from Pennsylvania to Arizona I was concerned about going across the continental divide with a Sprinter van and no ABS or ESP. I called in to Oklahoma City Mercedes-Benz and Marlenea, the service representative assured me they could help. I was 6 hours away and she fit me in for the afternoon. As soon as I got there, the service tech, Paul, strated right away and he made sure everything was right before getting my van back on the road. I am so thankful for their help. They really gave me peace of mind about my vehicle. I wish their dealership was closer to where I live because I would gladly go there again. More

Repaired a scratch on the Drives tinted window. Nick, Took care of this scratch immediately. Nick was very professionally. He informed me of the time and cost up front and delivered on both. Nic Nick, Took care of this scratch immediately. Nick was very professionally. He informed me of the time and cost up front and delivered on both. Nick is the BEST! More