Mercedes-Benz of Oklahoma City - Service Center

Back in Colorado.... A HUGE Thank you to Marlenea Steffens, Service Consultant and Paul Read, Service Tech at Mercedes-Benz of Oklahoma City. We were on the tail end of o A HUGE Thank you to Marlenea Steffens, Service Consultant and Paul Read, Service Tech at Mercedes-Benz of Oklahoma City. We were on the tail end of our six week adventure in our Mercedes Sprinter Winnebago ERA, when we lost all ability to accelerate in our RV. Luckily we were only 22 miles away from lifesaving help! When I called into the Service Department, Marlenea was so nice and reassuring they would do everything to help us. They certainly did and we were on our way before we knew it. The best part was the service was covered under a factory warranty. Hip hip hooray 😃. Thank you so much, Marlenea, Paul and Mercedes-Benz of Oklahoma City!! More

Big Help as we Passed Thru Front tires out of alignment and 1000 miles from home. Called local dealer and Marlenea got us in the next day for new tires and alignment. She matc Front tires out of alignment and 1000 miles from home. Called local dealer and Marlenea got us in the next day for new tires and alignment. She matched the new tires to the existing tires, explained repairs clearly. Friendly and professional. First class all around. On the highway and everything is smooth. Thanks Marle nea and Paul R. More

MBOKC a symbol of excellence. Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers. More

They take care of the customer Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service adviso Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service advisor indicating my disappointment. Before the day was out, they had pulled the call where I was quoted wrong and they credited me for the difference! Technically they didn't have to do that, but that shows me that they are serious about taking care of the customer. This has made the difference between me not ever going back and now I certainly will. I have had my care serviced there on multiple occasions and the work has always been very good. No problems. Being in the customer support business myself, I certainly understand mistakes can be made. It is how you handle them that makes the difference and MB of OKC did a wonderful job here! More

Prompt Service Sometimes there just isn't a day on one's calendar to schedule a needed service on the car. Because we live 1/12 hours away from the dealer, with my Sometimes there just isn't a day on one's calendar to schedule a needed service on the car. Because we live 1/12 hours away from the dealer, with my daughter needing to pick her children up after school, and absolutely had to be finished with service in the promised l hour. My car was finished, cleaned, and my daughter and I were on our way home in exactly one hour. Keeping promises are very important, especially when children are waiting to be picked up after school. Thank you everyone in the service department that had to keep that promise, and do it with a job well done. Susan Ferguson More

Great Service My visit to MB okc was for some service. I was greeted right away after i pulled in. The young man called me by name shook my hand. My service advisor My visit to MB okc was for some service. I was greeted right away after i pulled in. The young man called me by name shook my hand. My service advisor Michael came over and explained how things worked. Asked if i need water or coffee, put me in a loaner vehicle and i was on my way. A few hours later he called said my vehicl was ready. What a pleasent visit. Thanks MB okc for an awesome visit. More

Missing parts Not sure which visit you mean. Brought in for check up expected it to be washed etc when picked up? Salesman had told me anytime car was in for servi Not sure which visit you mean. Brought in for check up expected it to be washed etc when picked up? Salesman had told me anytime car was in for service it would be returned detailed. Valve cap missing when brought in for new tire a couple weeks ago. Was going to call today about that. Would like to be notified when I can pick one up (or can you mail me one?). Aslan was my salesman. He was great. Still love my car. My husband brought car in. I have not been to new store yet. More

Awesome service Everything is always top drawer. I am always pleased with Frank and Marleana. Keep up the great work. The new location is less convenient however. Everything is always top drawer. I am always pleased with Frank and Marleana. Keep up the great work. The new location is less convenient however. Alice More

The Best or Nothing At All!!! George Nicholson always makes sure that the experience is always pure Mercedes. World class product with world class service is why you by a Mercedes! George Nicholson always makes sure that the experience is always pure Mercedes. World class product with world class service is why you by a Mercedes! More

Great service Terrrific facility but the people make the dealership. We have purchased 3 new Mercedes from this dealer and been very happy with the quality of the Terrrific facility but the people make the dealership. We have purchased 3 new Mercedes from this dealer and been very happy with the quality of the vehicles and the service provided. More