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Mercedes-Benz of Oklahoma City - Service Center

Edmond, OK

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359 Reviews

359 Reviews of Mercedes-Benz of Oklahoma City - Service Center

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July 09, 2021

Great service, great people, great products and a great team! I have recommended Mercedes Benz of Oklahoma City to friends and family and look forward to working with them in the future. More

by Michael H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Back
Jul 13, 2021 -

Mercedes-Benz of Oklahoma City responded

We are so glad we could help, and we truly appreciate your kind words! Please be sure to let us know if there is anything else we can do to help!

July 06, 2021

This woman should be the poster child of excellent customer service across the nation! She is so kind, professional, easy to talk to, and always gives 100% at every part of her job. As far as I’m conc More

by Nathanross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

May 21, 2021

Jesse Thayne was very rude and unfriendly. I drove 30 miles to drop off car. He lectured and argued with me for about minutes and I left without getting my car fixed. I will never be back. I plan on buy More

by mkc041658
Recommend Dealer
No
Employees Worked With
Jesse Thayne
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Mercedes-Benz of Oklahoma City responded

Michael, Please accept my apology for the way you feel you were treated while vising our dealership. Although we sometimes have to deliver unwelcomed news, our goal is to do so with empathy and care, and it appears that we missed the mark on your visit. We will work with the employee involved and use this as a learning lesson to improve going forward. If you care to discuss this further, I can be reached at 405-488-6268. Bryon Hudgins, Service Manager.

March 19, 2021

We live in the panhandle of Oklahoma. Marlenea Steffens Service Consultant has been a delight. She has helped us so much getting our van fixed. She was able to get our van picked up from the Winnebago de More

by deberwin3199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership and truly appreciate the kind words. We look forward to helping you in the future.

February 06, 2021

Tim is a very helpful person and is always there to help me with all the parts and services. It’s hard to find customer service like this More

by Ammarattouleh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Back
Feb 08, 2021 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership and truly appreciate the kind words. We look forward to helping you in the future.

October 28, 2020

Marlena has been very helpful with my Mercedes Sprinter camper van. I also was very pleased with the service technician who did work on the van. He took time to come out when I was picking up my van to exp More

by FranL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Mercedes-Benz of Oklahoma City responded

Thanks so much for your kind words, we are very happy to have been able to help. Be sure to let us know if there is anything else we can do for you.

October 01, 2020

Paul and Marlenea in the service department were incredibly helpful when we brought our Sprinter Van into the service department on our cross country trip. This was the 3rd Mercedes dealer we stoppe More

by Darleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Read
Oct 06, 2020 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership, and we really appreciate your kind words.

September 19, 2020

Mercedes-Benz of Oklahoma City’s Service Department is by far one of the most professional class act service department’s that I have dealt with! I recently had my Airstream Interstate Van serviced here and More

by jwhud1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul - mechanic
Sep 21, 2020 -

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

August 27, 2020

The people here go over and beyond for me every time I bring one of my fleet trucks in. Parts are in stock and turn around time is amazing. More

by jamaldcrockett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Back
Sep 08, 2020 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership. We look forward to helping you in the future.

August 17, 2020

MBOKC is the best dealership ive ever experienced. A fabulous customer oriented sales professional, Ron White, is not satisfied until the customer satisfied and he strives to ensure this result. Nick, m More

by billthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bankston
Aug 24, 2020 -

Mercedes-Benz of Oklahoma City responded

We are so glad we could help, and we truly appreciate your kind words and trust in us! Please be sure to let us know if there is anything else we can do to help!

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