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Mercedes-Benz of Oklahoma City - Service Center

Edmond, OK

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359 Reviews

359 Reviews of Mercedes-Benz of Oklahoma City - Service Center

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December 23, 2019

It was worst experience I ever had with mercedes benz service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times More

by Roman
Recommend Dealer
No
Employees Worked With
Lance McHenry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sharpe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Mercedes-Benz of Oklahoma City responded

Roman, Thank you for taking the time to discuss the details of your visit with me directly, and allowing us the opportunity to make things right. Your feedback is invaluable in helping us deliver the level of service that we aim to deliver for you and for other clients. -Bryon Hudgins, Service Manager.

December 15, 2019

If you are asking about the visit to our home to set the garage door openers on our new car, it went just fine. He is very knowledgeable on that feature as well as all of the car’s other features. More

by Jomortok
Recommend Dealer
Yes
Employees Worked With
Todd Bondy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Trebbien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Sahrmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership. We look forward to helping you in the future.

December 12, 2019

Our mechanic was awesome. Our service associate..not so much We had two modules go bad on the driver’s side kick panel. There is a leak somewhere in the Mercedes chassis that Mercedes has not identified, yet, an More

by Jnic67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul from Australia. Mechanic
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

Thank you for the feedback regarding your recent visit to our dealership. We are delighted that you had a great experience with Paul, as our hope is that each team member will leave a positive and lasting impression. That said, we apologize for not meeting our own expectations during the entirety of your visit. After reviewing your feedback, we have identified opportunities where we should have done better. We hope the rest of your trip was trouble-free and if you return in the future, please expect an improved, all-around experience. -Bryon Hudgins, Service Manager.

December 10, 2019

Efficient, professional service Thor Citation RV (Sprinter chassis) required airbag recall service, which was accomplished quickly and professionally. Marlenea provided important add More

by Dave Saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

December 09, 2019

My November visit was great. Fabulous customer service and corrected the problem. The coast oaks and repair was done expeditiously. Great team. Efficient sand caring. More

by Simmons
Recommend Dealer
Yes
Employees Worked With
Bryon Hudgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

We are so glad you had a wonderful experience with our team and dealership. We look forward to helping you in the future.

December 08, 2019

service review Great service but still disappointed that I purchase a 2020 and can't get the Sirius to work after 5 months of ownership. Car has been in shop twice More

by shellyhazle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sharpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

We are glad you have had a great service experience overall. Please reach out to our service manager, Bryon Hudgins, to discuss your Sirius issue further. We would love to get it fixed for you. (405) 236-1224

December 08, 2019

Excellent Service First Class service from the time you walk in the dealership. Beautiful Dealership with friendly staff. Marlenea is very knowledgeable and I would g More

by Rand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur. Very enjoyable and pleasant drive taking me back to my home.
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

December 05, 2019

We purchased a used Mercedes SL550 and brought it in for routine maintenance and a windshield. Your staff treated us very well, as if we had purchased the vehicle new from your showroom. We were kept inform More

by G&LB
Recommend Dealer
Yes
Employees Worked With
George Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Mercedes-Benz of Oklahoma City responded

Thank you so much for the kind words, we will be sure to pass them along. Please let us know if there is anything else we can do to help.

December 02, 2019

Always Great Service I continue to be impressed with the outstanding, superior service provided by Nick Bankston and the Mercedes Benz service department. Nick has always More

by Mparks53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bankston
Dec 03, 2019 -

Mercedes-Benz of Oklahoma City responded

We are so glad your experiences have been outstanding, we appreciate you taking the time to share them. Please reach out if there is anything else we can do to help.

December 01, 2019

Jesse was helpful and the process was smooth and first rate as always. Thanks for the competent service and confidence in the repairs and work done! More

by youngmanemail
Recommend Dealer
Yes
Employees Worked With
Jesse Thayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2019 -

Mercedes-Benz of Oklahoma City responded

We are so glad Jesse was able to help, be sure to let us know if there is anything else we can do.

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