Mercedes-Benz of Oklahoma City - Service Center

It was worst experience I ever had with mercedes benz service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times to fix the same issue with the tire and vibration. Team was very unprofessional and I had to waste 10 hrs of my life driving back and forth. No compensation or discount was offered either. Service adviser Lance was able to resolve the issue and helped me to avoid coming back 4th time. More

If you are asking about the visit to our home to set the garage door openers on our new car, it went just fine. He is very knowledgeable on that feature as well as all of the car’s other features. garage door openers on our new car, it went just fine. He is very knowledgeable on that feature as well as all of the car’s other features. More

Our mechanic was awesome. Our service associate..not so much We had two modules go bad on the driver’s side kick panel. There is a leak somewhere in the Mercedes chassis that Mercedes has not identified, yet, an We had two modules go bad on the driver’s side kick panel. There is a leak somewhere in the Mercedes chassis that Mercedes has not identified, yet, and water is corroding the modules. We had to be towed to OKC for repairs. The nights were dropping below freezing, which was an issue for us. We had not winterized our RV, since we were passing through and heading to warmer weather. We asked that our RV be put inside to avoid any problems with freezing. The first night they pulled it inside. The second night they did not. The temps dropped to 24 that night. I had turned off the propane (so no heater and no water heater) because they put it inside the first night and were supposed to put it inside the second night as well. Luckily, nothing froze. But we were very upset with Marlena, who we felt was doing everything to not take responsibility for the mistake. She did the same thing, again, when we discussed the leak and the corroded modules, claiming that it was highly unlikely it was Mercedes’s issue. She wanted to put the blame on the RV manufacturer, despite Mercedes having a “paper” out on the leaking issue and damaged modules, despite the mechanic saying the leak was coming from the chassis, despite me offering to show her a video of the RV manufacturing process that shows the windshield remaining intact throughout the entire assembly of the RV, despite me telling her that the service department at the RV manufacturer said unequivocally that they do not do any cutting to the Mercedes chassis. I received even worse behavior when I expressed frustration that we had spent a week there waiting for parts and assembly and were told we would get no compensation for hotels or food or the plane ticket and hotel the Mas had to get in order to get to his event in Las Vegas. As a final straw, I asked to photocopy a part of the bill that I had signed because she did not give me a copy, and she was just rude. On a positive note, our mechanic Paul was great. He explained everything to us. He was honest about the damage and the repair. He even drove us to our hotel the first night. That guy needs a raise!! He was the picture of perfect customer service. He knew the problem was on Mercedes’s part. He didn’t try to avoid responsibility for the problem or act like it was the fault of anyone but Mercedes. He researched the problem, ordered the parts, and fixed the problem. Very professional. Very compassionate. Very kind. We would come back just for him, but we would not deal with Marlena again. More

Efficient, professional service Thor Citation RV (Sprinter chassis) required airbag recall service, which was accomplished quickly and professionally. Marlenea provided important add Thor Citation RV (Sprinter chassis) required airbag recall service, which was accomplished quickly and professionally. Marlenea provided important additional information about the chassis; she knows her stuff! More

My November visit was great. Fabulous customer service and corrected the problem. The coast oaks and repair was done expeditiously. Great team. Efficient sand caring. and corrected the problem. The coast oaks and repair was done expeditiously. Great team. Efficient sand caring. More

service review Great service but still disappointed that I purchase a 2020 and can't get the Sirius to work after 5 months of ownership. Car has been in shop twice Great service but still disappointed that I purchase a 2020 and can't get the Sirius to work after 5 months of ownership. Car has been in shop twice for Sirius radio and no one seems to know how to fix the problem to make it work. Shameful for the amount of money you pay for the car. More

Excellent Service First Class service from the time you walk in the dealership. Beautiful Dealership with friendly staff. Marlenea is very knowledgeable and I would g First Class service from the time you walk in the dealership. Beautiful Dealership with friendly staff. Marlenea is very knowledgeable and I would give her a 10 star rating. Very impressed with her information and overall knowledge of the vehicle.. More

We purchased a used Mercedes SL550 and brought it in for routine maintenance and a windshield. Your staff treated us very well, as if we had purchased the vehicle new from your showroom. We were kept inform routine maintenance and a windshield. Your staff treated us very well, as if we had purchased the vehicle new from your showroom. We were kept informed of the progress from George. It was a pleasant experience and we highly recommend this dealership. More

Always Great Service I continue to be impressed with the outstanding, superior service provided by Nick Bankston and the Mercedes Benz service department. Nick has always I continue to be impressed with the outstanding, superior service provided by Nick Bankston and the Mercedes Benz service department. Nick has always gone above and beyond when I bring in my vehicle for service. He is a great credit to himself, Mercedes-Benz OKC, and the Mercedes Benz brand. More

Jesse was helpful and the process was smooth and first rate as always. Thanks for the competent service and confidence in the repairs and work done! rate as always. Thanks for the competent service and confidence in the repairs and work done! More