Mercedes-Benz of Ontario - Service Center

Dear My new mechanic Naiel Droubi di my 9b service and charged me total of $2848.52, I had been used Mecerde since 1990, I droves420 and s430 before, and now I am retired and am driving a C300, I went to charged me total of $2848.52, I had been used Mecerde since 1990, I droves420 and s430 before, and now I am retired and am driving a C300, I went to your company to do the 9b service, course my car has been driven for more than 5700 miles, and Naiel had me sing my name first on the signature board first than told me the 9b service is $1600.oo I told him this is expensive and late he told me change all the break pads need another $1100, I already signed my name on the board he gave me, but I still said to him this is very expensive and wanted he to give me a fair price to repair, but after two or three days he phoned me said there's part under the car need to be replaced course it was leaking the oil, I told him I already bought the extended warranty, so later he told me that part is free course it is in the extended warranty, and I waited for one week he gave me back my car, and charged me total of $2848.52, and I told him the 9b service should be $600.00, my daughter just did her sixty thousand mile service and only paid $600.00, and I asked the Flecture Jones at Newport Beach only charge for $580.00, and give new break pads do not need $1100.00, I think he total ripped me off, I already complained twice that other two mechanics already charged me service fee too high, and this time he was crazyly charged me more than any mechanics of, this is Mederdes rediculous high, I told him when I got my car back " you just kill the loyal customer from your company, I dare not to go back to you." I am wonder do you allow your mechanic to raise the repairing cost and ripp us off? who dare to come back to you? I told my friends who are driving a Mecerdes and they are surprised too, they just can not believe this kind of price. I know I've been wrongly billed by you, I won't come back to your Mercedes-Benz of Onatrio again, this is very over charge the service of my C300 5700mile service.I'll tell all my friends who is driving a Mecerdes don't do any service with you. they already scared, I have lot of friends who are driving Mecerdes. A loyal Mederdes owner Loretta Ma More

Easy and professional. Took me early without issues. My car was ready with 2 hours as noted. Pick up was easy and my car was washed. car was ready with 2 hours as noted. Pick up was easy and my car was washed. More

Taylor was excellent in all aspects of my vehicle getting service. She is very personable and would make my visit to the dealer great all the time. Thanks Taylor You Rock!!! service. She is very personable and would make my visit to the dealer great all the time. Thanks Taylor You Rock!!! More

Everyone I interacted with was kind and professional Mike was amazing extremely efficient and focused on getting me on my way as quickly as possible Mike was amazing extremely efficient and focused on getting me on my way as quickly as possible More

Taylor always kept us updated with what was going on and the progress that was being made. We thank you Taylor. the progress that was being made. We thank you Taylor. More

Service was great. My service advisor Robert knows everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. More

The experience is great, I always work with Tony in Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great c Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great customer service. More

They always treat you like your number one. They answer all my questions and address my concerns. Very professional team. all my questions and address my concerns. Very professional team. More

Ron B has always been very helpful when I have an issue with my vehicle. He has gone above and beyond on certain occasions. with my vehicle. He has gone above and beyond on certain occasions. More

Every one was professional and helpful, extremely attentive to ones needs. The office was clean, sanitized, and the outside grounds were well kept. I’m pleased to see everyone wore their mask. De attentive to ones needs. The office was clean, sanitized, and the outside grounds were well kept. I’m pleased to see everyone wore their mask. Dean was exceptional he periodically checked in with me and made sure all my needs were met!! I will always schedule my service appointments when he’s on duty. The wait was long but his attentiveness made it all bearable. More