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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews
Call Service Center (909) 212-8400

681 Reviews of Mercedes-Benz of Ontario - Service Center

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August 15, 2021

The service advisor Michael Dolan is outstanding great customer service. Your overall staff is great thank you More

by weezie6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Weezie6, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Mike Doehla assisted with getting your vehicles needs repaired and returned to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we're looking forward to welcoming you again soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 14, 2021

Excellent serviceI have never had a bad experience at Excellent service I have never had a bad experience at this dealership. I have leased 2 vehicles from this dealership in 2021. If this level of serv More

by Jgoffigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello Jgoffigan, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 12, 2021

Mike, I don’t remember his last name, who handled my Mike, I don’t remember his last name, who handled my service did an excellent job and accommodated my request to complete the service in a manner t More

by No
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Trevor Harlow
Report | Print
Aug 13, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit with Mike Doehla! It's wonderful reviews like yours that truly represent what we strive for everyday! We're extremely happy to hear that Mike went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and our team of associates are looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 11, 2021

Very clean dealership service department very helpful take care of the customers . Person who helped me in the service department on my car did a really good job ran through the different services and re More

by allenpilecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Report | Print
Aug 12, 2021 -

Mercedes-Benz of Ontario responded

Hello Allenpilecki, Thank you for the opportunity to serve your Mercedes-Benz C300! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 11, 2021

El departamento de carros de renta el persona debe mejorar su servicio al cliente, muy desatentos y rudos en ambas ovaciones al momento de la entrega y regreso del coche ambos equipos muy bajo nivel d More

by samuelg1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 19, 2021 -

Mercedes-Benz of Ontario responded

Hola samuel, Gracias por su negocio y sus comentarios. Agradecemos la oportunidad de hablar con usted y analizar sus inquietudes específicas. Tenga en cuenta que utilizaremos sus comentarios para mejorar nuestros procesos y esperamos que se sienta bienvenido a contactarnos en cualquier momento. Saludos cordiales, Sus amigos y familiares en Mercedes-Benz of Ontario

Aug 22, 2021 -

samuelg1116 responded

Gracias a el equipo de servicio al cliente, atendieron mi comentario sobre el pobre servicio que recibí sobre el equipo del departamento de carros de renta, de forma expedita y con un excelente interés en que todos sus clientes reciban el mejor servicio al cliente en cada área que ofrecen, estoy sorprendido con la seriedad y profesionalismo que ofrecen a sus clientes. Estoy satisfecho de la manera que manejaron y re solucionaron la necesidad al servicio al cliente, gracias. Samuel Gutierrez

August 09, 2021

Very accommodating to make sure you are receiving all necessary information, while your car is being serviced. More

by Phaffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us was accommodated with helpful knowledge of your services while your vehicle was in service. Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

August 08, 2021

Mr. Mike Doehla has and continues to be a great service advisor. He has always taken care of my needs on my two MB’s . More

by lenniestr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sentiments regarding Mike and the many years you have worked with him. We absolutely value your business and thank you for the opportunity to serve you! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

August 07, 2021

Everything was well taken care of and was kept up to date Only negative was pricing of the tires. Not sure if I got best price available More

by iris21am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 09, 2021 -

Mercedes-Benz of Ontario responded

Hi Iris21am, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 04, 2021

Mercedes-Benz of Ontario has been providing high quality customer experience from the very beginning. This time I went in for a malfunction on the auto-lock of one of the doors. The service rep Naeil did an More

by June X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeil Droubi
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Ontario responded

Hello June X, Thank you so much for your awesome review and 5-star rating! It's amazing to hear Naeil assisted with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

July 29, 2021

Taylor was my service rep, she was extremely friendly and very helpful with the process. Had no issues with my service and was quite quick. More

by GV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Ontario responded

Hi GV, We greatly appreciate you taking the time to post your 5-stars rating! It's wonderful to hear Taylor went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! Thank you for allowing us the opportunity to earn your business and we're looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

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