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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews
Call Service Center (909) 212-8400

681 Reviews of Mercedes-Benz of Ontario - Service Center

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April 24, 2021

I had a government mandated recall. The work was done efficiently and well. It's nice to know work can be done at my convenience. More

by roninxian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Apr 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Roninxian, It's really rewarding hearing that Mike Doehla was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 23, 2021

My service advisor Matzi provided me with great customer service and kept me updated on the service of the car. Matzxi is a outstanding reprehensive of Merceds-Benz Ontario. More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Walter, It's really rewarding hearing that Matzi was able to assist and provide you with outstanding service throughout your recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is grateful to have earned your business and we look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 23, 2021

I received excellent service. The work was performed in a timely manner. This is a professional organization. I was very pleased. Thank you. //Farrell J. Chiles More

by farrellchiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Farrell, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. It's truly amazing hearing that our team of experts were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 21, 2021

Everyone at the dealership has always been professional and courteous. Went through my old Mercedes with a fine toothed comb. Found things I wasn’t aware of and addressed them with alternatives. More

by debbywyatt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Report | Print
Apr 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Debby, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent service visit with Patti! It's amazing reviews like yours that truly represent what we strive for everyday! Glad to see that Patti has assisted with getting your vehicle fully diagnosed and in tip-top shape! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 21, 2021

FOR THIS VISIT I recognize the service advisor that assisted us. Eric Anaya was courteous, demonstrated professionalism and offered excellent advise. I would ask for Eric Anaya again for my next visit. More

by rhoelericL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fadi Batarni, Eric Anaya
Report | Print
Apr 22, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to recognize Eric Anaya for providing an amazing experience during your recent service visit with us! Our team is truly flattered to have your thoughtful compliments and recommendations. Thank you for allowing us the opportunity to earn your business and appreciate you complimenting our level of professionalism. We're looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 20, 2021

Customer service was exceptional Danica Doering was truly going above and beyond with helping me check in vehicle to check out process. Thank you so much. More

by Elsa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Report | Print
Apr 21, 2021 -

Mercedes-Benz of Ontario responded

Hi Elsa, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent visit with Danika Doering in our service department! Glad to see that Danika went above and beyond with getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and our team is looking forward to working with you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 18, 2021

My new service advisory Tony Garcia is a blessing. Tony kept me in the loop throughout the process. Tony also informed me of what my next best step moving forward. This eliminates surprises. More

by Nathanklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Apr 20, 2021 -

Mercedes-Benz of Ontario responded

Hello Nathan, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to read of the wonderful experience you had with Tony Garcia and the great confidence you had learning of the recommended repairs and how to best move forward on the service and care for your Mercedes- Benz! We are truly grateful for your business and authentic recommendations! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 17, 2021

Everything when well with the service department.I appreciate them putting on my license plates on the front of my Mercedes as a courtesy. All things consider Chris Lopez was very good with me and exp More

by Neville wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
Apr 17, 2021 -

Mercedes-Benz of Ontario responded

Hi Neville, Thank you for taking the time to share your feedback and 5-star rating regarding your most recent service experience with Chris Lopez! It's great hearing that our team of experts assisted with getting the license plates brackets mounted on your Benz! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. We are grateful to have earned your business and we look forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 15, 2021

The service department made sure I had a loaner vehicle and even retrieved the car seat from my vehicle. I appreciate that the loaner was sanitized and had a no smoking policy. I was kept informed on th More

by Libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Apr 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Libby, We greatly appreciate you taking the time to post your 5-star review regarding your most recent service visit with us! It's extremely rewarding seeing that Eric was helpful, knowledgeable, and assisted with getting your vehicle repaired and returned to you all within a timely manner! Providing a loaner vehicle is one of the many perks that we offer to our guests. Glad to see that Eric kept you in the loop and made sure your vehicle was in tip-top shape! Our team of experts are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 11, 2021

Ron Did everything I asked and handled it in perfect timely manner. Every thing I needed was addressed. Blah blah blah blah blah blah blah More

by bradlyhowie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Report | Print
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Bradly, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Ron and appreciate you complimenting our level of service. Our team is flattered to see that we were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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