Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

This dealership was very Knowledgeable of the service I needed , it was fast service, and the place was clean. needed , it was fast service, and the place was clean. More

Clean, comfortable and caring. Good work done. Only downside is how long the wait for an appt. Good work done. Only downside is how long the wait for an appt. More

Frankie in the service dept is the best. He always takes the time to explain any unexpected additional services that need to be done on the vehicle He always takes the time to explain any unexpected additional services that need to be done on the vehicle More

I always feel welcome when I am interacting with the folks. Even on a holiday weekend, there was a quick start to getting the work completed. folks. Even on a holiday weekend, there was a quick start to getting the work completed. More

Great and friendly staff. Always helpful and knowledgeable. One of the best customer service around. Always helpful and knowledgeable. One of the best customer service around. More

They were very helpful and efficient in getting my issue resolved! Thank you for your help! resolved! Thank you for your help! More

They were very nice and explain everything to me. they also came over if there was a issue they also came over if there was a issue More

My initial interaction with my service rep was a bad one. My advisor starts his conversation in the following way. We have good new and bad. Listen I am 56 years of age and that didn’t fly well with me. Whic My advisor starts his conversation in the following way. We have good new and bad. Listen I am 56 years of age and that didn’t fly well with me. Which resulted in me checking and double checking his everything he said. My car had a aftermarket warranty which my service rep said he not familiar with the company. My vehicle was in the dealership for approximately 1 month before any work was done on it. After a month of calling the warranty company to follow up on what the dealership wasn’t doing I became fed up so I had my son who held the same position as the service rep call to refresh my service rep on how to deal with warranty companies. This was a short term resolution because the the games continued. Due to the cost of the repair the warranty company sent an appraiser out, which is not about the ordinary. The funny part of this was when I was informed of the conversation which occurred between the service and the appraiser. In short the service rep had worked with the warranty company prior for wheel and tires. I believe being truthful up front would have made my interaction with the dealership more pleasant. More

Excellent service. . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much More

As always prompt staff engagement. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. More