Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Although my service advisor was excellent, problem with my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. H my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. Had tire insurance but they refused covering new tires as they deemed it manufactured defect. Ok so Mercedes should replace at no cost, right? Tires only had 21k miles. Well not only did I have to pay for new tires they made me pay for alignment as well. Very disappointed in the nickel and diming when spending $100k on a vehicle. More

Love the the staff everyone is so nice and helpful they take the time to make sure that you get the best option for what you need take the time to make sure that you get the best option for what you need More

Mr. Eric Makofsky (Sales Representative) was an extremely pleasant and professional individual. Thank you again!! pleasant and professional individual. Thank you again!! More

One of the best dealership I've been clean respectful good mechanics and service men. Excellent staff good mechanics and service men. Excellent staff More

The service team is always professional and thorough. They communicate updates throughout the appointment and send video of the services provided. They communicate updates throughout the appointment and send video of the services provided. More

Five star service. Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! More

The dealership is clean and welcoming. Scott was very easy to work with and very professional Scott was very easy to work with and very professional More

Nothing bad to say on the staff, they were professional, very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointmen very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointment to get your car serviced, they are very upfront and tell you they are 2-3 weeks backed up but you have to leave it so you don't lose your spot in the cue !?! (scratching my head). To me it doesn't make sense to leave your car when your car will sit for 2-3 weeks before they look at it. Has to be a better process, I understand they are busy or understaffed just don't understand leaving my car to sit for 2-3 weeks before anyone looks at it. More

Prompt service and very courteous staff. . car was ready within time promised and professional quality services rendered . car was ready within time promised and professional quality services rendered More

Excellent service in a relatively new dealership, impeccably clean and modern with helpful and friendly staff and a top notch service department. impeccably clean and modern with helpful and friendly staff and a top notch service department. More