Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Omar and the rest of The service department helped me with all of my questions… with all of my questions… More

Car service was great. Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more impor Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more importantly I also wasn't called, even one time, to notify me of the delay/cancellation. Decided to drive car in myself two and a half hours later. The missed appointment still was never acknowledged at dealership. Understandable that pickup was not ideal because Black Friday traffic but a call or acknowledgement seemed good form/appropriate. Have always had good experiences so I am happy to see this as a one-off - but wanted to provide this feedback this time around. More

Frank Devita and Caiya are always a pleasure to deal with. Very accommodating!!! Keep up the great work. Anne B. with. Very accommodating!!! Keep up the great work. Anne B. More

My service advisor was amazing. Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was prese Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was presented to me. My vehicle looked brand new More

Great service provided for my 3 Mercedes over the last few years. Their Chief tech is extremely knowledgeable on the newer cars and the older classics (like my SL55 Kompressor). I’m fairly certain my ne few years. Their Chief tech is extremely knowledgeable on the newer cars and the older classics (like my SL55 Kompressor). I’m fairly certain my next car will be a Mercedes that I will service here. More

We have, my daughter and I had terrible service since the beginning, just recently my repair was good beginning, just recently my repair was good More

Good service dept. reps. timely completion of service. Mr. Devita spoke to me only for 10 sec, reps. timely completion of service. Mr. Devita spoke to me only for 10 sec, More

Mercedes Benz of orange county is somewhere I would recommend to everyone I know to buy their vehicle and get service. recommend to everyone I know to buy their vehicle and get service. More

NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER!!! NEVER AGAIN, NEVER AGAIN, NEVER AGAIN, NEVER!!! More

I've been trusting Mercedes-Benz of Orange County with my vehicle for the past few years! Totally professional and always understanding. I Totally recommend them. vehicle for the past few years! Totally professional and always understanding. I Totally recommend them. More