Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

TOTAL SCAM ARTISTS. STAY AWAY! I paid for 3 Services, that one has to do each 10K miles. However, I was only given 2, and scammed out of the third Service that I paid fo STAY AWAY! I paid for 3 Services, that one has to do each 10K miles. However, I was only given 2, and scammed out of the third Service that I paid for when I leased my vehicle. They wanted me to pay $900 for the Third Service that I already prepaid for during initial purchase. Their excuse was that I went over my miles by just a little bit. Which is complete LIE! I leased this vehicle as a Floor Model and it already had over 8,000 miles on it. And I sill have 2 years before the lease is up. So I still plenty of unused miles that I also paid for during lease signing. So I asked them to then refund me for my third service, since I already paid for it. And they refused to do that also. They never mentioned anything about any mile limit that has to do with the 10K Services. Not during the initial signing, not during the previous service when I came in. This dealership is a SCAM! STAY AWAY! The guy that is in Charge there is Walter, and he never returned my calls. They refused to take responsibility for what they sold me, and screwed me out of the third service that I paid for. DO NOT BUY FROM THESE GUYS, AS THEY ARE A BAIT AND SWITCH! More

Always available, Clean, fast and always on time. Top costumer service around the area hands down. Great job! Top costumer service around the area hands down. Great job! More

Professional, courteous and informed service. Frankie DeVita is the go to service advisor for all of my Mercedes vehicles. All vehicle service needs explained and very accommodating scheduling v Frankie DeVita is the go to service advisor for all of my Mercedes vehicles. All vehicle service needs explained and very accommodating scheduling vehicle drop off and pickup. More

We were there for an A3 service with a 10am appointment- we arrived at 9:55 am and were told it would take 1.5 hours- we got our car back at 12:30pm. We were not given any updates during that time as so the we arrived at 9:55 am and were told it would take 1.5 hours- we got our car back at 12:30pm. We were not given any updates during that time as so the delay. Our bill was incorrect and we had to pick that up. Overall all we were very unhappy with the service we got from a luxury car dealer More

Great customer service. Very helpful and informative. Respectful and good experience. Highly recommend. I love my car. Very helpful and informative. Respectful and good experience. Highly recommend. I love my car. More

Very professional people clean environment. I was dropped off at my home and picked after my vehicle service was completed. I was dropped off at my home and picked after my vehicle service was completed. More

Thank you to my rep Frankie Davita for helping me out and taking care of my truck as you always have done taking care of my truck as you always have done More

Service department are a class act. Thank you Scott for a wonderful experience with my first ever Mercedes service Thank you Scott for a wonderful experience with my first ever Mercedes service More

My service advisor Frankie was absolutely the best. Very straightforward and knowledgeable. He waited after hours for me to pick up my car because I was moving out of state the next day. What a stand Very straightforward and knowledgeable. He waited after hours for me to pick up my car because I was moving out of state the next day. What a stand up guy! I love this dealership since the day I bought my car from them. Great people‼️ More

Great service! Fast and reliable. Called and was able to bring the vehicle in the same day! Fast and reliable. Called and was able to bring the vehicle in the same day! More