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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
800 Reviews

800 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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July 01, 2023

The changing the prices with each different person is unpleasant..very rude over the phone when presented with different prices. More

by CWLARIOS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott bretman is a rude and disgusting attitude, no patience to explain or treat people!!!!
June 30, 2023

Friendly, everyone was attentive Welcoming, from Biginin to end. Will go back for sure. Thanks More

by MESODY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
June 29, 2023

Great service excellent people no issues will alway use Mercedes of Orange County thank you More

by estolowski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott, Caiya Davis, Frank Scott
June 27, 2023

Great and clean environments. The sale consultant Victor Vazquez is the best person that I ever dealt with. He is unlike the typical sales rep. He is nice, friendly, and patient. More

by DAVID
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Victor vazquez
Jun 28, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words. We're thrilled that Victor provided exceptional service and made the process smooth for you. Our team strives to ensure our customers have a seamless and enjoyable experience. It's wonderful to know that Victor took the time to explain all the car features to you in detail. We believe that understanding the features of your new car is essential for a satisfying ownership experience, and we're glad Victor went above and beyond to assist you. Regards, Michael Hill mhill@benzelbusch.com

June 26, 2023

Helpful and everything went smoothly. They gave me a video of the work they were doing. The customer service rep was helpful. More

by mlangbert
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
Jun 28, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words and recommendation. We're delighted to hear that Caiya Davis provided excellent service and kept you informed throughout the process. It's always our goal to ensure that our customers feel supported and well-informed. We truly value your feedback, and we'll make sure to share your compliments with Caiya. We're fortunate to have him as a part of our team. Regards, Michael Hill mhill@benzelbusch.com

June 26, 2023

Wonderful efficient service and courteous staff. Very welcoming and we will be back again soon. More

by SIOBHANHENRY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
June 24, 2023

The greeters are friendly and prompt, the reception is very friendly and accommodating and Scott B in the service department was great. He was organized, professional, and attentive to detail. The video o More

by MSTOCKMAN29
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott B 5 stars , Caiya Davis
June 24, 2023

Two thumbs up. 5 stars. All around great service. Very typical experience here at MB of OC. More

by NGITTER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share those kind words with us! Regards, Michael Hill mhill@benzelbusch.com

June 24, 2023

Made an appointment, same day service was available. When I arrived no record of my appointment existed. Frankie D Didn't hesitate to assist and my service experience overall was great. More

by BTWaters
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Beautiful showroom highlighting comfortable sitting area displaying Mercedes merchandise in a subtle unimposing manner while waiting for services. More

by WINONAB22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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