Mercedes-Benz of Orange Park

Rodney Rivers is my Service Adviser and he super exceeds my expectations. He is dependable and is there when needed. He represents Mercedes Benz of Orange Park with class and dignity. my expectations. He is dependable and is there when needed. He represents Mercedes Benz of Orange Park with class and dignity. More

Great service and communication. Ted kept it touch with me throughout the entire visit. Loaner vehicle was new and clean Ted kept it touch with me throughout the entire visit. Loaner vehicle was new and clean More

Since you guys do not want to answer your phones, only send me to voice mail or do not return calls, I would like to bring to everyone’s attention In December my car was towed to this dealership because o send me to voice mail or do not return calls, I would like to bring to everyone’s attention In December my car was towed to this dealership because of a computer system issue. I was told it should not take longer than a week. I live in New Jersey so I was told my car would be priority. After struggling to stay in contact with you, not only me but my insurance we gave you your payment and you said the car was finally finished, 3 months later. When we sent someone to pick up my car, my car wouldn’t move. YOU HAD NOT FIXED IT. A week later the car was driven to my house from Florida to Jersey and multiple lights are popping up, my battery has issues, the car was disgusting and the interior was not put back in correctly leaving rips and tears. I pay a lot of money. I did not have my car for 3 months for no reason but had to make high payments on it when you guys should have compensated me for that. I did not pay all this money to Mercedes’ for my car and I to be treated like trash. Not only was it half assed fixed, you guys were also paid to detail it and send it back spotless. There is mold, garbage, it is absolutely disgusting. I will provide pictures and also make a report to the cops along with my lawyer. I am appalled about how a high class franchise could treat a customer this way. More

On December 28th I took my car in to be serviced because an engine light was on. I received my car back on January 11th and paid over $5800. I got in my vehicle turned the ignition only to find the engine l an engine light was on. I received my car back on January 11th and paid over $5800. I got in my vehicle turned the ignition only to find the engine light still on. Due to the hour of the day I chose to return the following day thinking the light simply needed to be reset. I waited well over 2 hours only to be told that I needed to spend another $1700 to fix. Absolutely not!! After going back and forth with the service advisor and the mechanic my service advisor contacted a manager who was working from home I was told due to Covid. I was told they would order the needed part and service my vehicle at no additional cost to me. The advisor Rodney informed me that my part had been ordered and he would contact me when it arrived. Well fast forward 2 months and the ONLY communication I receive is when I contact them to be told the part isn't in or it's unavailable. I don't get any follow-up calls with updates at all. My previous advisor Kayla R. was amazing. She communicated with me with step by step updates however this advisor is the worst. I haven't been given any viable options since I don't have a vehicle. If I were purchasing a vehicle I'm certain they would call me more than the spam calls I receive. This is by far the WORST service I have ever gotten, I'm still unable to drive my vehicle and can't get a response. If I thought about purchasing another vehicle after this experience it would not be from them. More

Dealer is always helpful. Especially Doug and Ted. They keep my car serviced. Easy to get in and out. They call to let you know what is going on. Good Especially Doug and Ted. They keep my car serviced. Easy to get in and out. They call to let you know what is going on. Good More

We had a very positive experience when we arrived. No waiting and happy people took care of us. Rodney was professional and very helpful. No waiting and happy people took care of us. Rodney was professional and very helpful. More

Very customer oriented. Finds unique ways to get results effectively and quickly. Understands needs of customer and thinks ahead. Best experience ever with any service organ Finds unique ways to get results effectively and quickly. Understands needs of customer and thinks ahead. Best experience ever with any service organization or dealership. More

They always do a great job. I love my service advisor Ted Kypreos. And the morning home cooked breakfast while you wait for your car its a sweet bonus. I love my service advisor Ted Kypreos. And the morning home cooked breakfast while you wait for your car its a sweet bonus. More

Excellent service advisors like Ted keep me coming back year after year...a satisfied for 7 years now. This is the only place we take our Mercedes year after year...a satisfied for 7 years now. This is the only place we take our Mercedes More

Rodney did a great job. My only issue is with the system …… Why can’t there be one stop shopping? Pull up, they take your car and you go in and see the service rep. Simple. …… Why can’t there be one stop shopping? Pull up, they take your car and you go in and see the service rep. Simple. More