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Mercedes-Benz of Orange Park
Jacksonville, FL
209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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209 Reviews of Mercedes-Benz of Orange Park
July 17, 2023
Bad experience, I would never take my car back here. Not Mercedes level service. Nobody around to help, then act like they're doing you a favor at the cashier. No loaner cars available. My origi Not Mercedes level service. Nobody around to help, then act like they're doing you a favor at the cashier. No loaner cars available. My original assigned service advisor not available, running late. etc etc. went from bad to worse More
by Dianenj
Employees Worked With
Ted who was at lunch when I tried to pick up vehicle
Helpful July 06, 2023
My car was dropped off on a Monday at 7 am. I needed a radio diagnostic. As of Thursday’s 12:00. I demanded my car back in the same condition as Monday no radio. I was extremely angry. No expla I needed a radio diagnostic. As of Thursday’s 12:00. I demanded my car back in the same condition as Monday no radio. I was extremely angry. No explanation More
by Teresea Downceroux
Employees Worked With
Aj
July 03, 2023
Ted is very knowledgeable, always professional and outstanding customer service…he had been my service advisor for over 15 years and he never leave any information/advice to be wonder by the customer… outstanding customer service…he had been my service advisor for over 15 years and he never leave any information/advice to be wonder by the customer…he’s nothing but the best service advisor @ MB of Orange Park More
by deleons01
Employees Worked With
Ted Kapreos
June 19, 2023
This is an awesome dealership that always has outstanding customer service! While getting my car serviced today my family and I loved how we were able to have lunch served to us while waiting on my car servi customer service! While getting my car serviced today my family and I loved how we were able to have lunch served to us while waiting on my car service to be completed. Also, Rodney Rivers with the service department is always a joy to work with! He is very knowledgeable in his field of work and we have worked with Rodney for many years when it comes to getting all of our Mercedes-Benz serviced! Mercedes-Benz has an amazing employee in Rodney Rivers! More
by Dr.B
Employees Worked With
Rodney Rivers
June 16, 2023
Always willing to accommodate us with a difficult situation…husband not driving anymore but loves his car and wants it taken care of. I don’t like leaving him alone to have a driver pick me up to get situation…husband not driving anymore but loves his car and wants it taken care of. I don’t like leaving him alone to have a driver pick me up to get the car! Thanks so very much for delivering his car to us! More
by rrjoycejax
Employees Worked With
Mike
June 08, 2023
I have purchased six Mercedes out of Orange Park, and my experience has always been very very positive. She’s the sales person. There has told me three different cars and the general manager Alex I have not experience has always been very very positive. She’s the sales person. There has told me three different cars and the general manager Alex I have nothing but accolades for the team. More
by dilagan1
Employees Worked With
Keith (sales), Paul (service) and Alex (GM)
