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Mercedes-Benz of Orlando
Maitland, FL
562 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family.
Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 562 reviews
December 24, 2025
⭐☆☆☆☆ (1/5) – Took Payment, Breached Contract, Violated Consumer Rights, Then Went Silent My experience with Mercedes-Benz of Orlando constitutes a serious failure of contractual performance, consumer p Consumer Rights, Then Went Silent My experience with Mercedes-Benz of Orlando constitutes a serious failure of contractual performance, consumer protection, and interstate transaction compliance. I purchased a 2026 Mercedes-Benz, submitted payment, and signed the buyer’s order and retail purchase agreement in good faith. I reside in a different state, making this an interstate consumer transaction that legally requires transparency, delivery, and good-faith performance. After payment was tendered and the contract executed, the dealership failed to deliver the vehicle and then ceased all communication. No delivery. No explanation. No refund. No response. A primary contributor to this failure was Yvette in Finance, who was directly involved in the transaction. Once the paperwork was signed and payment submitted, she became completely unresponsive, along with the rest of the dealership. Calls, emails, and follow-ups were ignored. This conduct is not merely unprofessional—it implicates multiple consumer-protection violations. Based on the facts, this dealership’s actions appear to violate: Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. § 501.201 et seq. Failing to deliver goods after accepting payment and executing a contract constitutes unfair and deceptive trade conduct. Uniform Commercial Code (UCC) Articles 2 and 9, as adopted in Florida A seller who accepts consideration but fails to deliver goods breaches fundamental obligations of sale and performance. Interstate commerce consumer protections Taking payment from an out-of-state buyer and then refusing communication or delivery raises serious interstate consumer-rights concerns. Implied covenant of good faith and fair dealing, recognized under Florida contract law Going silent after execution and payment is a clear failure of good-faith performance. To be absolutely clear: I live out of state Payment was submitted The buyer’s order was signed The retail agreement was executed The vehicle was never delivered Finance management, including Yvette, failed to communicate or perform Once they had my signature and payment, I was treated as if I no longer existed. This is not a delivery delay. This is non-performance after payment and contract execution. Mercedes-Benz markets itself on trust, integrity, and precision engineering. What this dealership delivered instead was: Silence after taking payment Avoidance after execution Disregard for basic consumer rights Indifference to interstate buyer protections If you are considering purchasing a vehicle from this dealership—especially if you live out of state—be warned: based on my experience, once they have your paperwork and money, you may be left without answers or recourse through the dealership itself. This conduct reflects a serious breakdown in finance oversight, dealership management, and compliance with consumer-protection laws. Mercedes-Benz USA, AutoNation leadership, and regulatory authorities should review how this dealership handles executed contracts and out-of-state consumers. This has been one of the worst automotive purchasing experiences I have ever encountered. Avoid this dealership at all cost!!! More
by T.R.Y Revocable
Employees Worked With
Yvette Lookhoff
September 10, 2025
I truly appreciate the entire staff at this location. Marcus made sure I was beyond content with the service received. I am grateful for their support and professionalism. Marcus made sure I was beyond content with the service received. I am grateful for their support and professionalism. More
by Char
Employees Worked With
Marcus
September 06, 2025
I had an excellent experience with Mike, service department manager, at the Mercedes-Benz of Orlando. From start to finish, he was prompt, professional, and kept me informed throughout the entire pr department manager, at the Mercedes-Benz of Orlando. From start to finish, he was prompt, professional, and kept me informed throughout the entire process. His communication was clear and timely, making sure I understood every step and update along the way. It’s rare to find someone so dedicated to customer service — I truly appreciated the attention to detail and the smooth, hassle-free experience. Highly recommend Mike if you’re looking for top-notch service and peace of mind! More
by Rumteen
Employees Worked With
Mike Hertz
September 02, 2025
DO NOT BUY A MERCEDES OR ANY CAR HERE! I REPEAT DO NOT BUY A CAR HERE!!!!!! I my wife and daughter go to this dealer to buy a Mercedes Benz Certified 2020 E350 Sedan that was listed for sa I REPEAT DO NOT BUY A CAR HERE!!!!!! I my wife and daughter go to this dealer to buy a Mercedes Benz Certified 2020 E350 Sedan that was listed for sale on Auto Trader.com. When we arrive, the vehicle is not ready for sale and is still in service preparing for sale. So why list it for sale if it is not ready for sale ??? First, they say it will be a couple of days for it to be ready and then when we leave an hour after we get a TEXT that it will be ready at 5pm that day. When we go back and get to finance, they try to sell me a $ 6000 plus dollar Mercedes maintenance package and then state that the vehicle is Auto Nation Certified not Mercedes Benz Certified even though it clearly states Mercedes Benz Certified in various places in the auto trader listing. (pictures attached). When I told the salesman about this after in a text he did not even respond, completely ignored me ! EVEN ON THE EXPERIAN AUTO REPORT IT STATES IT IS A CERTIFIED VEHICLE !!!!! THEY ARE SO UNDERHANDED THAT THEY RELISTED THE CAR FOR SALE AGAIN ON AUTOTRADER.COM WITHOUT THE CERTIFICATION STATEMENTS SINCE THEY TOLD ME THAT THEY HAD ALL THE PAPERWORK THEY NEEDED FROM ME AND NOW ARE ASKING FOR MORE, THEY WILL PROBABLY TAKE THE CAR BACK AND ONLY DID A "SPOT DELIVERY" LIKE ALL THE SCAM TYPE DEALERSHIPS DO !!!! I was so embarrassed with my wife and daughter after they were so excited about the car like an idiot under duress, I signed the paperwork just to get out of there and not disappoint my family. Then the next day I noticed the navigation system was not working and a couple of days later I took it back to the dealer and the salesman frustrated which treated me like he did not care about the issue only about the sale took me to the service tech which stated the problem was with the SD Card in the Nav system and that it would cost me almost $ 500 dollars to order it. (SD CARDS HAVE NOT BEEN USED IN CAR NAVIGATION SYSTEMS SINCE LIKE 2005). I did research online and talked to the service manager (because the sales guy just abandoned me in the service department and said he would be back and never came back) and confirmed that that nav system does not even use a SD card to work and after 3 days at the dealer they determined that it was a damaged hard drive not a SD card. IF THE SALES GUY WOULD HAVE GIVEN ME A TUTORIAL ABOUT THE VEHICLE MBUX FUNCTIONS LIKE HE SAID HE WAS GOING TO DO AND NEVER, DID WE WOULD OF KNOWN THAT THE NAV WAS DEFECTIVE AND I WOULD NOT HAVE EVEN BOUGHT THE CAR ! They did give me a loaner that had a 75 mile a day limit and after that they charge you $ 0.50 cents a mile. So, I just bought this car it is in the shop 3 days later and I have mileage limits and have to pay for overages???!!! Then it turns out THERE IS STILLPROBLEMS WITH THE NAVIGATION SYSTEM AND IT CAN'T EVEN FIND A LOCAL GAS STATION OR ANY ADDRESS !!!!!!!!!! So besides them PULLING A BAIT AND SWITCH WITH THE CERTIFICATION, TRYING TO CHARGE ME 6K FOR SOMETHING THAT WAS SUPPOSED TO BE INCLUDED, NOT HAVING THE CAR READY FOR SALE, NOT CHECKING ALL THE SYSTEM WERE WORKING WHEN THEY PRESENTED IT FOR SALE, HAVING TO LEAVE IT IN THEIR SHOP FOR 3 DAYS,LEAVING ME TO FEND FOR MY OWN AT THE SERVICE DEPARTMENT, THEY STILL DID NOT FIX THE ISSUE AND I HAVE TO GO BACK AGAIN !!!!!!!!!!!!!! This has been a TOTAL NIGHTMARE. IF I WANTED THIS TYPE OF SERVICE I COULD OF GONE TO MIAMI - HIALEAH TO A MOM AND POP BUY HERE PAY HERE AND THEY WOULD OF PROBABLY DONE BETTER !!!!!!!! THE SALES GUY NEVER EVEN APOLOGIZED FOR THE INCONVENIENCE TO ME AND WOULD ONLY TEXT ME LIKE A CYBER CHILD !!!!!! I WANT TO GIVE THEM THIS DEFECTIVE CAR BACK AND GET MY MONEY BACK !!!!!!!!!!!!!!!!!!!! More
by HAZMATINVEST
Employees Worked With
Jason, Cintron
August 29, 2025
I’d like to say salesman Dante, was awesome friendly very accommodating. Awesome personality great follow up. Also Remi, the finance gentleman was friendly very quick and broke everything down into Laymans t accommodating. Awesome personality great follow up. Also Remi, the finance gentleman was friendly very quick and broke everything down into Laymans terms overall experience was awesome. More
by robertrhyer
Employees Worked With
Dante, the salesman and Remi, the finance man
