Mercedes-Benz of Orlando

The biggest insult(or lie) was given to me at MB of Orl. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc.) because the technician needed to road test the vehicle for 200 miles and he needed safety.Last time my car was repaired there I drove it home and four days later it broke again and I parked in my garage for almost a year and didn’t drive it ever since.No mention of new brakes or tires was made the last time they repaired it, maybe the brakes and tires were worn inside my garage!I will spend the rest of my days telling everyone about this horrible experience and the New Jersey headquarters will be informed also. More

thieves!! Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any i Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any issue while in warranty but they will be very thorough as soon as the warranty is expired so they can screw you over with their insulting and outrageous rates. Besides being xxxxty cars -at least mine was-, these guys are just thieves. I will never ever buy from these thieves again. I bought a 70k car from them and had issues from day one. Took it to the dealership and they did not diagnose properly but just replaced some parts, I guess just to make me happy. I told them I was concerned about having brought the vehicle for a couple of times due to suspension issues and that my warranty was expiring and they said the would stand behind their product. Warranty expired, 34k miles, purchased 3 1st maintenances from them at car purchase so always maintained at dealer, took it to dealership with suspension issue - car leaning to the right - and they wanted 10k. Did not expect this from a named brand like Mercedes. I guess no one is save from greed. More

Service Department On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first dat On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first date that was available, in order for me to receive a courtesy car. I made the appointment believing that an efficient dealership would order the windshield for the work. I arrived at the dealership at 9 am on November 1 and was given the keys to an GLC300 courtesy car. On November 3, I called to determine if the new windshield had been placed in my vehicle and was informed not yet. On November 7, at 3:30 pm, I received a call from Mira in the service department stating that Service Advisor Michael Shattuck had told her they could install the windshield on NOVEMBER 19. I immediately inquired 1) why the delay?; 2) why was I told to bring in my vehicle on November 1, if they did NOT INTEND to perform the service until November 19? In speaking with Mr. Shattuck, I asked what was the delay and he reported they just received the windshield on November 6. I informed Mr. Shattuck that Mercedes has a parts warehouse next to the Jacksonville airport and a windshield should have been delivered at least the day (Nov. 1) I dropped off my vehicle. Why the delay in securing the windshield? More importantly, if they received the windshield on November 6, why was it going to take until November 19 to install? Does anyone else see a POOR scheduling of work within the service department? Mercedes advertises "The Best or Nothing." This dealership is the referenced NOTHING--utilize at your own risk. More

Left my car with an airbag that could deploy at any moment My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my fac My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando More

Very professional and courteous Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work wa Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work was exceptional More

The best Metcedes dealership in Orlando The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer t The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer to handle why I'm there. More

Great service I purchased my pre owned Mercedes and the dealerships heads worked very hard to take care of all the issues with my new car. Thank you I purchased my pre owned Mercedes and the dealerships heads worked very hard to take care of all the issues with my new car. Thank you More

My Wonderful Experience I have been driving Mercedes Benz's since 1980 when I purchased my first Benzwhic was a 1981 SDL and have been purchasing new Benz's every 3 to 4 year I have been driving Mercedes Benz's since 1980 when I purchased my first Benzwhic was a 1981 SDL and have been purchasing new Benz's every 3 to 4 years from several different dealers in the country. However I found Mercedes Benz of Orlando to be the very best in service and attention to details, and ofcourse that is primarily because of their salesman Frank Whitton whom I would recommend highly. Of all my cars non compares to the new GLE450 AMG COUPE. It is like riding on a cloud with techknowledgy to boot. Both my husband and I are thrilled. Extremely satisfied customer, More

Classy My mother special ordered a car that had to be built and shipped from Germany. She fell ill and unfortunately passed away suddenly just a few days be My mother special ordered a car that had to be built and shipped from Germany. She fell ill and unfortunately passed away suddenly just a few days before the car arrived at the dealership. When I called the sales representative to notify him that my mother had died, and would not be taking the car, he immediately refunded her deposit to me with no questions asked. A couple days later, Mercedes Benz of Orlando sent a beautiful bouquet of flowers to me in remembrance of my mother. What a classy group of people! More