Mercedes-Benz of Orlando

I gave this rating because my experience in leasing new cars from Phil Carter has been nothing but enjoyable. Phil is extremely respectful, professional, courteous, friendly and a consummate gentleman. He cars from Phil Carter has been nothing but enjoyable. Phil is extremely respectful, professional, courteous, friendly and a consummate gentleman. He actually makes buying - or leasing in my case - a new car a happy and very positive experience. Phil doesn't "push" - he just provides the information and lets me make the decision. His friendly demeanor makes leasing a new car as easy as it gets. Phil works hard to get what you want and he seems to never forget the details. Phil is an ideal car professional and I expect be doing business with him again in the future. I appreciate Phil's professionalism and I would (and have!) recommend him to anyone looking for a Mercedes! More

The purchasing experience was excellentat Mercedes Benz of Orlando. I tried to purchased a car in my home town with no success and drove 90 miles to close my deal. of Orlando. I tried to purchased a car in my home town with no success and drove 90 miles to close my deal. More

Glenn contacted me to inform me of the MB loyalty program associated with my upcoming lease end. After doing some research, I found the car I wanted and informed Glenn. We were able to secure the car and ag associated with my upcoming lease end. After doing some research, I found the car I wanted and informed Glenn. We were able to secure the car and agree on a payment within hours - that's great service! More

Robert Owens was very helpful with the purchase of my used Mercedes Benz and made sure it was a smooth transaction. He even help me find a second car at a later time. I have been very impressed with his used Mercedes Benz and made sure it was a smooth transaction. He even help me find a second car at a later time. I have been very impressed with his professionalism and attention to details. I will certainly be looking for his assistance the next time I am looking for a car. More

This is my third purchase from this dealership,so much so I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Te I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Terry helped the both of us lay the ground work with what cars we would like. We both choose two cars within our budget and Terry & Bruce did the rest. We never felt so special. They took there time with us. We were not use to being treated that way. The last two times for me it was just a tranaction and the third time was a charm a great experience. I had no idea I would leave with a carI love. We are both are still so happy and are still talking about how great the experience with two men that made us feel like a million dollars. The last two times I settled and they both told me I did not have to settle. I always wanted a white sedan and that is what I got. My girlfriend & I laughed exchange our dreams amd wants and Terry & Bruce made our dreams come true. They let us take our time and change our mines as women do and they never looked frustrated or showed disscussed. Even though I did not buy a 2012 I feel like I did. Thank nyou Mercedes for stepping up to the plate. No one beleives our story, but they are looking forward to buying there next Merecedes there. From the time the process started to the financial itnwas all great. They explain payments , the car . and we gained a family. Thanks again Terry and Bruce for making two women dreams come true More

It is my pleasure to provide "feedback" It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. Put succinctly, both Debbie and Phil are helpful, and honest in all transactions. My wife and I have been customers of the Dealership from the time when it was located on Mercy Drive in Orlando during which we have been exceedingly well served by MB vehicles, sales, and service. Eli H. Subin More

I received exceptional customer service from start to finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The dealership was able to accomodate my vehicle (delivered on a wrecker), without having an appointment. The service department performed an extensive diagnostic on my vehicle and ordered the necessary parts in a timely manner. I explained to the Assistant Service Manager, Mike Hertz that I had travel plans and needed my vehicle operable as soon as possible. Mr. Hertz and the service team did an AWESOME job delivering my vehicle operable and I was able to make my trip. Thanks Mercedes-Benz of Orlando!! More

My whole experience from start to finish was exceptional thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership and seen a "Reserved for Alicia" sign printed out decoratively and placed on the dash of my new car! Robert was friendly and efficient and I was driving my new car home within a couple of hours. I contacted Robert a week after purchasing my vehicle for a bluetooth adaptor for my car and he had one sent to me the very next day! I truly feel as if I have made a friend and all of my future car purchases will be from Robert and Mercedes of Orlando; they are true professionals! More

Eric and Odit in service have taken care of my three Mercedes for many years and it always a pleasure to work with them. Mercedes for many years and it always a pleasure to work with them. More

I was recommended from your previous customer that is why I had visited this dealer. Great service from Frank and the dealer. I would recommend to other people. I had visited this dealer. Great service from Frank and the dealer. I would recommend to other people. More