Mercedes-Benz of Paramus - Service Center

Very poor service on 11.29.2018 I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did the I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did they rectify this? They didn't charge me labor on my two tires....not really the type of changes they need here. Entered at 7:30am and was first told by Steve that I would be out in 2 hours. At 10:30 (3 hours later) Steve comes to tell me that they couldn't repair my flat tire! I already knew that, I WANTED a new tire. That took another two hours. Shocking. I kept asking Steve for updates but they weren't delivered promptly. I'm the treasurer of a large pharmaceutical company and wound up missing a meeting with my CEO and CFO. I expect more from this dealership but they didn't deliver. More

very disappointed I couldn’t get a loaner! I made an appointment for service and was told there were no loaners available for 3 weeks! This is my 4th Mercedez I have never had this problem befo I made an appointment for service and was told there were no loaners available for 3 weeks! This is my 4th Mercedez I have never had this problem before. Very inconvenient especially when people are paying what we r paying fir these cars. I know the dealership is under new ownership but the new owner is causing a lot of new problems for all us loyal clients. This may be my last Benz. You can’t cut corners when people are paying top dollar fir a Benz. I’m sure if a professional football player or rapper from Saddle River came in with his Benz for service he would get a loaner . More

Service appointment 11/27 I made my service appointment for 11/27 3 weeks prior. and reserved a loaner car. Received numerous e mails reminding me of my appointment. I got to I made my service appointment for 11/27 3 weeks prior. and reserved a loaner car. Received numerous e mails reminding me of my appointment. I got to your dealership at 7;45AM on 11/27and was told after reviewing the items that needed to be addressed that there were no loaner cars available. If I wanted one I needed to wait till after 9AM to see if any were brought in from Enterprise. Since I am a regular customer for a long time Axel made arrangement to take me to my office in Paramus. I asked before I left what time the car would be ready maybe right after lunch since I was the only customer there at 7:45. At 3Pm I called to see if the car was ready since I did not receive a call as requested. The girl told me after 10 minutes on hold that my car was ready did I want someone to pick me up and bring me back for the car. I asked why they can't drop it at my office she said they did not have two people there to do this. I said ok ha e them pick me up but have them call me when they are leaving so I can prepare to leave my office and meet in front. 10 minutes later they call me sand say they are waiting downstairs I said they would have to wait I was doing something and would be down in 15 minutes. Not very happy with the new ownership and this experience and I have had no issues before and servicing my cars S550 and E300 their for years. In fact my S550 was in for service two weeks ago. Not sure I want to repeat this experience it seems the only one that cares about the customer experience at your dealership is Axel but not a surprise the customers love him just have to wait on the bricks and see how they respond to him More