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Mercedes-Benz of Paramus - Service Center

4.1

646 Lifetime Service Reviews

755 State Rt 17 South, Paramus, New Jersey 07652

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Axel Arroyo, lane manager, Mercedes-Benz of Paramus

Axel Arroyo

lane manager
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Teresa Zarour, Service Advisor, Mercedes-Benz of Paramus

Teresa Zarour

Service Advisor
4.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Gordon, Service Advisor, Mercedes-Benz of Paramus

Scott Gordon

Service Advisor
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dave Delaney, Director of Operations , Mercedes-Benz of Paramus

Dave Delaney

Director of Operations
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

January 02, 2019

"Frustrating "

- deals4kathy Verified Customer

The experience I had with my recent visit to Paramus Mercedes was not good. Just trying to get a service advisor on the phone was next to impossible. On Monday October 15th i called the service department three times and three times I couldn’t get a live person instead I got a voicemail. One of my issues was with a tire and because I could not get anyone at Paramus Mercedes I had to go elsewhere. A week later I called Paramus Mercedes again for a oil change visit and again I didn’t get a person on the phone. I tried a second time and this someone answered. I was so frustrated at this point I as to speak to the general manager Jason. Someone connected me to his assistant Marie. Marie apologized for the poor service and she scheduled the service appointment and made sure I had a loaner. After I had the loaner in my possession (E300) I proceeded to go to the mall later in the day. While driving the loaner on the highway the car felt like it was braking by itself. I was petrified so I got off at the next exit turned around and went home. The next morning I called the service department again this time the cashier answered the phone. I told him the situation he had me on hold for a minute and then he said bring the car back and we will give you another one. I was beyond angry my weekend was ruined. I just kept the car until they called me to pick mines up. NOT GOOD ! Kathy

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Employees Worked With

Other Employees : Anthony service advisor

December 21, 2018

"On the road again"

- carolbaum

We broke down on a road trip and Scott helped to get us back on the road. We were on vacation and our car got a flat tire. Scott got our tire replaced right away and offered us refreshments while we waited. Thank you so much for the great service.

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Employees Worked With

Scott Gordon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

December 19, 2018

"Scott was super concerned about the safety of my car. "

- Mom Mobile

Scott went above and beyond what I expected from my service manager. He pointed out a safety issue with my baby car seat that I never noticed.

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Employees Worked With

Scott Gordon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Service Center Photos & Amenities

  • Express Service
  • Customer Lounge Area
  • Free WiFi
  • Shuttle Service
  • Free Coffee
  • Free Drinks
  • Drive-In Service
  • After Hours Drop-Off
  • Automated Car Wash
Mercedes-Benz of Paramus - Service Center, Paramus, NJ, 07652