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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
930 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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930 Reviews of Mercedes-Benz of Paramus - Service Center
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March 26, 2024
I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling my sales rep who unfortunately was no longer there. Trying to get an answer was a nightmare because everything is automated. Going back to Lexus with my business next time More
by rafael636
Employees Worked With
Helpful January 06, 2024
Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More
by Djmurf
Employees Worked With
December 21, 2023
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More
by Steven B.
Employees Worked With
July 13, 2023
I recently had a very bad and disturbing service experience here. Our E-class had an engine light on, so we took it in. They recommended that we replace the turbocharger for $6,500. I took the car t experience here. Our E-class had an engine light on, so we took it in. They recommended that we replace the turbocharger for $6,500. I took the car to Bell Service in Paramus and they replaced the waste gate diaphragm for $600. Turbo is fine now. Bell has been fixing Benz for years and are honest and skilled mechanics. They didn’t understand why Benz didn’t do the simple repair. Mercedes Benz of Paramus also recommended I change the engine harness for $5,700 due to an oil leak. Bell found no evidence of a leak. Something is very wrong at this dealership. And we have bought 5 cars there over the years. I’m contacting the company but I doubt they will care. More
by tommy
Employees Worked With
Leonel Reyes
Verified CustomerMay 15, 2023
Rude, didn't care about my business Gave me a rental car that was filthy and smelled like smoke and took about 30-40 minutes to get it that was filthy and smelled like smoke and took about 30-40 minutes to get it More
by Philhellas@gmail.Com
