Mercedes-Benz of Paramus - Service Center

Customer service is not Mercedes Benz of Paramus priority Not the most pleasant experience 1. First of all I was told I was told it will take two days to get the parts in for my car, I was not happy about it Not the most pleasant experience 1. First of all I was told I was told it will take two days to get the parts in for my car, I was not happy about it but was ok with it since I need the car fix. 2. Did not get the car on the third day as was originally told but got the car on the fourth day 3. Took Glenn 24hrs before he return my call where I left him a voicemail. 4. Call Kief Ridley twice three hours apart and leave him a voicemail each times then finally he return my call two hours later and leave a voicemail 5. Glenn lied to me saying that he in not in on Tuesday 11/20/18 but then I found-out from the person who answer the hone that Glenn was in the office. I then went down to he dealership around 2:30Pm and was told that Glenn just left and would be away for the rest of the week. 6. I finally ask to speak to Glenn manager and was able to speak to a woman (could not remember her name) who says that she is Glenn supervisor. I finally explain the situation to her and she promise to have my car ready for the next day (Wedneday 11/21)a 10Am 7. Wednesday morning I was at the dealership at 10Am and to my surprise Glenn was there (the previous day I was told that he was gone for the rest of the week). Glenn then told me that the car is not ready and would be at least n hour. I then explain to him that his supervisor promise me that it will be ready at 10Am My conclusion is that Good customer services is not Mercedes Benz of Paramus priority More

Poor Setvice no loaner car available. Took 5 hours for service but was originally told 2 hrs. Told about recall when I got there. Had to go back twice. no loaner car available. Took 5 hours for service but was originally told 2 hrs. Told about recall when I got there. Had to go back twice. More

Questionable efficiency Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. S Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. Stealership. More

Worst service ever It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two week It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two weeks later than the date I would like because of loaner car availability. But when I checked in I was told that I had not asked for a loaner car. What a surprise! The car was brought in for service on November 12. Finally someone did answer my phone call around 4:30 pm on November 21 and was told that the car was ready for pickup. Certainly the overall experience was very different than a year ago. More

Not like Prestige Mercedes I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. More

since the new ownership the entire dealership has gone downh Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is the worst. Your service rech as slow at getting back to customers and your lack of avaialablity of loaner cars is a big negative More

Service dept Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before serv Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before service consultant came. The same thing happened when I pickup my car. Checked out already front desk told me to wait my will out soon. Waiting and waiting after 15 minutes my car was not out yet. When I approached someone asked why my car is taking forever turned out that no one was taking out my car. Ridiculous. Very bad. More