Mercedes-Benz of Paramus - Service Center

Poor Setvice no loaner car available. Took 5 hours for service but was originally told 2 hrs. Told about recall when I got there. Had to go back twice. no loaner car available. Took 5 hours for service but was originally told 2 hrs. Told about recall when I got there. Had to go back twice. More

Questionable efficiency Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. S Eehhh Wait is too long. Said that the "job" is between "$100 - $200". Service advisor will not give you exact figure. Commission? Too pricey. Stealership. More

Worst service ever It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two week It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two weeks later than the date I would like because of loaner car availability. But when I checked in I was told that I had not asked for a loaner car. What a surprise! The car was brought in for service on November 12. Finally someone did answer my phone call around 4:30 pm on November 21 and was told that the car was ready for pickup. Certainly the overall experience was very different than a year ago. More

Not like Prestige Mercedes I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. More

since the new ownership the entire dealership has gone downh Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is the worst. Your service rech as slow at getting back to customers and your lack of avaialablity of loaner cars is a big negative More

Service dept Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before serv Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before service consultant came. The same thing happened when I pickup my car. Checked out already front desk told me to wait my will out soon. Waiting and waiting after 15 minutes my car was not out yet. When I approached someone asked why my car is taking forever turned out that no one was taking out my car. Ridiculous. Very bad. More