Mercedes-Benz of Paramus - Service Center

Tire issues Axel and Natalie in the service area are awesome. The woman in the service cashiers desk has a bad attitude. Garage handled my tire issues as a walk-i Axel and Natalie in the service area are awesome. The woman in the service cashiers desk has a bad attitude. Garage handled my tire issues as a walk-in as quick as possible , considering I didn’t have an appointment. Love my car but the tires issues suck. More

David was very friendly! Schedule to Loan a car is almost joke.wait for 15 days? Never Happened in other prestige car company I hope it will improve. I had to wait for 8 h Schedule to Loan a car is almost joke.wait for 15 days? Never Happened in other prestige car company I hope it will improve. I had to wait for 8 hours to pick the car. Luckily,I am your neighbor. More

It would’ve been five stars if it ended better I scheduled the same day service appointment, but also had a problem I needed diagnosed. Another dealer couldn’t figure out the problem, so I got the I scheduled the same day service appointment, but also had a problem I needed diagnosed. Another dealer couldn’t figure out the problem, so I got there early and looked for the biggest office in the service area, and asked the gentleman if I could speak with a tech and have him drive my car prior to me leaving it— I wanted to be with him when he drove the car to see if he heard the same problem I have been hearing. The gentleman was terrific and immediately contacted Don who came out immediately and diagnosed the problem with in a minute or two. I was grateful for the same day appointment and even though it would take a few hours, I decided to wait as they have no loaners. I kept in constant contact with Teresa. I ended up being at the dealership for six hours. My rating was lower than it should’ve been primarily because Teresa left without giving me a final update. I couldn’t find anyone to speak with, so from with in the dealership I called the dealership on my cell phone and gave them my information and asked the status. After some time they figured out that the car had been finished but they were looking for the paperwork. At least another 15 minutes went by before I asked the status again, and one of the guys at the cashier finally realized that his printer was out of paper. Once he replaced the paper my paperwork came through and he was able to process it. I was frustrated that the service advisor left before completing the transaction or at least connecting me with somebody who would finalize it. I was also frustrated that I had to call the dealership from within the dealership to get an answer, and then finally that they didn’t realize their printer didn’t have paper in it and therefore they could check me out and I wasted at least 15 minutes. More

Very good dealership I arrived on time for service appointment and waited 15-20 minutes for service advisor to be assigned. Pleased with service, but left 30mins later th I arrived on time for service appointment and waited 15-20 minutes for service advisor to be assigned. Pleased with service, but left 30mins later than expected.. Cleanliness of car inside and out very good. Scott very polite and helpful. More

Great Personal was friendly and all of my needs were taken care of. I didn't have any info that my car had a recall, Dave informed me of it and had the reca Personal was friendly and all of my needs were taken care of. I didn't have any info that my car had a recall, Dave informed me of it and had the recall also serviced More

Excellent “first class” service The experience is first class, comfortable, and efficient! The team handles everything in a fast and friendly manner. The facilities are clean and cus The experience is first class, comfortable, and efficient! The team handles everything in a fast and friendly manner. The facilities are clean and customer centric with lots of help at your fingertips. More

Could not be better We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even providing delicious bagels and coffee. The facility is very smart and clean and our experience could not have been better. More