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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews

934 Reviews of Mercedes-Benz of Paramus - Service Center

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June 18, 2018

thanks axel great service...axel arroyo is the best member of the Mercedes benz of Paramus service team I would recommend anyone going to MB of Paramus to ask for More

by LSAYEGH50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Axel Arroyo
June 16, 2018

Excellent !!! It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you More

by LCKDEVELOPMENT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl from underwriting
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Thank you! So happy to hear that you had another amazing experience with us! We look forward to working with you again!

June 15, 2018

over promised under delivered I have owned 9 MB and currently leasing three vehicles. just switched from Benzel Busch to Prestige. Could not drive car because seat was broken a More

by STEVE@NJLENDERS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service advisor first name Joe and i believe the manger name was Dereck, Michael Messina
Jun 15, 2018 -

Mercedes-Benz of Paramus responded

Steve, we are extremely sorry for any inconveniences you encountered. As of this week we have a new service manager, and the culture of our service department is being upgraded immensely to ensure that our clients receive the treatment they deserve. Our new service manager's name is David Delaney and he would be happy to assist you with any issues, questions, or concerns. His contact is ddelaney@driveprestige.com Thank you, and we apologize again.

June 14, 2018

What is TITLE OF YOUR REVIEW? I don't believe that this time I dealt with the best service manager. His name is MURPHY. I left the place with the clear sensation that this manager More

by NOVI333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Murphy, Anthony Amelio
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Novi, we are very sorry for nay inconveniences you encountered. Very recently we added a new service manager to our team, and we hope with his arrival will come many positive changes to our dealership. If you have any further questions or concerns please contact our service department and a representative will be happy to help.

June 14, 2018

Great service by Chris Battaglia Great service team. The sales team could learn a thing or two from them! Thank you Chris for being so friendly, funny and getting my car fixed. More

by BritishAlanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Battaglia
June 14, 2018

you are too backed up with work. Hire more mechanics Except for the extended wait time to get my vehicle back, everything was fine. My overall experience was good especially because of the tremendous se More

by RICK@BEACHCON.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zaroure is ex
June 14, 2018

Reprogram Parts and diagnostic I want to say Thanks for Teresa Z. for the best service advisor and her menager Richard for the best experience and helping my issue to be done and ha More

by SASOBITOLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Nelson
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Thanks! I am delighted to know that Teresa was able to give you a great experience with our service department. We look forward to working with you in the future!

June 14, 2018

Top-rated Customer Service! Pulled into the dealership on an emergency basis nearing closing time on a Saturday afternoon. My new lease had been leaking oil profusely and I was a More

by CIGOLINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark R. And Joe Candela
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Thank you! We look forward to working with you again!

June 13, 2018

Excellent customer service I am pleased with the customer service of MB of Paramus. Chris has been very helpful as he made sure I knew what was going on from the importance of p More

by GetDjOhm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Furbacher
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Thank You! I am happy that Chris was able to make your experience at Paramus a great one!

June 12, 2018

Excellent costumer service! I am very pleased with the costumer service of MB of Paramus Service Center. Very courteous and knowledgeable staff, they make sure all the problems a More

by Alexariaso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Resende
Jun 19, 2018 -

Mercedes-Benz of Paramus responded

Thanks Alexa! I am pleased to hear that you had such a positive experience with our Service Center! We look forward to working with you in the future!

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