Mercedes-Benz of Paramus - Service Center

Excellent !!! It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you More

over promised under delivered I have owned 9 MB and currently leasing three vehicles. just switched from Benzel Busch to Prestige. Could not drive car because seat was broken a I have owned 9 MB and currently leasing three vehicles. just switched from Benzel Busch to Prestige. Could not drive car because seat was broken and was to far back. called on a Wednesday and was told next available time was the following week. also was told can't get a loaner car for at least three weeks. I was going away. asked if i can drop car off before the weekend. was told no. got my sales person involved. Dropped car off on a Thursday. called Tuesday car was not ready and told part had to be ordered and will be in Wednesday or Thursday mid day the latest. All along i never received a status call from my advisor with status on the vehicle. Called Thursday late afternoon was told no part. Received a call from the service advisor on Saturday. Great news we got the part and will fix the car Monday. I believe only reason i received the phone call was because i complained to my sales person. On Monday I made arrangement to be driven to work with the plan to take an uber to the dealership which is 25 miles from my house. The only reason i went to this dealership as opposed to the two others that are closer to my home is my loyalty to the sales person. at 6:30 Monday night i called and was told car not ready and was not worked on. at this point i flipped out. spoke to the service advisor and his response was "sorry we were to busy" . I was told service manager works until 10pm. i asked for a call back that night. did not receive until the following morning. On the call the manger said he was going to "make some calls to MB corp to see what he can do". since the car was on warranty and the leasing is done through MB finanaciail and service was covered under warranty i said "what are you going to do? knowing nothing will be done". it's four business days later and he has not called me back. As a loyal customer to MB brand and loyal to my prior salesman 1) i will never use Prestige for service or vehicle purchase 2) I"m so dissatisfied with MB corporate reducing the amount of loaner cars and not treating me as a preferred customer for my long term loyalty and the fact i currently have three MB vehicles of which I am paying of 3K per month. If i had to make a decision today, i would not get another MB again. More

What is TITLE OF YOUR REVIEW? I don't believe that this time I dealt with the best service manager. His name is MURPHY. I left the place with the clear sensation that this manager I don't believe that this time I dealt with the best service manager. His name is MURPHY. I left the place with the clear sensation that this manager was not as clear and precise as he should have been. And I sincerely hope that I don't have to come back for the same reason. Again, THIS time I didn't feel comfortable at time I left your place. More

Reprogram Parts and diagnostic I want to say Thanks for Teresa Z. for the best service advisor and her menager Richard for the best experience and helping my issue to be done and ha I want to say Thanks for Teresa Z. for the best service advisor and her menager Richard for the best experience and helping my issue to be done and have best result on my car. Please give a high points to Teresa also for responsability and make sure costumer is happy also. More

Top-rated Customer Service! Pulled into the dealership on an emergency basis nearing closing time on a Saturday afternoon. My new lease had been leaking oil profusely and I was a Pulled into the dealership on an emergency basis nearing closing time on a Saturday afternoon. My new lease had been leaking oil profusely and I was afraid to drive it any further. They immediately put me at ease, examined the car, kept it there to work on first thing Monday morning. They got me into a loaner car and off I went continuing on my errands. The following Monday they called to keep me informed of the problem and I was able to pick up my car Wednesday afternoon.....great service with a smile! More

Excellent customer service I am pleased with the customer service of MB of Paramus. Chris has been very helpful as he made sure I knew what was going on from the importance of p I am pleased with the customer service of MB of Paramus. Chris has been very helpful as he made sure I knew what was going on from the importance of pricing to knowing that everything was okay with the vehicle. Thank you! More

Excellent costumer service! I am very pleased with the costumer service of MB of Paramus Service Center. Very courteous and knowledgeable staff, they make sure all the problems a I am very pleased with the costumer service of MB of Paramus Service Center. Very courteous and knowledgeable staff, they make sure all the problems are fixed and give you all the details. The ambience is welcoming and the refreshments very good. More