Mercedes-Benz of Paramus - Service Center

Had to "hunt down" service rep to get information on car I have had 2 mercedes and due to continued horrible service at Prestige I won't buy another one. My son dropped his car off on a Wednesday evening. I have had 2 mercedes and due to continued horrible service at Prestige I won't buy another one. My son dropped his car off on a Wednesday evening. The service rep (Joe Candela) told him he would call him the next day with estimates on fixing 2 issues. They were also replacing a defective air bag that was a manufacturing recall. Next day never got a call. On Thursday my son and I both called and no-one had any info for us (Joe Candela was off that day). Service receptionist had trouble even seeing in system that our car was there! That night (I called and asked for the service manager). He was in a meeting but was supposed to call me or my son. I then called him and left him a very unhappy voicemail explaining our inability to contact anyone with info on our car. I asked him to call me. He never did (Richie Nelson) Finally after again calling and being very upset another service rep called me with an estimate. (Dan Murphy). He was very nice and said the car would be fixed and ready late Friday afternoon. On Friday again it was mid day and we had not heard from ANYONE at this dealer. My son called Joe Candela and he said the car would not be ready as promised until MONDAY! On Monday the car was finally ready but the estimate we were given was not correct and we were charged another $80 for a socket (which no-one ever discussed with us). No-one ever called us to apologize or handle our frustration. I will never go there again. No excuse because of this bad service dept I have bought 2 Lexus cars because Prestige Lexus service is amazing. They call or text you when they say they will and I have never had anything but a positive experience. More

Disappointing and sloppy service I waited 15 minutes for a service rep when dropping off. I was promised a loaner car and they were all out so I couldn't leave my car. They did not ev I waited 15 minutes for a service rep when dropping off. I was promised a loaner car and they were all out so I couldn't leave my car. They did not even look at my vehicle for 3 days after they picked up. I never got a call from my service person telling me about the car or that it was done - just a call from the drop off person. Awful and careless service. I'd love to list employees I worked with but I don't even know their names! More

Average - not the usual excellent The service took almost 2 full weeks because of a transmission warranty issue but when the car was returned to me, there were black grease spots on th The service took almost 2 full weeks because of a transmission warranty issue but when the car was returned to me, there were black grease spots on the passenger seat and arm rest. Not the usual service appointment service at Mercedes but the bottom line, the car is running fine. More

Disappointed in Richard Nelson professionalism My car had a tire that malfunctioned and could have cause a major accident with my daughter and her friend in the car. A video was sent to Richard Nel My car had a tire that malfunctioned and could have cause a major accident with my daughter and her friend in the car. A video was sent to Richard Nelson as well as an email. He did not have the courtesy to reply. I am in the hospital waiting on a second surgery and I’m not very happy with what is going on. I don’t believe that I should have paid for a tire More

Above & Beyond Went in looking for one of the best Service Advisors on the planet,Steve Eilert. When I realized that he was no longer there, I asked for Kief.He gr Went in looking for one of the best Service Advisors on the planet,Steve Eilert. When I realized that he was no longer there, I asked for Kief.He graciously resolved a car scratch issue that I thought was going to be a tedious,time consuming pain.He made me feel as though I was the most important customer. His skills & personality truly embody the values of Mercedes. Thank you,Kief! More

Emergency sprinter service This used to be a “5 star” dealer until your dealership fired off the evening sprinter techs. Companies like mine rely on the nighttime service to hav This used to be a “5 star” dealer until your dealership fired off the evening sprinter techs. Companies like mine rely on the nighttime service to have work done on our sprinter that very few other dealers can service. The staff you have is great, Chris always tries to take care of all of my needs. But the management sucks, and whoever got rid of the evening sprinter crew should be fired.If there is no evening crew, I have to get rid of my sprinter, and get a ford. I would only recommend this dealership and a sprinter if you have an evening crew. More