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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
934 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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934 Reviews of Mercedes-Benz of Paramus - Service Center
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May 10, 2018
Service Department needs some help First, I got a phone call confirming my appointment the day prior. I asked if I could come in at 8:00am rather than 8:30am and was firmly told no to First, I got a phone call confirming my appointment the day prior. I asked if I could come in at 8:00am rather than 8:30am and was firmly told no to a strictly held scheduling process. I arrived at 8:10 and was dealt with promptly, no one else was even there checking in. Not sure what the firm no was all about the day before. The drop off and loaner pick-up was the easiest and most pleasant part of the experience. David helped me and he was professional and called me when my car (which was a recall) was completed. I arrived back at the service department at about 4:30 and waited at the loaner/reception desk for at least 10 minutes until someone finally told me to go to the cashier. I went to the cashier, received my paperwork and left the loaner key there at that time. I waited another 10 minutes for someone to acknowledge that I was waiting for my car. The area in the garage was blocked by other cars so I finally had to walk outside with the attendant to retrieve my car. I then received a phone call about 20 minutes later informing me that they could not locate the keys to the loaner car. Really?? I left a message with Jason Velazquez and informed him that I did not have the keys and I left them with the cashier. I never got a return call confirming or letting me know they had located the keys. All in all it was a very underwhelming service experience. I've had far better at a Nissan dealership, complete with the same car wash. When you buy a luxury car, part of the expectation is a heightened level of service that should accompany your purchase. This dealership fell short. More
by jconvertini14
Verified CustomerEmployees Worked With
David Rovello, Jason Velazquez
May 10, 2018
Great service was great specially TERESA B ZAROUR Very friendly, great communication, very satisfied with the work perform on my vehicle, clean facility, loaner vehicle was great anf very clean, for Very friendly, great communication, very satisfied with the work perform on my vehicle, clean facility, loaner vehicle was great anf very clean, for sure will come back. More
by RONETA2004
Employees Worked With
Teresa B Zarour
May 10, 2018
Repair new car issues I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service very quickly. Mark and Jack then took over and got my new car back on the road in with ever thing working fine. More
by BRAD.JOSEPH.WILLIAMS
Employees Worked With
Jack and Mark- Service, Edward Joseph, Taddeo Giordano
May 10, 2018
Great!!! Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I call Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I called Lisa from service had the part ordered, she was amazing and so nice. Overall I never ever had a problem at Mercedes, everyone deserves a 5 stare except Bee Bee not good very disappointed. More
by MARYANN716
Employees Worked With
Phil Campbell, Christopher Furbacher, Debbie Chorny, Richard Lombardi
May 10, 2018
Great visit Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great with a Quick return. More
by Loyal customer
Employees Worked With
Axel Arroyo
May 09, 2018
Service experience The day of my service it was very chaotic at the dealership. It took someone over 20 minutes to acknowledge my presence. I guess it was a bad day. Nev The day of my service it was very chaotic at the dealership. It took someone over 20 minutes to acknowledge my presence. I guess it was a bad day. Nevertheless, I waited patiently. A service person by the name of Bibi came over and took care of me. He was very professional and assured me I'd hear from them that day. Later on, he called and said they still haven't found the A.C. problem and they needed the car another day. Thursday came and went and he left a message saying ac wan't resolved. On Friday I hadn't heard a word all day. At 4:30 in the afternoon, I called the service department. Finally, the manager said he was getting ready to call me and the car was ready. Bibi was off that Friday. Both gentleman were very courteous and very apologetic on the delay. I understand this happens. What I feel I needed was a bit more communication about the status of my vehicle. I was the one that kept calling and asking when I was getting it back. Other than that, I was satified with the repair and staff. Sincerery, JoAnn Wagner More
by JUSTJOANNWAGNER
Employees Worked With
Bibi was his name
May 08, 2018
Great Service and Friendly Service Consultant excellent service consultant from the time of pulling in to the loaner arrangement and then promptly contacting me when the car was completed. excelle excellent service consultant from the time of pulling in to the loaner arrangement and then promptly contacting me when the car was completed. excellent service. More
by MJMALL46
Employees Worked With
Katelyn Bennett, Maria Korentsides, Carisa Lux, Monte Harris
May 07, 2018
Effective sales force and service department. Pricing high. Timely follow up . Remembers me. Explains options, knows the car. Offered an in house discount that was deeply appreciated and help made me decide to Timely follow up . Remembers me. Explains options, knows the car. Offered an in house discount that was deeply appreciated and help made me decide to service at Prestige. More
by GARYH0
Employees Worked With
Christopher Furbacher
May 07, 2018
Service and Detail Chris was very attentive to the needs of my vehicle. He made sure to correspond with me while it was being serviced and kept me updated at all times. Chris was very attentive to the needs of my vehicle. He made sure to correspond with me while it was being serviced and kept me updated at all times. Every person I interacted with was extremely pleasant as well as kind. More
by SERENA.BUCAJ
Employees Worked With
Christopher Furbacher, Kief Ridley
May 07, 2018
Amazing service with Prestige Mercedes From start to finish I dealt with David Rovello, the service advisor. He promised me the same day and he delivered. My car was serviced for the annual From start to finish I dealt with David Rovello, the service advisor. He promised me the same day and he delivered. My car was serviced for the annual maintenance and came back clean and spotless! Thank you for the great service and loaner truck. Outstanding service! More
by WSBlue430
Employees Worked With
David Rovello
