Mercedes-Benz of Pembroke Pines

Staff was professional and courteous . The staff allows you to take your time with your decision The staff allows you to take your time with your decision More

bad service, bad costumer service! !! the mechanic no resolve the issue always call to pick up the car and the problem still there 3 times in less than one week and still with the same !! the mechanic no resolve the issue always call to pick up the car and the problem still there 3 times in less than one week and still with the same issues it's a shame that dealer not represent the good name of Mercedes Benz. I'm never come back to mercedes benz of Pembroke Pines avoid to be treated like fool or stupid person with explanation why the car has those problems for the dealer it's normal everything it's ok!!! let me tell you something its not normal the car pulling to the right after 3 alignment and still the same , its not normal the car has malfunction with the start and go and you tell me need to turn off the a/c in order for the start and go became to work its not normal you change me the trim in the dash and give me the car with the ambient light issue, to finish this review i hope this help people who deserve a good treat from a good brand. More

43 Miles of Road Testing, Two Alignments, and My G63 Still Pulls Right I brought my 2025 Mercedes-AMG G63 to Mercedes-Benz of Pembroke Pines for scheduled maintenance and an alignment because the veh Still Pulls Right I brought my 2025 Mercedes-AMG G63 to Mercedes-Benz of Pembroke Pines for scheduled maintenance and an alignment because the vehicle was pulling to the right. After the first alignment, the problem was not corrected, so I immediately returned the vehicle. When I picked it up the following day, my Mercedes-Benz app showed 43.2 miles of driving and 1 hour 40 minutes of driving time. After all that road testing and a second alignment, my G63 was STILL pulling to the right. When I requested the documentation for the second alignment, my service advisor, Fernando Fuerte Ramos, confirmed to me in writing that a second alignment was performed under the same repair order, but that the technician did not print the second alignment report and he was unsure whether it had been saved. Chris Tai, the After Sales Director, later called me and explained that the additional mileage was due to test driving related to the alignment. I completely understand that some road testing may be necessary. What I do not understand is why 43.2 miles and 1 hour 40 minutes of driving were necessary when the problem was ultimately not corrected. I also found the way my concerns were addressed dismissive and condescending rather than receiving a clear technical explanation. The dealership refunded the alignment and offered me a $50 future credit. This was never about $50 or gasoline. It is about trust, transparency, proper documentation, and accountability when a customer leaves a vehicle in a dealership’s care. I have submitted the matter to AutoNation Corporate for review. Unfortunately, after this experience, I have lost confidence in this service department and will not return. More

Another great experience at Mercedes-Benz of Pembroke Pines! This is actually the second car Alejandro Padrón has helped me with, and once again, he made the entire process easy and enjoyable. Alejand Pines! This is actually the second car Alejandro Padrón has helped me with, and once again, he made the entire process easy and enjoyable. Alejandro is professional, knowledgeable, patient, and genuinely takes the time to make sure you’re happy with your decision—never any pressure. That kind of service is exactly why I came back to him for my new C-Class 300. I absolutely love my new car and highly recommend asking for Alejandro. Thank you again for another great experience! ⭐️⭐️⭐️⭐️⭐️ More

Amazing service from every single department. I've been a customer for 4 years already and already on my 4th Benz from this dealership. They ket me informed through the process and everything to I've been a customer for 4 years already and already on my 4th Benz from this dealership. They ket me informed through the process and everything to keep me pleased. I will defnly ny mu next one from them. More

Amazing service from every single department. I've been a customer for 4 years already and already on my second Benz... Super happy and satisfied and will continue to be a returning customer. Sup I've been a customer for 4 years already and already on my second Benz... Super happy and satisfied and will continue to be a returning customer. Super recommend my sales associate Moises Cisneros... he's truly the best as well as Pedro my customer service rep at the service department. They go above and beyond to help you More

Great service and the timing and quality of the service was great. I will recommended to my friends was great. I will recommended to my friends More

I am disappointed with the communication regarding my 2021 Mercedes-Benz Sprinter 2500. The van has an intermittent but serious vibration and rumbling problem during acceleration at highway speeds. Becau 2021 Mercedes-Benz Sprinter 2500. The van has an intermittent but serious vibration and rumbling problem during acceleration at highway speeds. Because it does not happen constantly, it has been difficult for the dealership to duplicate, but I have provided videos showing the problem and have brought the vehicle in several times. During the most recent visit, I was told to take the van home and that I would be contacted regarding the next steps. The vibration happened again during our latest road trip, and I immediately sent another video to the service advisor. Unfortunately, I still have not received a clear response or plan of action. My warranty may expire on August 9, which makes the lack of communication especially concerning. I am not asking the dealership to guess at the repair. I am asking service management to contact me, properly document the latest occurrence and coordinate a serious diagnostic road test with Mercedes-Benz USA. I will gladly update this review if management contacts me and provides a clear plan to diagnose and resolve the problem. More

Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your excellent service—I highly recommend working with him! More