Mercedes-Benz of Pembroke Pines | Page 24

Pedro in costumer service is the best the service was great attention people are very friendly great attention people are very friendly More

The advisor was honest and helpful. The mechanic did a good job. The car wash was good. The mechanic did a good job. The car wash was good. More

THEY QUOTE ONE PRICE AND WHEN THE WORK IS DONE THERE IS A NEW HIGHER PRICE, HORRIBLE SERVICE. GO ANYWHERE ELSE! DEALERSHIPS ARE SUPOSE TO BE TRUSTWORTHY, THATS NOT THE CASE HERE AT PEMBROKE PINES MERCEDES B NEW HIGHER PRICE, HORRIBLE SERVICE. GO ANYWHERE ELSE! DEALERSHIPS ARE SUPOSE TO BE TRUSTWORTHY, THATS NOT THE CASE HERE AT PEMBROKE PINES MERCEDES BENZ SERVICE DEPARTMENT!!! THESE PEOPLE ARE LIARS AND CROOKS!!! More

Great and helpful staff. Mark our salesman was very helpful explaining every detail of the car we were looking to purchase. He showed how to use the touch screen of the car a Mark our salesman was very helpful explaining every detail of the car we were looking to purchase. He showed how to use the touch screen of the car and how to change the settings of the vehicle. It was a great experience. More

No loaner available when I am dropping off my 150k car on a Monday. I have a BMW and they always have one available for me. Kept my car for 4 days for a check engine light and didn’t have a tech available to a Monday. I have a BMW and they always have one available for me. Kept my car for 4 days for a check engine light and didn’t have a tech available to look at it. I kept calling and asking when the car will be ready, they couldn’t answer. 4 days later told me there was no issue found had to reset and update software. Car was dirty with black stains on seat probably from Tech sitting on it for test drive. Didn’t wash outside of car. Worse service from a luxury car dealership. Will be selling the Mercedes and buying another BMW. More

Excellent customer service! ! Carlos went above and beyond to make my service visit painless. He was professional, polite and easy to work with. ! Carlos went above and beyond to make my service visit painless. He was professional, polite and easy to work with. More

I was provided excellent service from the technician who did an outstanding job and the service representative. did an outstanding job and the service representative. More

They are so nice ! Very kind and professional. They are sure to guide you through what services you will be getting, the cost breakdown and even have a car service if y Very kind and professional. They are sure to guide you through what services you will be getting, the cost breakdown and even have a car service if you have no ride ! More

Very poor customer service. Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last exp Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last experience, I dropped off my vehicle at my scheduled appointment time and my vehicle was there for over 24 hours before it was even looked at. Made several calls to and left several messages for my “service advisor” throughout the following day, just to get some sort of information. Finally got a call back an hour before closing stating they were just getting to it and it wouldn’t be ready. Note, this was not for any sort of major maintenance or repairs. More

very polite friendly helpful. Romero is extremely nice convenient service center they took care of my problem Romero is extremely nice convenient service center they took care of my problem More