Mercedes-Benz of Pembroke Pines

Very fast process from the check in to the pickup. The service was completed and FULL detailed in the time promised. Very good experience this time around. The service was completed and FULL detailed in the time promised. Very good experience this time around. More

The services from Carlos Medrano were excellent! He took the time to explain all the services that my car needs it. Thank you, Carlos! He took the time to explain all the services that my car needs it. Thank you, Carlos! More

Communication during my entire experience was unexceptional and could use some improvement. I scheduled a tire change weeks in advance and wanted to make sure I had all the information I needed t unexceptional and could use some improvement. I scheduled a tire change weeks in advance and wanted to make sure I had all the information I needed to order new tires and have a smooth process once my appointment arrived. I spoke with someone in the parts department and they told me all I'd need to do is call the day before and my tire would be ordered in time for the appointment. I called again 4 days prior to the appointment and they told me again to call the day before. Finally, the day before my appointment arrives and I am told I am unable to call in and order tires, I would need to speak with an advisor first and have the advisor order it. I express that I have been calling multiple times and not once was I told I needed an "advisor." So I ask to get in contact with an advisor and the parts department tells me there's no advisors available and transfers me to John is the service department. Somehow the service department tells me my appointment is scheduled as a battery change even though I never made any mention of changing my battery. John tells me again that there's no advisor available and his manager Orlando will order me the tires and call me when the order is made. The entire afternoon goes by without a phone call so I call back myself and once again get bounced around from service to parts to another department. Finally I get in touch with Orlando who says he ordered the specific tire. The next day arrives and I get to my appointment and meet with Rey. Once again they are under the assumption that I'm here for a battery change eventhough I've told them numerous times I need tires and went through that entire ordeal. Rey is unaware that I ordered tires and I have to search out Orlando to confirm that I did in fact order a specific set of tires. Orlando then tells me that the specific set of tires we confirmed on the phone was unavailable so he had to order a different type from the same brand. I would have appreciated if he would have told me this beforehand in case I needed to search that specific tire at a different location. Ultimately the tires did get change but it was overall exhausting to jump through so many hoops to get what seemed like a simple process done. More

very nice staff! very friendly, very professional and Excelent services. We purshase a new AMG GLE 53, 3 weeks ago. Carlos Montenegro is a very professional sale ma very friendly, very professional and Excelent services. We purshase a new AMG GLE 53, 3 weeks ago. Carlos Montenegro is a very professional sale man. More

The treat you pretty well, taking care of you and they were so verey fast were so verey fast More

They are undergoing a change in service personal but carlos is really trying to meet the needs of old customers. It is a busy service dealership that definitely appears to be short staffed carlos is really trying to meet the needs of old customers. It is a busy service dealership that definitely appears to be short staffed More

The staff was friendly, professional, and courteous. Excellent service. Sales Rap was superb. I would refer him any time. Excellent service. Sales Rap was superb. I would refer him any time. More

I purchased a Mercedes Benz GLE AMG 63s. The sales associate was AMG academy trained and knowledgeable on the vehicle. He was enthusiastic about showing the car as he should be, as the AMG i The sales associate was AMG academy trained and knowledgeable on the vehicle. He was enthusiastic about showing the car as he should be, as the AMG is the top tier of the Mercedes Benz line. He was helpful from our initial contact over the phone, the meeting to view the vehicle and the test drive, the preparation of the car for delivery. More

We purchased a new GLE two weeks ago. Carlos Gonzalez is a terrific representative for both the band and your dealership. Carlos Gonzalez is a terrific representative for both the band and your dealership. More

Very nice staff ! Very friendly and willing to help tje only complain is that i had to wait almost 3 weeks to have a loaner to fixed my car Very friendly and willing to help tje only complain is that i had to wait almost 3 weeks to have a loaner to fixed my car More