Mercedes-Benz of Pembroke Pines | Page 37

I purchased a Maintenance Agreement for my Lease and was told that it would be for the duration of the Lease, it turns out that it was only for two years and I had to pay for this Oil & Filter change.. Ver told that it would be for the duration of the Lease, it turns out that it was only for two years and I had to pay for this Oil & Filter change.. Very unprofessional.. More

I was really please that’s was a great experience I went to other Mercedez dealership Pembroke Mercedez was my number one I purchased a GLB 2022 great staff to other Mercedez dealership Pembroke Mercedez was my number one I purchased a GLB 2022 great staff More

Very friendly people and atmosphere. I will recommend it to my friends any time they need service done in their vehicles I will recommend it to my friends any time they need service done in their vehicles More

Staff friendly and helpful. Best dealership in South Florida. Right in and right out. Lyft drivers were also very courteous. Best dealership in South Florida. Right in and right out. Lyft drivers were also very courteous. More

The service at this dealership is great, and my service agent, Rey, is fantastic!!!. I wouldn’t take my care anywhere else. agent, Rey, is fantastic!!!. I wouldn’t take my care anywhere else. More

I called in service to book appointment for recall . After asking my questions regarding the recall, the representative was kindly explained my options either bring in and wait or a road side service ca After asking my questions regarding the recall, the representative was kindly explained my options either bring in and wait or a road side service can come to my home for inspection. I decided to choose for road side service. The technician arrived my home at promised time frame. I am very grateful to have such convenience service. Thank you! More

It’s the second time I went there, the perception the same: lack of courtesy, lack of knowledge and Dishonesty. I lost the only one key I had for my sprinter, I went to Pembroke Pines dealer to order a t same: lack of courtesy, lack of knowledge and Dishonesty. I lost the only one key I had for my sprinter, I went to Pembroke Pines dealer to order a teplacement. The service advisor kept telling me that I couldn't order a remote key because a have an emergency key and i could not have two keys, or if i orden the remote key the emergency one would be disabled. Finally, around 12pm I was able to place the order and prepaid for it. Around 2pm I called to cancel the order because I found the old key. I spoke to the service advisor and he said he could not cancel the orden because there was a paperwork done. Then I called and spoke to the parts department, I was told there was no problem to cancel it as it wasn’t processed yet and the refund will be send to the payment method. I emailed the service adviser, later emailed the parts department. That was Tuesday 08/23rd. Two days layer, I still haven’t heard from anyone and haven’t received the refund. More

Everyone was friendly, knowledgeable and courteous. The only knock I would have is that the service issue took much longer than I expected, however they did set an expectation with me in the beginning. The only knock I would have is that the service issue took much longer than I expected, however they did set an expectation with me in the beginning. All in all one of the better service experiences I've had after dealing with multiple Mercedes dealers in the past. More

A Great and awesome experience! Professional staff! Most pressure free car buying moment in my life. Thank you Mr. Mangual***** Professional staff! Most pressure free car buying moment in my life. Thank you Mr. Mangual***** More

Excellent service from Carlos Montenegro, He was very correct with all the information and the process to get my new car correct with all the information and the process to get my new car More